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Head of AI-Driven Operations & IT Command Center

Fa Etqd Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · United States; US-St Louis MO-555 Maryville, Saint Louis, MO, US · Active · $170,100–$202,730 / year · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Etqd Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleHead of AI-Driven Operations & IT Command Center
Normalized title-
Department / teamPlatforms & Technology
LocationUnited States
Work model-
Employment typeFull Time
Salary$170,100–$202,730 / year
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-27 / 2026-05-31
Changed / last seen2026-06-04 / 2026-06-06

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Linked records

CompanyFa Etqd Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Source232485bf-d485-4ae1-8dc9-d47f62aa92b5
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description We currently have a career opportunity for a Head of AI-Driven Operations & IT Command Center to join our team. Job Overview: As the Head of AI-Driven Operations & IT Command Center, you will define and lead the enterprise strategy for AI-powered operations (AIOps), transforming how incidents are detected, managed, prevented, and resolved across the organization. This role owns the vision, roadmap, and execution of leveraging AI, automation, and agentic systems to drive step-change improvements in operational efficiency, resilience, and cost optimization. You will lead the evolution from reactive, manual operations to predictive, data-driven, and autonomous systems that minimize business impact and maximize service reliability. This is a high-impact leadership role spanning production operations, Site Reliability Engineering (SRE), observability, and AI transformation. You will partner across engineering, platform, data, and business teams to embed AI capabilities into the full incident lifecycle—enabling proactive detection, intelligent triage, automated remediation, and continuous improvement. The successful candidate will play a critical role in enhancing advisor and investor experience by improving platform reliability, scalability, and operational excellence while reducing human effort through AI augmentation. You will also contribute to thought leadership, client engagements, and sales pursuits by showcasing advanced AI-driven operational capabilities. This role is expected to mentor and develop talent, drive cultural transformation, and establish industry-leading practices in AI-powered operations. This role is a blend of operations leadership, engineering mindset, and strategic execution, focused on building a high-performing, intelligent Command Center capable of proactive incident detection, rapid resolution, and continuous service improvement. Responsibilities AI Strategy & Transformation Leadership Define and lead the enterprise AIOps strategy, including vision, roadmap, and investment priorities. Establish the operating model for AI-driven operations, scaling use cases across the incident lifecycle and driving measurable business outcomes such as efficiency gains, cost reduction, and improved reliability. Command Center & Operational Excellence Lead 24/7 IT Command Center operations, ensuring end-to-end visibility, rapid incident response, and consistent service reliability. Modernize operational practices through AI-enabled workflows, automation, and standardized processes. Intelligent Incident Management & Prevention Oversee the full incident lifecycle with a focus on proactive detection, rapid resolution, and systemic prevention. Leverage AI to reduce incident volume, eliminate alert noise, and improve root cause identification. AI-Enabled Automation & Autonomous Operations Deploy and scale AI agents and automation across detection, triage, remediation, and prevention. Drive adoption of intelligent systems while optimizing human-in-the-loop decision-making and progressing toward self-healing operations. Observability, Data & Continuous Improvement Partner with engineering and observability teams to enhance telemetry, monitoring, and diagnostics. Establish feedback loops that improve system design, resilience, and operational efficiency through data-driven insights. Performance, Metrics & ROI Define and manage KPIs that measure both operational performance and AI effectiveness, including automation rates, MTTR/MTTD improvements, and cost efficiency. Demonstrate measurable ROI from AI and automation investments. Talent, Culture & Stakeholder Engagement Build and lead a high-performing organization while fostering a culture of innovation, accountability, and AI adoption. Engage senior stakeholders, align with business priorities, and mentor teams to thrive in AI-augmented environments. Qualifications Technical Competencies Proven leadership in Production Operations, IT Command Center, and SRE environments Deep understanding of ITSM frameworks and incident management processes Experience with observability and monitoring platforms (e.g., Dynatrace, Splunk, Azure Monitor) Demonstrated experience implementing AIOps or AI-driven operational capabilities Strong understanding of AI/ML lifecycle, including deployment, monitoring, and governance Familiarity with agentic AI, automation frameworks, and orchestration tools Knowledge of data pipelines, telemetry, and analytics supporting AI systems Understanding of modern cloud and enterprise architecture principles Core Competencies Strategic thinker with strong execution focus Exceptional leadership and ability to influence and drive change across the organization Strong communication and stakeholder management capabilities Data-driven decision-making mindset Ability to lead large-scale transformation initiatives Passion for innovation and continuous learning Goals and Objectives Achieve 30–40% reduction in MTTD and MTTR within the first year Enable 40–60% automation of incident triage and resolution within 12–18 months Reduce manual operational effort by 30–50% through AI augmentation Prevent 50% of major incidents using predictive and proactive techniques Improve alert signal-to-noise ratio by 50% through AI-driven correlation Identify root cause for 70% of incidents within 30–45 minutes Deliver 3–5 enterprise AI use cases with measurable ROI Establish a roadmap toward autonomous, self-healing operations Must be open to client travel as needed. Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.​ Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.​ Applications will be accepted until the position is filled or the posting is removed.​ The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $170,100 to $202,730. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview . #LI-JS1 Organization Our Intelligent Automation experts help our clients bridge how work is performed today and how they want to work tomorrow, by leveraging DPA, RPA, and AI to align all aspects of the client’s operations. We partner with some of the most recognized brands in the business with equally matched partnerships. Together, we bring visions to life and drive value and efficiency through process improvement and technology integration. Company Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com .

