Hollymead Veterinary Hospital - Client Service Representative

Who is VetEvolve? VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page ! Hollymead Veterinary Hospital is a general practice and urgent care hospital located in Charlottesville, VA. We deliver comprehensive veterinary care while empowering pet owners with the knowledge and guidance to make informed decisions, fostering a supportive environment that promotes the health, well-being, and happiness of both pets and their families. Our core values are compassion, collaboration, respect, and support. We promote a learning environment and understand the importance of work-life balance. We are seeking a full-time client service representative (CSR) to join our team of dedicated and skilled individuals. Our CSR team plays a vital role in being the first point of contact for our clients and providing exceptional client services by demonstrating compassion and effective communication skills. CSR responsibilities include but are not limited to: Managing the appointment schedule Serving as the go-between with clients and the medical team to handle prescription refill requests & relay client's questions Checking patients in and out; processing payments Engaging with clients to promote the human-animal bond, maintaining positive relationship between clients and our hospital Maintaining the lobby and entrance to ensure a safe and clean environment Ensuring accurate patient and client information in our system Preparing appropriate forms for clients to complete; receiving records from previous veterinary hospitals and updating vaccine information so patient reminders are accurate Benefits Health/dental/vision Short-term and long-term disability 401k Flexible schedule Paid time off License reimbursement Hospital-funded CE opportunities Employee assistance program, and mental health resources Uniform allowance Generous pet discount program Career growth opportunities Requirements Effective written and oral communication skills Basic veterinary knowledge and terminology Proficient with office software and equipment Able to stand and/or sit for extended period; shifts range from 9-12 hours Client-focused and compassionate attitude Able to adapt and remain calm in stressful situations Available to work some weekend shifts and closing shifts Ready to Learn More? We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

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