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Card Services Specialist - El Segundo, CA

B77a411e Bd26 41ee 9b6b 8e9859de3251 9200025808828 2 · El Segundo, CA, US, El Segundo, CA · On Site · Active · $19–$23 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyB77a411e Bd26 41ee 9b6b 8e9859de3251 9200025808828 2
TitleCard Services Specialist - El Segundo, CA
Normalized title-
Department / team-
LocationEl Segundo, CA, United States
Work modelOn Site
Employment typeFull Time
Salary$19–$23 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-04 / 2026-06-05
Changed / last seen2026-06-06 / 2026-06-06

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City jobsActive postings in El Segundo.Open
Work model jobsActive On Site postings.Open
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Linked records

CompanyB77a411e Bd26 41ee 9b6b 8e9859de3251 9200025808828 2
Source46d6e60a-77c3-4bbb-b33a-19480e3da807
ATS providerADP Workforce Now Recruiting

Description

ENERAL SUMMARY: Requirement: To work in-office five days a week in El Segundo CA. The position handles various tasks related to Debit and Credit Card operations. This includes managing instant issue processes, card orders, promotional campaigns, adjustments, exception reports, and addressing member inquiries. NATURE AND SCOPE OF POSITION: This position works with a minimal amount of supervision and direction and is authorized to take reasonable actions necessary to carry out the assigned responsibilities of the position, provided that such action is consistent with cost-effective practices and is consistent with the policy and procedures of the Human Resources Department and Kinecta Federal Credit Union in general. SUPERVISORY RESPONSIBILITIES: There are no direct supervisory responsibilities but will be expected to take the lead on assigned projects and may oversee the work of others working on assigned project. ESSENTIAL DUTIES AND RESPONSIBILITIES: Settlement and Reconciliation Responsibilities: Review and process payments from Lockbox, Symitar, and Vanco systems. Analyze and reconcile a variety of exception reports, including Unposted or rejected items, Debit and credit card transaction exceptions, Mismatch. In addition, assist with net settlement reports, Trailing activity, Credit balance reports, credit card tracking report via Symitar, and Travel-related exceptions Member Account Maintenance Responsibilities: Process Due Date change requests Report Lost/Stolen and assist with activation on credit and debit cards Assist with resetting invalid PIN attempts Support transaction declines and exception processing using systems such as Springboard, Symitar, Pulse, MasterCard Connect, and 3D Secure Process secure credit card conversion Process reward redemption Assist with Payment Defender-related tasks and release payments as needed. Process card adjustments, including fee, payment, and interest reversals, and debit card merchant exception charges. Process credit card payments via general ledger (GL), checks, and internal systems. Respond to inquiries from internal departments regarding debit and credit card accounts. Perform account updates (e.g., name, address, phone number) Assist with card-related issues such as non-receipt or instant issue requests. Assist in updating credit reporting via Springboard Manage return mail and ensure accurate account maintenance. Assist with member service requests such as balance transfer, add/remove authorized user, and credit card closure requests. Manually create credit cards for employees. Respond to credit card inquires via online banking General Duties and Responsibilities: Participates in cross training of various job functions within the Card Services team to ensure department coverage in the event of vacations and absences. Assists management in the development and implementation of processes, streamlining of various departmental functions as well as improve on existing department procedure. Ensure confidentiality of all financial data related to card services and member accounts. Comply with applicable federal regulations (e.g., Regulation E, CC, D, Z) and network operating rules (e.g, Velera & MasterCard). Assist with submitting/researching member dispute inquires/requests. Handle inbound and outbound internal department calls related to card activity; provide recommendations and resolutions as needed. Support departmental and organizational goals through proactive problem-solving and collaboration. Identify and escalate complex issues to management when appropriate. NON-ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs other duties including special projects as assigned. MINIMUM QUALIFICATIONS Knowledge, Skills and Abilities: Knowledge of basic accounting procedures, good arithmetic skills, some teller and back-office experience Good written and oral communication skills Ability to learn and apply new information Ability to analyze and solve problems Ability to interact with staff, members and others encountered in the course of work Must have good working knowledge of Microsoft Applications (Excel, Word and Outlook) Education, Training and Experience: Potential candidates for this position must meet the following requirements: High School graduate or equivalent Minimum of 3-5 years of relevant experience related to credit and debit cards or back-office operations for a financial institution experience required. One year of relevant professional-level work experience may be substituted for one year of required education. WORKING CONDITIONS : The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The job may require flexibility with regards to scheduling days, hours, and work location, depending on business needs. The job is typically sedentary but may require standing and walking up to 35% of the work time to transfer files, ask questions, and related activities. PHYSICAL ABILITIES, MENTAL DEMANDS, AND WORK ENVIRONMENT Must be able to exercise sound judgment, effectively plan and be well organized, have excellent oral and written communications skills, work well under changing timelines, take the initiative and be flexible and cooperative. Accuracy, timeliness and maintaining confidentiality related to member, employee information and company records is required. While performing the job duties of this position, the employee is regularly required to sit; talk or hear in person and by telephone; use hands to operate standard office equipment; reach with hands and arms; lift minimum 10 lbs. The employee is frequently required to walk and stand. Vision abilities required by this job include close vision and the ability to adjust focus to read and operate office equipment, as necessary. The employee works under typical office conditions and noise levels. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Full job record

