Front Desk Supervisor

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    "requisitionDescription": "<div><div><p id=\"isPasted\"><strong>Job Description</strong></p><p><strong>&nbsp;</strong>The <strong>Front Desk Supervisor&nbsp;</strong>is responsible for supervising the guest services team to ensure completion of essential duties necessary for an efficient Front Desk operation.</p><p>&nbsp;</p><p><strong><u>Responsibilities will include but not be limited to:</u></strong></p><ul><li>Respond to all guests&rsquo; requests, problems, complaints and/or accidents presented at the front desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. &nbsp;Follow up to ensure guest satisfaction.</li><li>Attend daily and monthly rooms meetings.&nbsp;</li><li>Participate in required M.O.D. program as scheduled.</li><li>Work at front desk, concierge, and bell desk as appropriate. &nbsp;</li><li>Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.</li><li>Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc.</li><li>Ensure staff greet and welcome all guests approaching the Front Desk in accordance with PAH SOP&rsquo;s.</li><li>Ensure implementation of all PAH policies and house rules. &nbsp;Understand hospitality terms.</li><li>Assist in preparation of revenue and occupancy forecasting.</li><li>Ensure correct and accurate cash handling at the front desk.&nbsp;</li><li>Ensure that associates are, always, attentive, friendly, helpful and courteous to all guests, managers and other associates.</li><li>Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores. &nbsp;</li><li>Monitor all V.I.P.&#39;s, special guests and requests.</li><li>Review daily guest services work and activity reports generated by Night Audit.</li><li>Be familiar with all Brand Rewards programs and offers.&nbsp;</li></ul><p><strong>&nbsp;</strong></p><p><strong>Basic Qualifications</strong></p><ul type=\"disc\"><li>High school education, GED, or equivalent experience.</li><li>Minimum 3 years of experience working in guest services is required with at least one of those in a supervisory role.</li><li>Outstanding management, organization, communication and leadership skills.</li><li>Highly organized and detail-oriented.</li><li>Must be able to abide by the company appearance standards and compliance with the designated uniform.</li><li>Must be able to work any shift, weekends, holidays, and special events, as needed.</li><li>Must have employment eligibility in the U.S.</li></ul><p>&nbsp;</p><p><strong>Physical requirements:</strong></p><p><strong>&nbsp;</strong></p><ul><li>Basic office skills, experience with personal computer &amp; Microsoft Office, general office equipment.</li><li>Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.</li><li>Must be able to lift to 50 lbs. and work most shift in a standing position.</li><li>Must have a valid driver&rsquo;s license from the applicable state.</li></ul><p>&nbsp;</p><p>&nbsp;</p></div></div>\n",
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