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Care Manager

4f2c5066 3cdf 49db Be9f 2add38bd7c49 19000101 000001 · 259 Monroe Avenue, Rochester, NY 14607, Rochester, NY, US, Rochester, NY · Active · $24–$32 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company4f2c5066 3cdf 49db Be9f 2add38bd7c49 19000101 000001
TitleCare Manager
Normalized title-
Department / team-
LocationNY, United States
Work model-
Employment typeFull Time
Salary$24–$32 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company4f2c5066 3cdf 49db Be9f 2add38bd7c49 19000101 000001
Sourcea4754dca-fbe1-428c-90d2-d7cd62117c12
ATS providerADP Workforce Now Recruiting

Description

Job Title: Case Manager Department: Supportive Services Position Type: Full-Time FLSA: Non-Exempt Job Summary The Case Manager provides proactive, patient-centered disease‑ or condition‑specific care coordination for attributed patient/client panels and individuals with complex medical, behavioral health, and social needs. This role supports team‑based primary care, quality improvement initiatives, data-driven population health processes, and assists leadership with onboarding and mentorship of Community Health Workers. The Case Manager is embedded within an assigned service area to facilitate direct access to services, support chronic disease management, and build community partnerships. Operating with independence, this role requires strong engagement, assessment, and care coordination skills to ensure patients/clients receive comprehensive, culturally appropriate support. Duties and Responsibilities 1. Advanced Team-Based Care Support disease-specific, condition-specific, and health-related social needs within a multidisciplinary team. Assist patients/clients in navigating insurance, completing paperwork, obtaining durable medical equipment, and accessing supportive services. Provide proactive outreach for preventive care, chronic disease follow-up, and continued engagement. Conduct assessments related to medical, behavioral health, and social needs, including SDOH. 2. Advanced Care Coordination Coordinate and track referrals across specialties, imaging, behavioral health, dental, and community partners. Facilitate access to transportation, food resources, housing supports, and additional social services. Complete intake, assessment, and reassessment processes for internal grant services per required standards. Facilitate case conferences and ensure continuous communication with patient/client providers and support teams. 3. Documentation & Quality Improvement Document care coordination activities in the EHR accurately and timely. Utilize reports/tools to identify rising‑risk or high‑risk patients/clients. Support population health process improvement. Contribute to achievement of disease‑specific quality measures (e.g., cardiovascular, hypertension, diabetes, HIV, Hepatitis C). Lead or participate in targeted outreach initiatives. 4. Patient/Client Engagement & Education Conduct pre‑visit planning and outreach for appointment reminders and follow-up needs. Participate in post‑visit care planning to address health and safety requirements. Provide culturally appropriate disease management education and self‑management support. Assist patients/clients with creating achievable health goals, including those related to social drivers of health. Conduct retention outreach for individuals considered “lost to care.” 5. Team Leadership & Mentorship Serve as a resource and mentor to Community Health Workers. Support onboarding, training, and case review discussions. Offer workflow feedback and participate in care management quality improvement activities. Required Skills and Qualifications Qualifications – Required Bachelor’s degree with two years of experience in health, human services, or education and one year of qualifying case management or casework experience with individuals with chronic illness, mental illness, homelessness, or chemical dependency; OR High School Diploma/GED with five years of qualifying experience. Preferred Experience working with high‑risk or vulnerable populations. Experience in an FQHC, patient-centered medical home, or value‑based care model. Ability to interpret data reports or performance dashboards. Bilingual skills highly preferred. Skills & Competencies Strong patient/client engagement and problem‑solving skills. Understanding of chronic conditions and social drivers of health. Ability to multitask and prioritize in a fast‑paced environment. Experience with motivational interviewing and trauma‑informed care. Strong interpersonal skills to build internal and external partnerships. Physical Requirements: While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. Occasionally the employee must stoop, bend and lift or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Equal Employment Opportunity: Trillium Health promotes Equal Employment Opportunity for all, respecting diverse backgrounds, cultures, races, ages, experiences, and opinions. Employees must meet department performance standards and participate in compliance audits, process improvement, and quality improvement plans.