Job IDc71ece74a1f1ce4643de49cc086319064a963981
Org ID1b488c0c-5c68-48cd-ac1f-371b8ff1d2cf
Source ID46d6e60a-77c3-4bbb-b33a-19480e3da807
Board ID46d6e60a-77c3-4bbb-b33a-19480e3da807
Provideradp_workforcenow
Provider Job Key1000393
TitleCard Services Specialist - El Segundo, CA
Normalized Title—
Statusactive
Activeyes
Location TextEl Segundo, CA, US, El Segundo, CA
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionCA
CityEl Segundo
Salary Raw19.00 To 23.00 (USD) Annually
Salary Min19
Salary Max23
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b77a411e-bd26-41ee-9b6b-8e9859de3251&ccId=9200025808828_2&lang=en_US&type=JS&jobId=1000393&jwId=9206645152912_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b77a411e-bd26-41ee-9b6b-8e9859de3251&ccId=9200025808828_2&lang=en_US&type=JS&jobId=1000393&jwId=9206645152912_1
First Seen At2026-06-05 02:53:52Z
Last Seen At2026-06-06 12:55:34Z
Last Checked At2026-06-06 12:55:34Z
Last Changed At2026-06-06 12:55:34Z
Inactive At—
Source Posted At2026-06-04 20:36:00Z
Source Updated At—
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Parsed Structured
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Extensions
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    "requisitionDescription": "<div><h1 style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-bottom:6.0pt;' data-pasted=\"true\"><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><u>ENERAL SUMMARY:</u>&nbsp;</span></h1><h1 style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-bottom:6.0pt;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(184, 49, 47);\"><u>Requirement: To work in-office five days a week in El Segundo CA.&nbsp;</u></span></h1><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\">The position handles various tasks related to Debit and Credit Card operations. This includes managing instant issue processes, card orders, promotional campaigns, adjustments, exception reports, and addressing member inquiries.</span></p><p style='margin:0in;font-size:16px;font-family:\"Courier New\";'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><u>NATURE AND SCOPE OF POSITION:</u></strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">This position works with a minimal amount of supervision and direction and is authorized to take reasonable actions necessary to carry out the assigned responsibilities of the position, provided that such action is consistent with cost-effective practices and is consistent with the policy and procedures of the Human Resources Department and Kinecta Federal Credit Union in general.</span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><br></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><u>SUPERVISORY RESPONSIBILITIES:</u></strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">There are no direct supervisory responsibilities but will be expected to take the lead on assigned projects and may oversee the work of others working on assigned project.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>&nbsp;</strong></span></p><h1 style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-bottom:6.0pt;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><u>ESSENTIAL DUTIES AND RESPONSIBILITIES:&nbsp;</u></span></h1><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><u><span style=\"color: rgb(66, 66, 66);\">Settlement and Reconciliation Responsibilities:</span></u></span></p><ul style=\"margin-left: 12px; list-style-type: disc;\"><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Review and process payments from Lockbox, Symitar, and Vanco systems.</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Analyze and reconcile a variety of exception reports, including Unposted or rejected items, Debit and credit card transaction exceptions, Mismatch. In addition, assist with net settlement reports, Trailing activity, Credit balance reports, credit card tracking report via Symitar, and Travel-related exceptions</span></li></ul><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><u><span style=\"color: rgb(66, 66, 66);\">Member Account Maintenance Responsibilities:</span></u></span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Process Due Date change requests</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Report Lost/Stolen and assist with activation on credit and debit cards</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Assist with resetting invalid PIN attempts</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Support transaction declines and exception processing using systems such as Springboard, Symitar, Pulse, MasterCard Connect, and 3D Secure</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Process secure credit card conversion</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Process reward redemption</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Assist with Payment Defender-related tasks and release payments as needed.</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Process card adjustments, including fee, payment, and interest reversals, and debit card merchant exception charges.</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Process credit card payments via general ledger (GL), checks, and internal systems.</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Respond to inquiries from internal departments regarding debit and credit card accounts.</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Perform account updates (e.g., name, address, phone number)&nbsp;</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Assist with card-related issues such as non-receipt or instant issue requests.</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Assist in updating credit reporting via Springboard</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Manage return mail and ensure accurate account maintenance.</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Assist with member service requests such as balance transfer, add/remove authorized user, and credit card closure requests.</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Manually create credit cards for employees.