Customer Success Manager

{
  "content_hash": "c34b73acc6bf8e064f1c2a791b2c44149a999c5235db7636efb8f0ce84afd6f9",
  "source_hash": "ac6e5da443ea5e0505ea2e632794c692385489405a185ad4937f2878d056ace2",
  "last_changed_at": "2026-05-29T07:07:26.167Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "United States - Remote",
    "city": null,
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": 180000,
  "salary_min": 165000,
  "inferred_at": "2026-06-22T07:56:28.581Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "United States - Remote",
      "city": null,
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "year",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "What You'll Do (aka Responsibilities)",
      "content": "<div><strong>Customer Success:</strong></div>\n<div>\n<div>\n\n<li>Own the post sales customer relationship.&nbsp; Execute an On Boarding session with all new Azul customers providing them with a “welcome packet” that includes contact information, useful links to training materials and other various resources.&nbsp; Set the proper expectations for the customer journey to include migration, health checks, business reviews, and renewals.&nbsp; Schedule the first business review during the on boarding session.</li>\n<li>Lead (Plan, Prep, coordinate, and execute) in conjunction with the Account Executive, Sales Engineer, and Renewal Sales Specialist (RSS) a series of communications and “check in” meetings throughout the lifecycle of the customer including:</li>\n\n\n<li style=\"list-style: none;\">\n<ul style=\"list-style-type: circle;\">\n<li>Welcome meeting in conjunction with the Sales AE and Pre-Sales Engineers to understand desired outcomes.</li>\n<li>Regular cadence of check in meetings</li>\n<li>Conduct formal Azul Business Reviews\n<ul style=\"list-style-type: square;\">\n<li>Follow the Business Review format:&nbsp; Know the Customer, Planning (Patches, Sec Briefings) and Education (Features, Roadmap, tips and tricks)</li>\n\n\n<li>Follow up reviews of migration plans and progress</li>\n<li>Provide Product feature updates</li>\n\n\n<li>Act as a liaison for customer requests, questions, and escalations to ensure issues are received and addressed by the appropriate organizations within Azul in a timely manner.</li>\n<li>Monitor and gather key customer information related to customer support interactions, cases, and downloads to establish an ongoing “risk profile” of key customers and record health score in SFDC.</li>\n<li>Maintain internal data systems (SFDC, Clari, with all customer intelligence gathered through research and interaction.</li>\n<li>Drive attendance of key customers to individual or group Security reviews with CTO or other Azul sponsored meetings.</li>\n<li>Work with RSS and Account Executives to identify renewals risk, mitigate customer churn risk, and identify and facilitate expansion opportunities.</li>\n\n</ul></li></ul></li></div>\n</div>"
    },
    {
      "text": "What You'll Bring (Experience, Education, Skills)",
      "content": "\n<li>7+ years' experience in either Customer Success, Customer Support, or Sales Engineer role</li>\n<li>BS or MS in computer science related degree</li>\n<li>Demonstrated experience in technical role, preferably in software or complimentary industry</li>\n<li>Demonstrated experience working directly with, engaging in-person, virtually, and by email with prospects and customers.</li>\n<li>Project management experience a plus</li>\n<li>Strong understanding of Java/JVM, performance tuning, and application deployment models (on-premises, cloud, containerized), preferred</li>\n<li>Familiarity with CRM tools (e.g., Salesforce/Clari) and data-driven success metrics.</li>\n<li>Excellent Presentation skills as well as verbal and written communication skills</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1776872692753,
  "updatedAt": null,
  "categories": {
    "team": "Sales",
    "location": "United States - Remote",
    "commitment": "Employee - Full-time - Regular",
    "allLocations": [
      "United States - Remote",
      "Chicago, IL",
      "New York, NY",
      "Boston, MA",
      "Dallas, TX",
      "Seattle, Washington"
    ]
  },
  "salaryRange": {
    "max": 180000,
    "min": 165000,
    "currency": "USD",
    "interval": "per-year-salary"
  },
  "workplaceType": "remote"
}