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Customer Service Representative

2fe9d964 D50b 49a4 B8be 440282ca02f4 19000101 000001 · Stamford, CT, US, Stamford, CT · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company2fe9d964 D50b 49a4 B8be 440282ca02f4 19000101 000001
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationStamford, CT, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-10 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 2fe9d964 D50b 49a4 B8be 440282ca02f4 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Stamford.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company2fe9d964 D50b 49a4 B8be 440282ca02f4 19000101 000001
Source5e2675ec-24bb-4aa2-9f44-80b60dbaa940
ATS providerADP Workforce Now Recruiting

Description

ABOUT HARVEST HILL BEVERAGE COMPANY Harvest Hill Beverage Company is one of the nation’s largest independent branded beverage producers, delivering consistent annual revenue growth, with sales of over $1 billion. The company was formed in June 2014 with the acquisition of Juicy Juice and further expanded with 3 subsequent acquisitions which were consolidated into one company in May 2017. Our portfolio of iconic brands includes SunnyD®, Juicy Juice®, Little HUG®, Daily’s Cocktails®, among many other specialty brands. We manufacture, market, and distribute across multi-channels including Grocery, Mass Merchandisers, Warehouse Clubs, Convenience, Foodservice, and Liquor Distributors. Harvest Hill was recently acquired by Castillo Hermanos, a family-owned company and a leader in the Central American and Caribbean consumer market. The acquisition incorporates leading, scalable and complementary brands into the Castillo Hermanos beverage portfolio, giving it immediate access to main US retail outlets. The deal also facilitates the distribution of Castillo Hermanos’s brands, meeting nostalgia-driven demand from US Hispanic consumers. Harvest Hill is headquartered in Stamford, CT with a nationwide network of manufacturing and distribution facilities, employing over 1,000 employees in the United States. POSITION SUMMARY: The Customer Service Representative is responsible for delivering exceptional service to both internal and external customers by leveraging strong communication skills, accurate order processing, and in-depth knowledge of the Company’s products, systems, and policies. The ideal candidate is proactive, solutions-oriented, and thrives in a fast-paced, customer-focused environment. KEY RESPONSIBILITIES: Process customer orders accurately and efficiently using EDI and/or similar automated systems, as well as manual order entry, including order changes, returns, and invoicing, in accordance with established departmental policies and procedures Respond to incoming customer inquiries regarding order status, product availability, delivery timelines, and general product knowledge in a timely and professional manner Investigate and resolve customer complaints by identifying root causes, proposing and implementing appropriate solutions, expediting corrections or adjustments as needed, and following up to ensure full resolution and customer satisfaction Enter, maintain, and update order routing and shipping information across multiple internal systems, customer portals, and transportation management systems Collaborate closely with the Credit Department to research and resolve disputed invoices, credits, and account discrepancies Reconcile order and shipment activity to ensure accuracy between customer orders, shipping documentation, and invoicing Provide timely feedback to internal teams regarding service issues, recurring customer concerns, process inefficiencies, or system challenges Maintain accurate and complete customer records and documentation in accordance with company standards Support cross-functional teams (Sales, Logistics, Operations, and Finance) to ensure seamless order fulfillment and customer satisfaction Adhere to all company policies, procedures, and compliance requirements while demonstrating professionalism and discretion at all times QUALIFICATIONS & EXPERIENCE: High school diploma or equivalent required; associate’s or bachelor’s degree preferred Preference for 2+ years of experience in a customer service, order management, or customer support role, preferably in a manufacturing, distribution, or supply chain environment Hands-on experience with EDI systems or similar order processing platforms strongly preferred Familiarity with order-to-cash processes, including order entry, invoicing, credits, returns, and shipment reconciliation Experience working with ERP systems, customer portals, and transportation or logistics systems is a plus REQUIRED SKILLS & COMPETENCIES: Strong customer service mindset with the ability to remain professional and calm in challenging situations Excellent verbal and written communication skills High level of accuracy and attention to detail Strong problem-solving and analytical abilities Ability to manage multiple priorities and meet deadlines in a fast-paced environment Proficient with Microsoft Office applications (Outlook, Excel, Word) Ability to work both independently and collaboratively within a team Strong organizational and time-management skills JOB LOCATION: This position is full-time, office-based in Stamford, CT (5 days/week). Applicants must be legally authorized to work in the United States. We are unable to sponsor or assume sponsorship of employment visas at this time.

