Rides Guest Services Assistant (Summer/year-round)

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    "id": "322",
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    "departmentLabel": "Rides",
    "employmentStatusLabel": "Year Round"
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    "location": {
      "city": "Niseko",
      "state": null,
      "postalCode": "Niseko",
      "addressCountry": "Japan"
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    "datePosted": "2026-05-06",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Reports to: </span>The <span style=\"font-weight: bold\">Rides Guest Services Assistant </span>will report to the<span style=\"font-weight: bold\"> Rides Guest Services Manager.<br><br></span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> Niseko</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Term: </span>Immediate start - 31st March 2027</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Compensation</span>: From ¥1,800 per hour<br><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Position Summary</span> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Our Rides Guest Services team is key to providing our guests with an epic experience; the team listens to the customer's needs and goals and utilises their deep product knowledge to recommend the best on mountain experience. They are responsible for and assist the team in communicating guest goals and lesson logistics, as well as receiving and resolving customer feedback.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">This is a year-round opportunity ideal for someone who is looking to base themselves in Niseko and is enthusiastic about growing their knowledge of the snowports industry.<br><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Efficiently process summer and winter lesson enquiries received via email, phone, and our booking system.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Summer pre-bookings: Assist and advise customers on the best cycling, MTB, and skate experiences, matching our lesson and guiding offerings to their specific goals and ability levels.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Winter pre-bookings: Assist and advise customers on their ideal on-mountain experience, specialising in pre-bookings for our private ski/board lessons, kids programs and backcountry guiding experiences.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proactively listen to, communicate and resolve customer feedback and where needed raise with a supervisor.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Provide an exceptional customer service experience by maintaining up-to-date knowledge of our products and services, actively listening to our guest's needs and completing all booking processes accurately.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Collaborate with the operations team to deliver a successful line-up, ensuring all lessons begin on time and as expected.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Professionally liaise with our booking partners in the resort to ensure our shared guests enjoy a seamless experience.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assist the Rides Team with daily administrative tasks.<br><br></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What you’ll need to succeed</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">To be successful as a Rides Guest Services team member you must be able to work with minimal supervision under pressure and have strong verbal and written communication skills. Customer service comes naturally, you’re comfortable making informed recommendations and have a solid understanding of skiing and snowboarding progression, allowing you to confidently coordinate the best experiences for our customers.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Effective collaboration and attention to detail are always present alongside proficiency with Google Workspace. </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Good knowledge of the local Niseko area is a bonus!<br><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">The Perks and Benefits </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Live, Work, and Play in Paradise:</span> Immerse yourself in one of the world’s top mountain resorts.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Work with a Legendary Crew</span>: Join a team that’s passionate, fun-loving, and deeply connected to the industry.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Subsidized Staff Accommodation:</span> Affordable housing options and housing assistance to help you settle in.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Epic Social Scene:</span> From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Wellness and Lifestyle Benefits:</span> Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family.<br><br></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You will be part of a company with a flexible, fun, work hard play hard culture. If you know anyone that has worked for us before you will know this is not just a list of benefits but an experience of a lifetime that is born from the unique and passionate culture we have. We put people first in everything we do, because people like you make Rhythm and life at Rhythm what it is.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What you need to do now</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">If you have the skills and experience required for this role and reflect the culture and core values at Rhythm Japan apply now.</span></p>\n<p><br></p>",
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