Full job record

Job IDc7d04bbbf34b3483a2e4a456525429b3fa64ce17
Org ID67633488-0f50-477a-b07b-60abfc2ec17d
Source IDa4754dca-fbe1-428c-90d2-d7cd62117c12
Board IDa4754dca-fbe1-428c-90d2-d7cd62117c12
Provideradp_workforcenow
Provider Job Key632922
TitleCare Manager
Normalized Title—
Statusactive
Activeyes
Location Text259 Monroe Avenue, Rochester, NY 14607, Rochester, NY, US, Rochester, NY
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNY
City—
Salary Raw24 To 31.76 (USD) Hourly
Salary Min24
Salary Max31.76
Salary CurrencyUSD
Salary Periodhour
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Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4f2c5066-3cdf-49db-be9f-2add38bd7c49&ccId=19000101_000001&lang=en_US&type=JS&jobId=632922&jwId=9205196000775_1
First Seen At2026-06-03 09:00:18Z
Last Seen At2026-06-06 12:32:12Z
Last Checked At2026-06-06 12:32:12Z
Last Changed At2026-06-06 12:32:12Z
Inactive At—
Source Posted At2026-06-02 14:59:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><p data-pasted=\"true\"><strong><span style='font-size: 16px; font-family: \"times new roman\", serif;'>Job Title:</span></strong><span style='font-size: 16px; font-family: \"times new roman\", serif;'>&nbsp;Case Manager<br><strong>Department:</strong> Supportive Services<br><strong>Position Type:</strong> Full-Time<br><strong>FLSA:</strong> Non-Exempt</span></p><h2><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Job Summary</strong></span></h2><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'>The Case Manager provides proactive, patient-centered disease‑ or condition‑specific care coordination for attributed patient/client panels and individuals with complex medical, behavioral health, and social needs. This role supports team‑based primary care, quality improvement initiatives, data-driven population health processes, and assists leadership with onboarding and mentorship of Community Health Workers.</span></p><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'>The Case Manager is embedded within an assigned service area to facilitate direct access to services, support chronic disease management, and build community partnerships. Operating with independence, this role requires strong engagement, assessment, and care coordination skills to ensure patients/clients receive comprehensive, culturally appropriate support.</span></p><h2><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Duties and Responsibilities</strong></span></h2><h3><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>1. Advanced Team-Based Care</strong></span></h3><ul><li style=\"font-size: 16px; font-family: initial;\">Support disease-specific, condition-specific, and health-related social needs within a multidisciplinary team.</li><li style=\"font-size: 16px; font-family: initial;\">Assist patients/clients in navigating insurance, completing paperwork, obtaining durable medical equipment, and accessing supportive services.</li><li style=\"font-size: 16px; font-family: initial;\">Provide proactive outreach for preventive care, chronic disease follow-up, and continued engagement.</li><li style=\"font-size: 16px; font-family: initial;\">Conduct assessments related to medical, behavioral health, and social needs, including SDOH.</li></ul><h3><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>2. Advanced Care Coordination</strong></span></h3><ul><li style=\"font-size: 16px; font-family: initial;\">Coordinate and track referrals across specialties, imaging, behavioral health, dental, and community partners.</li><li style=\"font-size: 16px; font-family: initial;\">Facilitate access to transportation, food resources, housing supports, and additional social services.</li><li style=\"font-size: 16px; font-family: initial;\">Complete intake, assessment, and reassessment processes for internal grant services per required standards.</li><li style=\"font-size: 16px; font-family: initial;\">Facilitate case conferences and ensure continuous communication with patient/client providers and support teams.</li></ul><h3><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>3. Documentation &amp; Quality Improvement</strong></span></h3><ul><li style=\"font-size: 16px; font-family: initial;\">Document care coordination activities in the EHR accurately and timely.</li><li style=\"font-size: 16px; font-family: initial;\">Utilize reports/tools to identify rising‑risk or high‑risk patients/clients.</li><li style=\"font-size: 16px; font-family: initial;\">Support population health process improvement.</li><li style=\"font-size: 16px; font-family: initial;\">Contribute to achievement of disease‑specific quality measures (e.g., cardiovascular, hypertension, diabetes, HIV, Hepatitis C).</li><li style=\"font-size: 16px; font-family: initial;\">Lead or participate in targeted outreach initiatives.</li></ul><h3><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>4. Patient/Client Engagement &amp; Education</strong></span></h3><ul><li style=\"font-size: 16px; font-family: initial;\">Conduct pre‑visit planning and outreach for appointment reminders and follow-up needs.</li><li style=\"font-size: 16px; font-family: initial;\">Participate in post‑visit care planning to address health and safety requirements.</li><li style=\"font-size: 16px; font-family: initial;\">Provide culturally appropriate disease management education and self‑management support.</li><li style=\"font-size: 16px; font-family: initial;\">Assist patients/clients with creating achievable health goals, including those related to social drivers of health.</li><li style=\"font-size: 16px; font-family: initial;\">Conduct retention outreach for individuals considered &ldquo;lost to care.