Call Center Team Lead

{
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  "source_hash": "fa46589ea3c2144b1411cfc167d4a70e1b3e709e158961dd3a1798f6d4abe37c",
  "last_changed_at": "2026-06-02T10:41:13.780Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Fulton, MD",
    "city": "Fulton",
    "region": "MD",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 57000,
  "salary_min": 53000,
  "inferred_at": "2026-06-06T07:56:15.292Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Fulton, MD",
      "city": "Fulton",
      "region": "MD",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Core Role Responsibilities ",
      "content": "\n<li>Manage the flow of all inbound and outbound calls&nbsp;</li>\n<li>Schedule&nbsp;and&nbsp;manage appointment availability in all markets&nbsp;</li>\n<li>Create awareness and accountability&nbsp;of all Call Center Agent performance&nbsp;</li>\n<li>Make executive decisions&nbsp;on lead eligibility by qualifying lead requirements&nbsp;</li>\n<li>Ensure accuracy of the data entered into our system&nbsp;</li>\n<li>Oversee escalated calls&nbsp;as needed&nbsp;</li>\n<li>Assist with the&nbsp;implementation of&nbsp;new plans, objectives, and motivational tools&nbsp;</li>\n<li>Develop&nbsp;and implement best team practices&nbsp;</li>\n<li>Assist with your staff's&nbsp;ongoing&nbsp;development by&nbsp;hosting&nbsp;bi-weekly training&nbsp;sessions</li>\n"
    },
    {
      "text": "Basic Qualifications",
      "content": "\n<li>High School Diploma, GED, or equivalent&nbsp;</li>\n<li>1-3 years of supervisory or Team Lead experience&nbsp;</li>\n"
    },
    {
      "text": "Preferred Qualifications",
      "content": "\n<li>Expert proficiency in Microsoft Office&nbsp;</li>\n<li>Experience with Salesforce is a plus</li>\n<li>Ability to lead by example&nbsp;</li>\n<li>Ability to multitask in a&nbsp;fast-paced&nbsp;environment&nbsp;</li>\n<li>Self-motivated, analytical and data driven&nbsp;</li>\n<li>Ability to work well under pressure and get the job done at all costs&nbsp;</li>\n<li>Excellent written and verbal communication skills&nbsp;</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1780335486729,
  "updatedAt": null,
  "categories": {
    "team": "Call Center",
    "location": "Fulton, MD",
    "commitment": "Lead",
    "department": "Corporate",
    "allLocations": [
      "Fulton, MD"
    ]
  },
  "salaryRange": {
    "max": 57000,
    "min": 53000,
    "currency": "USD",
    "interval": "per-year-salary"
  },
  "workplaceType": "onsite"
}