Full job record

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Source ID232485bf-d485-4ae1-8dc9-d47f62aa92b5
Board ID232485bf-d485-4ae1-8dc9-d47f62aa92b5
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Provider Job Key2026001219
TitleHead of AI-Driven Operations & IT Command Center
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DepartmentPlatforms & Technology
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Salary Rawsalary range for this position is $170,100 to $202,730. Please note that the salary range posted reflects the base salary only and does
Salary Min170,100
Salary Max202,730
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://fa-etqd-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2026001219
Apply URLhttps://fa-etqd-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2026001219
First Seen At2026-05-31 17:58:02Z
Last Seen At2026-06-06 19:34:13Z
Last Checked At2026-06-06 19:34:13Z
Last Changed At2026-06-04 10:16:08Z
Inactive At—
Source Posted At2026-05-27 20:36:43Z
Source Updated At—
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    "ExternalQualificationsStr": "<p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Technical Competencies</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Proven leadership in Production Operations, IT Command Center, and SRE environments</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Deep understanding of ITSM frameworks and incident management processes</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Experience with observability and monitoring platforms (e.g., Dynatrace, Splunk, Azure Monitor)</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Demonstrated experience implementing AIOps or AI-driven operational capabilities</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong understanding of AI/ML lifecycle, including deployment, monitoring, and governance</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Familiarity with agentic AI, automation frameworks, and orchestration tools</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Knowledge of data pipelines, telemetry, and analytics supporting AI systems</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Understanding of modern cloud and enterprise architecture principles</span></span></li></ul><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Core Competencies</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strategic thinker with strong execution focus</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Exceptional leadership and ability to influence and drive change across the organization</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong communication and stakeholder management capabilities</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Data-driven decision-making mindset</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ability to lead large-scale transformation initiatives</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Passion for innovation and continuous learning</span></span></li></ul><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Goals and Objectives</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Achieve 30–40% reduction in MTTD and MTTR within the first year</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Enable 40–60% automation of incident triage and resolution within 12–18 months</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Reduce manual operational effort by 30–50% through AI augmentation</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Prevent 50% of major incidents using predictive and proactive techniques</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Improve alert signal-to-noise ratio by 50% through AI-driven correlation</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Identify root cause for 70% of incidents within 30–45 minutes</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Deliver 3–5 enterprise AI use cases with measurable ROI</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Establish a roadmap toward autonomous, self-healing operations&nbsp;</span></span></li></ul><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p>&nbsp;</p><p><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Must be open to client travel as needed.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.​</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.​</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Applications will be accepted until the position is filled or the posting is removed.​</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $170,100 to $202,730. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our </span></span><a href=\"https://perficient.sharepoint.com/:b:/s/TADocs/IQDIWAqZ5bEQS6RUrBBOTvqFAY24gqK0FLYuXFCEeq17-7M\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">benefits overview</span></span></a><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: 115%; margin-bottom: 0in;\"><a name=\"_Hlk110422510\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; font-weight: normal;\">#LI-JS1</span></span></a></p>",
    "InternalQualificationsStr": "<p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Technical Competencies</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Proven leadership in Production Operations, IT Command Center, and SRE environments</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Deep understanding of ITSM frameworks and incident management processes</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Experience with observability and monitoring platforms (e.g., Dynatrace, Splunk, Azure Monitor)</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Demonstrated experience implementing AIOps or AI-driven operational capabilities</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong understanding of AI/ML lifecycle, including deployment, monitoring, and governance</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Familiarity with agentic AI, automation frameworks, and orchestration tools</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Knowledge of data pipelines, telemetry, and analytics supporting AI systems</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Understanding of modern cloud and enterprise architecture principles</span></span></li></ul><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Core Competencies</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strategic thinker with strong execution focus</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Exceptional leadership and ability to influence and drive change across the organization</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong communication and stakeholder management capabilities</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Data-driven decision-making mindset</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ability to lead large-scale transformation initiatives</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Passion for innovation and continuous learning</span></span></li></ul><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Goals and Objectives</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Achieve 30–40% reduction in MTTD and MTTR within the first year</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Enable 40–60% automation of incident triage and resolution within 12–18 months</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Reduce manual operational effort by 30–50% through AI augmentation</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Prevent 50% of major incidents using predictive and proactive techniques</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Improve alert signal-to-noise ratio by 50% through AI-driven correlation</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Identify root cause for 70% of incidents within 30–45 minutes</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Deliver 3–5 enterprise AI use cases with measurable ROI</span></span></li><li style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Establish a roadmap toward autonomous, self-healing operations&nbsp;</span></span></li></ul><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p>&nbsp;</p><p><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Must be open to client travel as needed.