&rdquo;</li></ul><h3><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>5. Team Leadership &amp; Mentorship</strong></span></h3><ul><li style=\"font-size: 16px; font-family: initial;\">Serve as a resource and mentor to Community Health Workers.</li><li style=\"font-size: 16px; font-family: initial;\">Support onboarding, training, and case review discussions.</li><li style=\"font-size: 16px; font-family: initial;\">Offer workflow feedback and participate in care management quality improvement activities.</li></ul><h2><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Required Skills and Qualifications</strong></span></h2><h3><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Qualifications &ndash; Required</strong></span></h3><ul><li style=\"font-size: 16px; font-family: initial;\"><strong>Bachelor&rsquo;s degree</strong> with two years of experience in health, human services, or education&nbsp;<em>and</em> one year of qualifying case management or casework experience with individuals with chronic illness, mental illness, homelessness, or chemical dependency;<br><strong>OR</strong></li><li style=\"font-size: 16px; font-family: initial;\"><strong>High School Diploma/GED</strong> with five years of qualifying experience.</li></ul><h3><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Preferred</strong></span></h3><ul><li style=\"font-size: 16px; font-family: initial;\">Experience working with high‑risk or vulnerable populations.</li><li style=\"font-size: 16px; font-family: initial;\">Experience in an FQHC, patient-centered medical home, or value‑based care model.</li><li style=\"font-size: 16px; font-family: initial;\">Ability to interpret data reports or performance dashboards.</li><li style=\"font-size: 16px; font-family: initial;\">Bilingual skills highly preferred.</li></ul><h3><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Skills &amp; Competencies</strong></span></h3><ul><li style=\"font-size: 16px; font-family: initial;\">Strong patient/client engagement and problem‑solving skills.</li><li style=\"font-size: 16px; font-family: initial;\">Understanding of chronic conditions and social drivers of health.</li><li style=\"font-size: 16px; font-family: initial;\">Ability to multitask and prioritize in a fast‑paced environment.</li><li style=\"font-size: 16px; font-family: initial;\">Experience with motivational interviewing and trauma‑informed care.</li><li style=\"font-size: 16px; font-family: initial;\">Strong interpersonal skills to build internal and external partnerships.</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><br></span></p><div style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; background-color: rgb(255, 255, 255);' data-pasted=\"true\"><p style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px 0px 4px; line-height: 1.25; padding: 0px; font-weight: normal; font-style: normal; vertical-align: baseline; background-color: transparent; color: rgb(68, 84, 106); text-align: left; text-indent: 0px;\"><span style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; color: windowtext; line-height: 21.6px; font-weight: bold;\"><span style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; font-size: 16px; font-family: \"times new roman\", serif;'>Physical Requirements: </span></span><span style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 21.6px; color: windowtext; font-size: 16px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px 0px 4px; line-height: 1.25; padding: 0px; font-weight: normal; font-style: normal; vertical-align: baseline; background-color: transparent; color: rgb(68, 84, 106); text-align: left; text-indent: 0px;\"><span style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; color: windowtext; line-height: 21.6px;\"><span style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; font-size: 16px; font-family: \"times new roman\", serif;'>While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. Occasionally the employee must stoop, bend and lift or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. </span></span><span style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 21.6px; color: windowtext; font-size: 16px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px 0px 4px; line-height: 1.25; padding: 0px; font-weight: normal; font-style: normal; vertical-align: baseline; background-color: transparent; color: rgb(68, 84, 106); text-align: left; text-indent: 0px;\"><span style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 21.6px; color: windowtext; font-size: 16px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px 0px 4px; line-height: 1.25; padding: 0px; font-weight: normal; font-style: normal; vertical-align: baseline; background-color: transparent; color: rgb(68, 84, 106); text-align: left; text-indent: 0px;\"><span style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; color: windowtext; line-height: 21.6px;\"><span style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; font-size: 16px; font-family: \"times new roman\", serif;'><strong>Equal Employment Opportunity:&nbsp;</strong>Trillium Health promotes Equal Employment Opportunity for all, respecting diverse backgrounds, cultures, races, ages, experiences, and opinions. Employees must meet department performance standards and participate in compliance audits, process improvement, and quality improvement plans.</span></span><span style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; padding: 0px; line-height: 21.6px; color: windowtext; font-size: 16px; font-family: \"times new roman\", serif;'>&nbsp;</span></p></div><p style=\"margin-left:.5pt;\"><br></p></div></div></div>\n",
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