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Home › Companies › 2dbcb8c8 E9ec 4f1e A0da C4f9cc1859d0 19000101 000001 › Customer Partner

Customer Partner

2dbcb8c8 E9ec 4f1e A0da C4f9cc1859d0 19000101 000001 · Scranton, PA, US, Scranton, PA · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company2dbcb8c8 E9ec 4f1e A0da C4f9cc1859d0 19000101 000001
TitleCustomer Partner
Normalized title-
Department / team-
LocationScranton, PA, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-17 / 2026-06-18
Changed / last seen2026-06-21 / 2026-06-21

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Company jobsActive postings from 2dbcb8c8 E9ec 4f1e A0da C4f9cc1859d0 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Scranton.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company2dbcb8c8 E9ec 4f1e A0da C4f9cc1859d0 19000101 000001
Source7000e5b2-96d1-4106-8f6a-51a9c1165092
ATS providerADP Workforce Now Recruiting

Description

Summary/Objective The Customer Partner ensures the highest level of customer satisfaction by efficiently assisting customers with orders, inquiries, sales suggestions and problem-solving in a friendly and knowledgeable manner. Essential Functions Manage high volume of incoming calls Stays updated on product knowledge Generate sales leads Answer incoming customer calls regarding Stock and Custom products, general product problems, service questions, and general client concerns Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Uses product knowledge to offer customer alternatives Meet personal/customer service teams’ sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts, and file documents Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller Update customer information in the customer service database during and after each call Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers Follow communication procedures, guidelines, and policies This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. Competencies Humility: Having or showing a modest or low estimate of one’s own importance; putting the needs of another person before your own and thinking of others before yourself Results Orientation (Get It Done): Having a work ethic and a way of overcoming challenges and getting things done without making excuses; delivering on results and does what he/she says they will do Customer Focus: Meeting the expectations and requirements of internal and external customers to achieve positive outcomes Technical Expertise: Strong Microsoft Office Suite Skills. Successfully completes ongoing product, system and process training and certification as assigned. Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done, and managing personal responses and stress Dependability/Reliability: Following through on commitments, producing timely work to required – or higher - standards, and pitching in to get the job done. Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. Work Environment and Physical Demands The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: The work is mostly sedentary with periods of light physical activity. Typical positions require workers to walk or stand for short periods; lift and carry up to 30 pounds; climb stairs, bend, reach, hold, grasp, and turn objects; and operate computer or typewriter keyboards. The work requires the ability to speak clearly, and to see and hear clearly. Work environment: Primary works is performed indoors in a remote office setting. The noise level in the work environment is usually low to moderate. Work is subject to frequent interruptions. Work Location This position is Remote , requiring employees to work one (1) da y onsite at our Pittston office each month. Position Type/Expected Hours of Work . This is a full-time position with a schedule of Monday - Friday, schedule will be established depending on the market being supported. Schedule examples: 9:30 a.m. to 6:00 p.m.; 10:30 a.m. to 7:00 p.m. All employees are expected to be available during core business hours and adhere to company communication and performance standards. Travel Minimal travel for occasional training is expected. Required Education and Experience Minimum of high school education or GED Three+ years’ Customer Service experience including one + year in a call center required; strong phone contact handling and active listening skills Excellent verbal and written communication skills Prior experience with a manufacturing company preferred Prior experience in business-to-business (B2B) customer service preferred Ability to multi-task, prioritize, and manage time effectively NFI or CSIA Certification preferred AAP/EEO Statement Olympia Chimney Supply Holdings, LLC and its subsidiaries, Copperfield Chimney, and Olympia Chimney and Venting, are Equal Opportunity Employers. We value diversity and inclusion and are committed to providing a workplace free of discrimination and harassment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Full job record

