Auction Support Team Specialist

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    "ExternalResponsibilitiesStr": "<p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\"><strong>Be Part of What's Next</strong></span></p><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">Help shape the experience of one of the most passionate automotive communities in the world. As an Auction Support Team Specialist, you'll play a critical role in guiding sellers through the live auction process, ensuring every interaction is seamless, responsive, and supportive from start to finish.</span></p><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\"><strong>About Hearst Magazines (Why Us?)</strong></span></p><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">Hearst Magazines is one of the world's largest publishers, with a portfolio of more than 30 iconic brands reaching audiences across print, digital, video, social, and experiential platforms. Our brands inspire, inform, and entertain millions of consumers around the globe through trusted content and innovative storytelling.</span></p><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\"><strong>Key Responsibilities (What You Are Doing)</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Serve as the primary point of contact for sellers throughout their live auction experience, delivering exceptional customer service from auction launch through completion.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Monitor live auction activity, including comments and seller communications, and respond promptly to inquiries, requests, and issues.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Escalate complex concerns to appropriate internal stakeholders while maintaining clear communication with sellers.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Manage updates, revisions, and corrections to active auction listings to ensure accuracy and a high-quality user experience.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Support sellers whose listings are preparing to go live by providing guidance, answering questions, and sharing status updates.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Maintain accurate records of auction activity, seller communications, monitored listings, and any changes made throughout the auction process.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Collaborate with teammates by assisting with queue management and operational support as business needs require.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Contribute to special projects and additional responsibilities that support the continued growth and success of Bring a Trailer.</span></li></ul><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\"><strong>Qualifications (What We’re Looking For)</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">2+ years of experience in customer service, customer support, account coordination, community management, or a related customer-facing role.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Excellent communication and interpersonal skills with the ability to build trust and establish positive relationships with a diverse customer base.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Strong empathy and active listening skills, paired with a genuine desire to help others succeed.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Proven ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced environment.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Exceptional organizational and time-management skills with the ability to work independently and efficiently.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Sound judgment and professionalism when handling sensitive or confidential information.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Solutions-oriented mindset with strong problem-solving and conflict-resolution abilities.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">High levels of integrity, accountability, adaptability, and collaboration.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Interest in and familiarity with enthusiast, collector, or classic vehicles is highly preferred.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Ability to work a weekend schedule (Sun–Wed or Wed–Sun) as required for the role.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">This is a fully remote position. Candidates must reside in one of the following states: CA, CO, DE, FL, IL, IN, MD, MI, MN, NY, NC, OH, PA, RI, TX, VA, WA, or WI.</span></li></ul><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\"><strong>Benefits (What We Offer)</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Work with the Best:</strong>&nbsp;Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Grow Your Skills:</strong>&nbsp;Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Work-Life Harmony:</strong>&nbsp;Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Foster Connection &amp; Belonging:</strong>&nbsp;Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Wellness First:</strong>&nbsp;Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Plan for Your Financial Future:</strong>&nbsp;Enjoy competitive financial perks, including a 401(k) plan with a generous company match.</span></li></ul><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">The base salary range for this role is&nbsp;<strong>$59,000-$66,300</strong>. This position is not eligible for bonus or commission compensation. Actual compensation will be determined based on experience, skills, qualifications, and location.</span></p><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">Hearst Magazines is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace where all employees feel respected, valued, and empowered to contribute. We consider all qualified applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, marital status, genetic information, or any other characteristic protected by applicable federal, state, or local law. We are dedicated to providing reasonable accommodations for qualified individuals with disabilities throughout the application and employment process.</span></p>",
    "InternalResponsibilitiesStr": "<p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\"><strong>Be Part of What's Next</strong></span></p><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">Help shape the experience of one of the most passionate automotive communities in the world. As an Auction Support Team Specialist, you'll play a critical role in guiding sellers through the live auction process, ensuring every interaction is seamless, responsive, and supportive from start to finish.</span></p><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\"><strong>About Hearst Magazines (Why Us?)</strong></span></p><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">Hearst Magazines is one of the world's largest publishers, with a portfolio of more than 30 iconic brands reaching audiences across print, digital, video, social, and experiential platforms. Our brands inspire, inform, and entertain millions of consumers around the globe through trusted content and innovative storytelling.</span></p><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\"><strong>Key Responsibilities (What You Are Doing)</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Serve as the primary point of contact for sellers throughout their live auction experience, delivering exceptional customer service from auction launch through completion.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Monitor live auction activity, including comments and seller communications, and respond promptly to inquiries, requests, and issues.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Escalate complex concerns to appropriate internal stakeholders while maintaining clear communication with sellers.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Manage updates, revisions, and corrections to active auction listings to ensure accuracy and a high-quality user experience.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Support sellers whose listings are preparing to go live by providing guidance, answering questions, and sharing status updates.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Maintain accurate records of auction activity, seller communications, monitored listings, and any changes made throughout the auction process.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Collaborate with teammates by assisting with queue management and operational support as business needs require.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Contribute to special projects and additional responsibilities that support the continued growth and success of Bring a Trailer.</span></li></ul><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\"><strong>Qualifications (What We’re Looking For)</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">2+ years of experience in customer service, customer support, account coordination, community management, or a related customer-facing role.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Excellent communication and interpersonal skills with the ability to build trust and establish positive relationships with a diverse customer base.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Strong empathy and active listening skills, paired with a genuine desire to help others succeed.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Proven ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced environment.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Exceptional organizational and time-management skills with the ability to work independently and efficiently.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Sound judgment and professionalism when handling sensitive or confidential information.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Solutions-oriented mindset with strong problem-solving and conflict-resolution abilities.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">High levels of integrity, accountability, adaptability, and collaboration.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Interest in and familiarity with enthusiast, collector, or classic vehicles is highly preferred.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Ability to work a weekend schedule (Sun–Wed or Wed–Sun) as required for the role.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">This is a fully remote position. Candidates must reside in one of the following states: CA, CO, DE, FL, IL, IN, MD, MI, MN, NY, NC, OH, PA, RI, TX, VA, WA, or WI.</span></li></ul><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\"><strong>Benefits (What We Offer)</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Work with the Best:</strong>&nbsp;Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Grow Your Skills:</strong>&nbsp;Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Work-Life Harmony:</strong>&nbsp;Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Foster Connection &amp; Belonging:</strong>&nbsp;Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Wellness First:</strong>&nbsp;Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.</span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Plan for Your Financial Future:</strong>&nbsp;Enjoy competitive financial perks, including a 401(k) plan with a generous company match.</span></li></ul><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">The base salary range for this role is&nbsp;<strong>$59,000-$66,300</strong>. This position is not eligible for bonus or commission compensation. Actual compensation will be determined based on experience, skills, qualifications, and location.</span></p><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">Hearst Magazines is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace where all employees feel respected, valued, and empowered to contribute. We consider all qualified applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, marital status, genetic information, or any other characteristic protected by applicable federal, state, or local law. We are dedicated to providing reasonable accommodations for qualified individuals with disabilities throughout the application and employment process.</span></p>",
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