Call Center Manager

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          "text": "<p>3+ years call center support </p><p>1+ years NICE call recording applications support</p><p>1+ years supporting dialer applications support</p><p>1+ years telephony support</p><p>Working knowledge of Workforce Management application</p><p>1+ years SQL/Oracle database support</p><p>Demonstrated experience in a production/support environment with functional experience in change and incident management </p><p>Proven experience administering Windows and UNIX based operating systems </p><p>Basic knowledge of networking technology </p><p>Demonstrated superior written and verbal skills, along with the ability to effectively interact with all levels of the organization including both internal and external customers </p><p>Ability to work collaboratively in a team environment and operate effectively in stressful situations </p><p>Proven ability to take the lead in learning tools and processes and promotes effective use of technology to solve business problems; provides mentorship to peers in the same </p><p>Proven experience developing proactive processes designed to alert/eliminate issues before they escalate in priority or business impact </p>",
          "title": "Job Description"
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        "qualifications": {
          "text": "<p>Application support for Telephony (ECCS applications) </p><p>Interface directly with the clients and vendors to troubleshoot issues. </p><p>Acknowledge, troubleshoot, resolve, escalate and determine root cause for Service Center tickets within SLA</p><p>Change releases (ITSM)- Perform documented plans for system changes, upgrades, installations and outages and follow all change management guidelines</p><p>Monitor/Develop proactive processes designed to alert/eliminate issues before they escalate in priority or business impact</p><p>Complete end-user access requests and other work requests according to service level guidelines</p><p>Identify areas where efficiencies can be gained using proactive approach through collection and analysis of metrics</p>",
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          "text": "<p><b>Tech Tammina LLC</b></p>",
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          "text": "<p>Share the Profiles to mahesh(@)techtammina(dot)com</p><p>Contact: 703-349-1004</p><p>Job Type: Contract to Hire</p><p>Eligibility: EAD Green Card/Green Card/US Citizens</p><p>Keep the subject line with Job Title and Location</p><p></p>",
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