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.​</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.​</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Applications will be accepted until the position is filled or the posting is removed.​</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $170,100 to $202,730. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our </span></span><a href=\"https://perficient.sharepoint.com/:b:/s/TADocs/IQDIWAqZ5bEQS6RUrBBOTvqFAY24gqK0FLYuXFCEeq17-7M\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">benefits overview</span></span></a><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: 115%; margin-bottom: 0in;\"><a name=\"_Hlk110422510\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; font-weight: normal;\">#LI-JS1</span></span></a></p>",
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    "ExternalResponsibilitiesStr": "<p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>AI Strategy &amp; Transformation Leadership&nbsp;</strong>&nbsp;</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Define and lead the enterprise AIOps strategy, including vision, roadmap, and investment priorities. Establish the operating model for AI-driven operations, scaling use cases across the incident lifecycle and driving measurable business outcomes such as efficiency gains, cost reduction, and improved reliability.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Command Center &amp; Operational Excellence</strong></span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Lead 24/7 IT Command Center operations, ensuring end-to-end visibility, rapid incident response, and consistent service reliability. Modernize operational practices through AI-enabled workflows, automation, and standardized processes.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Intelligent Incident Management &amp; Prevention</strong></span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Oversee the full incident lifecycle with a focus on proactive detection, rapid resolution, and systemic prevention. Leverage AI to reduce incident volume, eliminate alert noise, and improve root cause identification.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>AI-Enabled Automation &amp; Autonomous Operations</strong></span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Deploy and scale AI agents and automation across detection, triage, remediation, and prevention. Drive adoption of intelligent systems while optimizing human-in-the-loop decision-making and progressing toward self-healing operations.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Observability, Data &amp; Continuous Improvement</strong></span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Partner with engineering and observability teams to enhance telemetry, monitoring, and diagnostics. Establish feedback loops that improve system design, resilience, and operational efficiency through data-driven insights.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Performance, Metrics &amp; ROI</strong></span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Define and manage KPIs that measure both operational performance and AI effectiveness, including automation rates, MTTR/MTTD improvements, and cost efficiency. Demonstrate measurable ROI from AI and automation investments.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Talent, Culture &amp; Stakeholder Engagement</strong></span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Build and lead a high-performing organization while fostering a culture of innovation, accountability, and AI adoption. Engage senior stakeholders, align with business priorities, and mentor teams to thrive in AI-augmented environments.</span></span></p>",
    "InternalResponsibilitiesStr": "<p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>AI Strategy &amp; Transformation Leadership&nbsp;</strong>&nbsp;</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Define and lead the enterprise AIOps strategy, including vision, roadmap, and investment priorities. Establish the operating model for AI-driven operations, scaling use cases across the incident lifecycle and driving measurable business outcomes such as efficiency gains, cost reduction, and improved reliability.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Command Center &amp; Operational Excellence</strong></span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Lead 24/7 IT Command Center operations, ensuring end-to-end visibility, rapid incident response, and consistent service reliability. Modernize operational practices through AI-enabled workflows, automation, and standardized processes.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Intelligent Incident Management &amp; Prevention</strong></span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Oversee the full incident lifecycle with a focus on proactive detection, rapid resolution, and systemic prevention. Leverage AI to reduce incident volume, eliminate alert noise, and improve root cause identification.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>AI-Enabled Automation &amp; Autonomous Operations</strong></span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Deploy and scale AI agents and automation across detection, triage, remediation, and prevention. Drive adoption of intelligent systems while optimizing human-in-the-loop decision-making and progressing toward self-healing operations.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Observability, Data &amp; Continuous Improvement</strong></span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Partner with engineering and observability teams to enhance telemetry, monitoring, and diagnostics. Establish feedback loops that improve system design, resilience, and operational efficiency through data-driven insights.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Performance, Metrics &amp; ROI</strong></span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Define and manage KPIs that measure both operational performance and AI effectiveness, including automation rates, MTTR/MTTD improvements, and cost efficiency. Demonstrate measurable ROI from AI and automation investments.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Talent, Culture &amp; Stakeholder Engagement</strong></span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Build and lead a high-performing organization while fostering a culture of innovation, accountability, and AI adoption. Engage senior stakeholders, align with business priorities, and mentor teams to thrive in AI-augmented environments.</span></span></p>",
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