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Org IDdc119233-ec11-4d05-a98a-4a2dfa39a8ad
Source ID7000e5b2-96d1-4106-8f6a-51a9c1165092
Board ID7000e5b2-96d1-4106-8f6a-51a9c1165092
Provideradp_workforcenow
Provider Job Key552765
TitleCustomer Partner
Normalized Title—
Statusactive
Activeyes
Location TextScranton, PA, US, Scranton, PA
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionPA
CityScranton
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2dbcb8c8-e9ec-4f1e-a0da-c4f9cc1859d0&ccId=19000101_000001&lang=en_US&type=JS&jobId=552765&jwId=9200968037556_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2dbcb8c8-e9ec-4f1e-a0da-c4f9cc1859d0&ccId=19000101_000001&lang=en_US&type=JS&jobId=552765&jwId=9200968037556_1
First Seen At2026-06-18 13:34:36Z
Last Seen At2026-06-21 14:05:51Z
Last Checked At2026-06-21 14:05:51Z
Last Changed At2026-06-21 14:05:51Z
Inactive At—
Source Posted At2026-06-17 17:54:00Z
Source Updated At—
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Event Fields
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Extensions
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    "requisitionDescription": "<div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;' id=\"isPasted\"><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Summary/Objective&nbsp;<br>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-family:\"Arial\",sans-serif;color:#333333;'>The Customer Partner ensures the highest level of customer satisfaction by efficiently assisting customers with orders, inquiries,&nbsp;</span><span style='font-family:\"Arial\",sans-serif;'>sales suggestions <span style=\"color:#333333;\">and problem-solving in a friendly and knowledgeable manner. </span></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='font-family:\"Arial\",sans-serif;'>Essential Functions&nbsp;</span></strong></p><ol start=\"1\" type=\"1\" style=\"margin-bottom:0in;\"><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Manage high volume of incoming calls</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Stays updated on product knowledge</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Generate sales leads&nbsp;</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-right:-7.5pt;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Answer incoming customer calls regarding Stock and Custom products, general product problems, service questions, and general client concerns&nbsp;</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Identify and assess customers&rsquo; needs to achieve satisfaction</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Build sustainable relationships and trust with customer accounts through open and interactive communication</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Provide accurate, valid, and complete information by using the right methods/tools</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Uses product knowledge to offer customer alternatives</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Meet personal/customer service teams&rsquo;&nbsp;sales targets and call handling quotas</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts, and file documents</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-right:-7.5pt;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-right:-7.5pt;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Update customer information in the customer service database during and after each call</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-right:-7.5pt;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Work with the management team to stay updated on product knowledge and be informed of any changes in company policies&nbsp;</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Impact the company&rsquo;s bottom line by problem-solving and turning frustrated clients into repeat customers</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-right:-7.5pt;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Follow communication procedures, guidelines, and policies&nbsp;</span></li></ol><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-family:\"Arial\",sans-serif;'>This description reflects management&rsquo;s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='font-family:\"Arial\",sans-serif;'>Competencies</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Humility: Having or showing a modest or low estimate of one&rsquo;s own importance; putting the needs of another person before your own and thinking of others before yourself</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Results Orientation (Get It Done): Having a work ethic and a way of overcoming challenges and getting things done without making excuses; delivering on results and does what he/she says they will do</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Customer Focus: Meeting the expectations and requirements of internal and external customers to achieve positive outcomes</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Technical Expertise: Strong Microsoft Office Suite Skills.&nbsp;</span><span style='font-family:\"Arial\",sans-serif;color:black;'>Successfully completes ongoing product, system and process training and certification as assigned.</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done, and managing personal responses and stress</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Dependability/Reliability: Following through on commitments, producing timely work to required &ndash; or higher - standards, and pitching in to get the job done.</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Quality Orientation:&nbsp;</span><span style='font-family:\"Arial\",sans-serif;color:black;'>Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-family:\"Arial\",sans-serif;'>This description reflects management&rsquo;s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='font-family:\"Arial\",sans-serif;'>Work Environment and Physical Demands<br></span></strong><span style='font-family:\"Arial\",sans-serif;'>The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-family:\"Arial\",sans-serif;'>Physical demands: The work is mostly sedentary with periods of light physical activity. Typical positions require workers to walk or stand for short periods; lift and carry up to 30 pounds; climb stairs, bend, reach, hold, grasp, and turn objects; and operate computer or typewriter keyboards. The work requires the ability to speak clearly, and to see and hear clearly.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Work environment: Primary works is performed indoors in a remote office setting. The noise level in the work environment is usually low to moderate. Work is subject to frequent interruptions.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p data-pasted=\"true\"><strong>Work Location</strong></p><p>This position is <strong>Remote</strong>, requiring employees to work <strong>one (1) da</strong><strong>y</strong> <strong>onsite</strong> at our Pittston office each month.</p><p><strong>&nbsp;</strong><strong>Position Type/Expected Hours of Work</strong>.</p><p>This is a full-time position with a schedule of Monday - Friday, schedule will be established depending on the market being supported. Schedule examples: 9:30 a.m. to 6:00 p.m.; 10:30 a.m. to 7:00 p.m. All employees are expected to be available during core business hours and adhere to company communication and performance standards.</p><p><strong><span style='font-family:\"Arial\",sans-serif;'>Travel<br></span></strong><span style='font-family:\"Arial\",sans-serif;'>Minimal travel for occasional training is expected.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='font-family:\"Arial\",sans-serif;'>Required Education and Experience</span></strong></p><ul style=\"list-style-type: disc;margin-left:0in;\"><li><span style='font-family:\"Arial\",sans-serif;'>Minimum of high school education or GED</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Three+ years&rsquo; Customer Service experience including one + year in a call center required; strong phone contact handling and active listening skills</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Excellent verbal and written communication skills</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Prior experience with a manufacturing company preferred</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Prior experience in business-to-business (B2B) customer service preferred</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Ability to multi-task, prioritize, and manage time effectively</span></li><li><span style='font-family:\"Arial\",sans-serif;'>NFI or CSIA Certification preferred</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'>&nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='font-family:\"Arial\",sans-serif;'>AAP/EEO Statement&nbsp;</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-bottom:7.5pt;' data-pasted=\"true\"><span style='font-family:\"Arial\",sans-serif;color:black;background:white;'>Olympia Chimney Supply Holdings, LLC and its subsidiaries, Copperfield Chimney, and Olympia Chimney and Venting, are Equal Opportunity Employers. We value diversity and inclusion and are committed to providing a workplace free of discrimination and harassment.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='font-family:\"Arial\",sans-serif;'>Other Duties</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-family:\"Arial\",sans-serif;'>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.&nbsp;</span></p></div></div>\n",
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