</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Respond to credit card inquires via online banking</span></li></ul><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><u><span style=\"color: rgb(66, 66, 66);\">General Duties and Responsibilities:</span></u></span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Participates in cross training of various job functions within the Card Services team to ensure department coverage in the event of vacations and absences.</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Assists management in the development and implementation of processes, streamlining of various departmental functions as well as improve on existing department procedure.&nbsp;</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Ensure confidentiality of all financial data related to card services and member accounts.</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Comply with applicable federal regulations (e.g., Regulation E, CC, D, Z) and network operating rules (e.g, Velera &amp; MasterCard).</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Assist with submitting/researching member dispute inquires/requests.</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Handle inbound and outbound internal department calls related to card activity; provide recommendations and resolutions as needed.</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Support departmental and organizational goals through proactive problem-solving and collaboration.</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(66, 66, 66);\">Identify and escalate complex issues to management when appropriate.</span></li></ul><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><u>NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:</u></strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Performs other duties including special projects as assigned.</span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><u>MINIMUM QUALIFICATIONS</u></strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>&nbsp; &nbsp; &nbsp;</strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Knowledge, Skills and Abilities:</strong></span></p><ul style=\"margin-left: -0.25in;\"><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Knowledge of basic accounting procedures, good arithmetic skills, some teller and back-office experience &nbsp;&nbsp;</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Good written and oral communication skills</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Ability to learn and apply new information&nbsp;</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Ability to analyze and solve problems</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Ability to interact with staff, members and others encountered in the course of work</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Must have good working knowledge of Microsoft Applications (Excel, Word and Outlook)</li></ul><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Education, Training and Experience:</strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-indent:.25in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Potential candidates for this position must meet the following requirements:</span></p><ul><li style=\"font-size: 14px; font-family: arial, sans-serif;\">High School graduate or equivalent</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Minimum of 3-5 years of relevant experience related to credit and debit cards or back-office operations for a financial institution experience required.</li></ul><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><em><u><span style=\"color: black;\">One year of relevant professional-level work experience may be substituted for one year of required education.</span></u></em></strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><br></span></p><h1 style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-bottom:6.0pt;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><u><span style=\"color: black;\">WORKING CONDITIONS</span></u></span><span style=\"font-size: 14px; font-family: arial, sans-serif; color: black;\">:</span></h1><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">The working environment is generally favorable. &nbsp;Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.&nbsp;</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">The job may require flexibility with regards to scheduling days, hours, and work location, depending on business needs.&nbsp;</span></li><li style=\"font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">The job is typically sedentary but may require standing and walking up to 35% of the work time to transfer files, ask questions, and related activities.</span></li></ul><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><h1 style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-bottom:6.0pt;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><u>PHYSICAL ABILITIES, MENTAL DEMANDS, AND WORK ENVIRONMENT</u></span></h1><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Must be able to exercise sound judgment, effectively plan and be well organized, have excellent oral and written communications skills, work well under changing timelines, take the initiative and be flexible and cooperative. Accuracy, timeliness and maintaining confidentiality related to member, employee information and company records is required.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">While performing the job duties of this position, the employee is regularly required to sit; talk or hear in person and by telephone; use hands to operate standard office equipment; reach with hands and arms; lift minimum 10 lbs.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">The employee is frequently required to walk and stand. Vision abilities required by this job include close vision and the ability to adjust focus to read and operate office equipment, as necessary. The employee works under typical office conditions and noise levels.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-bottom:6.0pt;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Disclaimer:</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. &nbsp;It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</span></p><h1 style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-bottom:6.0pt;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></h1></div>\n",
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