Desktop Support Engineer

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    "datePosted": "2026-05-26",
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    "description": "<p><span style=\"font-size: 12pt\">Come join oneZero Financial Systems! An exciting, fast-growing company with Headquarters in Somerville MA, oneZero empowers banks, brokerages and hedge funds with cutting edge trade routing and execution technology. Our platform, deployed with 200+ entities globally, features a low-latency trading environment, integrations to the world’s leading execution venues, and reliable IT infrastructure and technical support—all designed to be customized and scaled to serve any business model and any size of market participant. We take pride in our great work atmosphere and highly motivated team of engineers. We are currently looking for a motivated and talented Desktop Support Engineer to join our HQ office. </span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\">oneZero is proud to have been named one of Business Intelligence Group's Best Places to Work for four consecutive years:</span></p>\n<p><span style=\"font-size: 12pt\"><a href=\"https://www.onezero.com/awards/onezero-earns-recognition-as-a-2025-best-place-to-work/\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.onezero.com/awards/onezero-earns-recognition-as-a-2025-best-place-to-work/</a></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">The Boston Globe names oneZero a Top Place to Work in 2022, 2023, and 2024: <a href=\"https://www.onezero.com/homepage/the-boston-globe-names-onezero-a-top-place-to-work-for-third-year-in-a-row/\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.onezero.com/homepage/the-boston-globe-names-onezero-a-top-place-to-work-for-third-year-in-a-row/</a></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">oneZero earns 2024 Great Place To Work Australia Certification<br><a href=\"https://www.onezero.com/awards/onezero-2024-great-place-to-work-australia-certification/\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.onezero.com/awards/onezero-2024-great-place-to-work-australia-certification/</a><br></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"> Please see oneZero featured in e-Forex Magazine to learn more about the company and our dynamic team (<a href=\"https://goo.gl/vbXw8i)\" target=\"_blank\" rel=\"noopener noreferrer\">https://goo.gl/vbXw8i)</a>.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Job Purpose: </span></p>\n<p><span style=\"font-size: 12pt\">As a Desktop Support Engineer, you’ll be one of the faces of IT, streamlining internal processes, resolving technical issues with calm efficiency, and making sure every teammate has a smooth, productive experience from day one onward. This role is hands-on and people-focused: you’ll prepare new hires for success, triage and troubleshoot support requests, keep our AV and conferencing spaces running seamlessly, and manage our inventory so devices are always ready when needed. Unblocking users is a critical part of our IT operations, and we’re looking for someone who takes pride in delivering exceptional service to our team.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Responsibilities</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Provide in-person support at our Somerville HQ (Assembly Row) 5 days/week and remote support for our global team, resolving hardware, software, identity, and connectivity issues.</span></li>\n<li><span style=\"font-size: 12pt\">Own the full lifecycle of devices: prepare and configure laptops for new hires, ensure security agents and MFA are in place, keep asset records accurate, and recover/refresh machines for redeployment.</span></li>\n<li><span style=\"font-size: 12pt\">Onboard new teammates so they’re productive on Day 1, and offboard departures with same-day access revocation and secure asset handling.</span></li>\n<li><span style=\"font-size: 12pt\">Be a user advocate, triage requests quickly, communicate clearly, and unblock people so they can stay focused on their work.</span></li>\n<li><span style=\"font-size: 12pt\">Create and maintain knowledge base articles, quick-start guides, and documentation that make support easier for both IT and end users.</span></li>\n<li><span style=\"font-size: 12pt\">Partner with IT, Security, and Network teams on rollouts, upgrades, and infrastructure improvements, including AV and office networking.</span></li>\n<li><span style=\"font-size: 12pt\">Identify repetitive tasks and propose automation or workflow changes that reduce friction and improve efficiency across the team.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Requirements</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">2+ years of experience in Desktop or IT Support, ideally in a fast-paced or enterprise environment.</span></li>\n<li><span style=\"font-size: 12pt\">Strong hands-on knowledge of Windows 10/11 and macOS, including provisioning, profiles, and security baselines.</span></li>\n<li><span style=\"font-size: 12pt\">Familiarity with identity and access management tools such as Active Directory, Okta, or similar SSO/MFA platforms.</span></li>\n<li><span style=\"font-size: 12pt\">Experience supporting modern SaaS environments (M365, Google Workspace, Slack, Zoom, Duo/Okta).</span></li>\n<li><span style=\"font-size: 12pt\">Working knowledge of networking fundamentals (DHCP, DNS, VPN, Wi-Fi troubleshooting).</span></li>\n<li><span style=\"font-size: 12pt\">Hardware troubleshooting skills across laptops (Dell, Lenovo), docks, peripherals, printers, and AV/conference gear.</span></li>\n<li><span style=\"font-size: 12pt\">Clear, empathetic communication skills, written and verbal, tailored to both technical and non-technical audiences.</span></li>\n<li><span style=\"font-size: 12pt\">Strong problem-solving discipline, attention to detail, and accountability for follow-through.</span></li>\n<li><span style=\"font-size: 12pt\">Curiosity to learn, adapt, and explore new technologies (including automation and AI) that can streamline support workflows.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">The salary range for this position is $65,000- 85,000, depending on relevant experience.</span></p>",
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