Sr. Technical Support Specialist - HD Automotive Equipment

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    "description": "<h2>Overview</h2>\n<p><strong>Disclaimer: This is not an IT role</strong></p>\n<p> </p>\n<p><strong>Pay Range for the Market: $28-33/hr</strong></p>\n<p> </p>\n<p>Provide technical support for the most complex Snap-on products to internal and external customers, including troubleshooting, documentation, and training for the assigned product line. Will take the lead as new products are developed and rolled out.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Provide technical support, maintenance, troubleshooting, and repair services for heavy-duty equipment, including mechanical, electrical, and hydraulic systems, to ensure safe and reliable operation.  </li>\n</ul>\n<ul>\n <li>This role requires regular travel to job sites and may involve overnight stays and extended work hours depending on operational needs, customer schedules, and project locations. </li>\n</ul>\n<ul>\n <li>Analyze product performance to identify problems, make recommendations to improve and enhance products, and work with internal and external sources to resolve problems.  </li>\n</ul>\n<ul>\n <li>Support new product implementation by collaborating with Engineering and field teams during product development and updates to provide recommendations and resolve issues.  </li>\n</ul>\n<ul>\n <li>Document incoming calls.  Develop and maintain information databases, as required.  </li>\n</ul>\n<ul>\n <li>Work with the Training & Documentation group to write technical documentation on products to include service bulletins, installation instructions, and service manuals.  </li>\n</ul>\n<ul>\n <li>Work with the Training & Documentation group to develop, coordinate, and conduct training programs for field personnel.  </li>\n</ul>\n<ul>\n <li>Act as a resource for others, as needed.  </li>\n</ul>\n<ul>\n <li>Keep abreast of industry standards and emerging technology.  </li>\n</ul>\n<ul>\n <li>Other duties as assigned. </li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>5+ years of field service or technical support experience working with heavy-duty equipment.  </li>\n</ul>\n<ul>\n <li>Ability to travel 40% of the time, (occasionally to Canada).  </li>\n</ul>\n<ul>\n <li>Frequently work off-shift hours to support manufacturers’ schedules while traveling.  </li>\n</ul>\n<ul>\n <li>Demonstrated knowledge of a broad range of products across multiple product lines.  </li>\n</ul>\n<ul>\n <li>Ability to read electrical schematics and pneumatic diagrams.   </li>\n</ul>\n<ul>\n <li>Ability to troubleshoot a variety of PC problems.  </li>\n</ul>\n<ul>\n <li>Excellent communication skills – both verbal and written, including technical writing skills.  </li>\n</ul>\n<ul>\n <li>Presentation skills with prior training experience, preferred  </li>\n</ul>\n<ul>\n <li>Demonstrated organizational skills, leadership ability, and project coordination.  </li>\n</ul>\n<ul>\n <li>Demonstrated ability to work cross-functionally. </li>\n</ul>\n<p> </p>\n<p><strong>COMPETENCIES</strong> </p>\n<ul>\n <li>Safety </li>\n</ul>\n<ul>\n <li>Customer focus </li>\n</ul>\n<ul>\n <li>Communication </li>\n</ul>\n<ul>\n <li>Consistency </li>\n</ul>\n<ul>\n <li>Attention to detail </li>\n</ul>\n<p> </p>\n<p><strong>CHARACTERISTICS</strong> </p>\n<ul>\n <li>Demonstrate Integrity </li>\n</ul>\n<ul>\n <li>Tell the Truth </li>\n</ul>\n<ul>\n <li>Respect the Individual </li>\n</ul>\n<ul>\n <li>Promote Teamwork </li>\n</ul>\n<ul>\n <li>Listen </li>\n</ul>",
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