Full job record

Job IDc7de6c100bd80598f3a0af0bf9603db54c4a778c
Org IDa876c6d7-8a78-489f-9b94-08b1b17b5d24
Source ID5e2675ec-24bb-4aa2-9f44-80b60dbaa940
Board ID5e2675ec-24bb-4aa2-9f44-80b60dbaa940
Provideradp_workforcenow
Provider Job Key542978
TitleCustomer Service Representative
Normalized Title—
Statusactive
Activeyes
Location TextStamford, CT, US, Stamford, CT
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionCT
CityStamford
Salary Raw—
Salary Min—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2fe9d964-d50b-49a4-b8be-440282ca02f4&ccId=19000101_000001&lang=en_US&type=JS&jobId=542978&jwId=9200916594303_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2fe9d964-d50b-49a4-b8be-440282ca02f4&ccId=19000101_000001&lang=en_US&type=JS&jobId=542978&jwId=9200916594303_1
First Seen At2026-05-31 18:31:19Z
Last Seen At2026-06-06 13:15:51Z
Last Checked At2026-06-06 13:15:51Z
Last Changed At2026-06-06 13:15:51Z
Inactive At—
Source Posted At2026-04-10 17:52:00Z
Source Updated At—
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Event Fields
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Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"> <strong><span style=\"font-size: 14px; font-family: verdana, sans-serif; color: black;\">ABOUT HARVEST HILL BEVERAGE COMPANY</span></strong></div><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Courier New\";margin:0in;margin-bottom:12.0pt;'><span style=\"font-size: 14px; font-family: verdana, sans-serif;\">Harvest Hill Beverage Company is one of the nation&rsquo;s largest independent branded beverage producers, delivering consistent annual revenue growth, with sales of over $1 billion. The company was formed in June 2014 with the acquisition of Juicy Juice and further expanded with 3 subsequent acquisitions which were consolidated into one company in May 2017. 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The deal also facilitates the distribution of Castillo Hermanos&rsquo;s brands, meeting nostalgia-driven demand from US Hispanic consumers.</span></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Courier New\";margin:0in;margin-bottom:12.0pt;'><span style=\"font-size: 14px; font-family: verdana, sans-serif;\">Harvest Hill is headquartered in Stamford, CT with a nationwide network of manufacturing and distribution facilities, employing over 1,000 employees in the United States.</span></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Courier New\";margin:0in;'><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><strong>POSITION SUMMARY:</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Courier New\";margin:0in;'><span style=\"font-size: 14px; font-family: verdana, sans-serif;\">The Customer Service Representative is responsible for delivering exceptional service to both internal and external customers by leveraging strong communication skills, accurate order processing, and in-depth knowledge of the Company&rsquo;s products, systems, and policies. The ideal candidate is proactive, solutions-oriented, and thrives in a fast-paced, customer-focused environment.</span></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Courier New\";margin:0in;'><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><strong>&nbsp;</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Courier New\";margin:0in;'><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><strong>KEY RESPONSIBILITIES:</strong></span></p><div style='margin:0in;font-size:13px;font-family:\"Courier New\";'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Process customer orders accurately and efficiently using EDI and/or similar automated systems, as well as manual order entry, including order changes, returns, and invoicing, in accordance with established departmental policies and procedures</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Respond to incoming customer inquiries regarding order status, product availability, delivery timelines, and general product knowledge in a timely and professional manner</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Investigate and resolve customer complaints by identifying root causes, proposing and implementing appropriate solutions, expediting corrections or adjustments as needed, and following up to ensure full resolution and customer satisfaction</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Enter, maintain, and update order routing and shipping information across multiple internal systems, customer portals, and transportation management systems</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Collaborate closely with the Credit Department to research and resolve disputed invoices, credits, and account discrepancies</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Reconcile order and shipment activity to ensure accuracy between customer orders, shipping documentation, and invoicing</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Provide timely feedback to internal teams regarding service issues, recurring customer concerns, process inefficiencies, or system challenges</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Maintain accurate and complete customer records and documentation in accordance with company standards</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Support cross-functional teams (Sales, Logistics, Operations, and Finance) to ensure seamless order fulfillment and customer satisfaction</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Adhere to all company policies, procedures, and compliance requirements while demonstrating professionalism and discretion at all times</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Courier New\";margin:0in;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Courier New\";margin:0in;'><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><strong>QUALIFICATIONS &amp; EXPERIENCE:</strong><strong>&nbsp;</strong></span></p><div style='margin:0in;font-size:13px;font-family:\"Courier New\";'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">High school diploma or equivalent required; associate&rsquo;s or bachelor&rsquo;s degree preferred</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Preference for 2+ years of experience in a customer service, order management, or customer support role, preferably in a manufacturing, distribution, or supply chain environment</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Hands-on experience with EDI systems or similar order processing platforms strongly preferred</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Familiarity with order-to-cash processes, including order entry, invoicing, credits, returns, and shipment reconciliation</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Experience working with ERP systems, customer portals, and transportation or logistics systems is a plus</li></ul></div><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;margin:0in;'><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><br></span></p><p style='margin-right:0in;margin-left:.5in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;margin:0in;'><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><strong>REQUIRED SKILLS &amp; COMPETENCIES:&nbsp;</strong></span></p><div style='margin:0in;font-size:13px;font-family:\"Courier New\";'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Strong customer service mindset with the ability to remain professional and calm in challenging situations</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Excellent verbal and written communication skills</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">High level of accuracy and attention to detail</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Strong problem-solving and analytical abilities</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Ability to manage multiple priorities and meet deadlines in a fast-paced environment</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Proficient with Microsoft Office applications (Outlook, Excel, Word)</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Ability to work both independently and collaboratively within a team</li><li style=\"margin: 0in; font-size: 14px; font-family: verdana, sans-serif;\">Strong organizational and time-management skills</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Courier New\";margin:0in;'><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Courier New\";margin:0in;'><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><strong>JOB LOCATION:&nbsp;</strong></span><span style=\"font-size: 14px; font-family: verdana, sans-serif;\">This position is full-time, office-based in Stamford, CT (5 days/week).&nbsp;</span></p><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.2.27/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><br></div><div style='margin:0in;font-size:13px;font-family:\"Courier New\";' data-pasted=\"true\"><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">Applicants must be legally authorized to work in the United States. 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GET https://api.bluedoor.sh/job-postings/v1/orgs/a876c6d7-8a78-489f-9b94-08b1b17b5d24JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/5e2675ec-24bb-4aa2-9f44-80b60dbaa940JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/c7de6c100bd80598f3a0af0bf9603db54c4a778c/eventsJSON

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