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Customer Service and Support Associate

6263207b Ac49 4563 990b F3f5961bef9b 19000101 000001 · Pittston, PA, US, Pittston, PA · On Site · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company6263207b Ac49 4563 990b F3f5961bef9b 19000101 000001
TitleCustomer Service and Support Associate
Normalized title-
Department / team-
LocationPittston, PA, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-21 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from 6263207b Ac49 4563 990b F3f5961bef9b 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Pittston.Open
Work model jobsActive On Site postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company6263207b Ac49 4563 990b F3f5961bef9b 19000101 000001
Source0ea0004a-477b-49bc-8a78-487614ed5833
ATS providerADP Workforce Now Recruiting

Description

Thruway Fasteners, Inc. is one of the leading distributors of industrial products, supplying hundreds of original equipment manufacturers in 40 states and 28 countries. We help customers increase efficiency, drive growth, and rapidly respond to unique business challenges and opportunities. Thruway utilizes custom technology applications and vast industry specific knowledge to develop unique and flexible product management solutions. Headquartered in North Tonawanda, NY, Thruway has six branch locations across New York, Pennsylvania and Georgia. POSITION SUMMARY: The Customer Service and Support Associate receives, verifies and validates request for quotations from an assigned book of sales accounts. Participates in sourcing product through vendors, prepares pricing and lead-time and submittal of formal quotation. This individual is a generalist that can perform all the duties of managing their assigned customers quoting, application questions, follow up, expediting, sales orders and sales returns This position is cross functional and can back up other Customer Service and Support Associates Possess the ability to handle all customer needs including problem solving, time management skills, and processing orders Must be able to read customers, stay calm, handle surprises, know when to elevate a challenge to a supervisor and work under pressure ESSENTIAL FUNCTIONS: Cultivate and maintain strong relationships with customers Perform “contract review” Working ability to read prints and specifications Follows all pricing strategy set forth by GM. Identifies to GM or Ops. Manager lines/documents where Thruway is uncompetitive or underpriced to strategy or customer contract pricing. Understand and communicate customers’ needs and requirements to internal departments (Quality, Sales, Sourcing, Warehouse, Procurement, Management, etc.) Use product knowledge to get customer the right product for their application at the best price Solving customer needs and problems quickly and efficiently (building rapport and becoming a trusted advisor) Prepare quotes for customers (using professional and proper documentation) Process sales orders via Thruway ERP system (SalesPad, GP and/or Intranet) Manage delivery dates through GP and customer web portals. Identify and qualify sales opportunities. Quote repeat-buy product with primary and secondary vendors through phone calls, email or web portals. Use Thruway PO quote system on Intranet Negotiate with customers as required. Follow up on quotes and try to find out why Thruway may have missed an opportunity. Maintain and follow customer Project Quality Plans (PQP’s) Process sales order returns using correct reason codes Review customer usage vs. inventory on-hand and on-order to ensure Promise dates are met. Take all opportunities for the clean input and management of company data REQUIRED COMMUNICATION SKILLS: This Individual must possess a positive attitude and excellent communication skills that will allow for constant interaction with a cross section of Thruway staff and functions from various departments. Employees must possess: Excellent listening skills Excellent reading comprehension skills Attention to detail and accuracy Be a good team player that is willing to help others as needed KNOWLEDGE, SKILLS & ABILITIES: Self-starter with outgoing personality, positive attitude, and great interpersonal skills. Clear understanding of the operations of GP, SalesPad and the Intranet Effectively use Microsoft Office suite: Word and Excel Ability to work thru conflict constructively Time management and multitasking Develop understanding of customers Portal systems Meticulous attention to detail. Maintains professional demeanor and appearance at all times Knowledge of manufacturing environments and Electro/Mechanical hardware Read, understand and follow all required Work Instruction, Procedures and the Quality Manual related to job functions WORK ENVIRONMENT Occasional travel to other branches, suppliers and training Multi-tasking fast paced environment Sitting 80% of time, standing and movement 20% of time Job Type: Full-time, Onsite Schedule: Monday-Friday, 8:00 am - 4:30 pm Location: Pittston, PA Thruway Fasteners, Inc. offers a comprehensive benefit program for eligible employees including; medical, dental, vision, life insurance, disability plans, accident protection, critical illness, legal shield/ID shield plans, Paid Time Off, Paid Holidays, and 401k retirement plan with employer match. Thruway Fasteners, Inc. is an Equal Opportunity Employer committed to engaging a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The cho sen candidate mu st successfully pass pre-employment background check and drug screen.

Full job record

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Org ID84c000af-cd7b-4fc7-a4b1-305575b93637
Source ID0ea0004a-477b-49bc-8a78-487614ed5833
Board ID0ea0004a-477b-49bc-8a78-487614ed5833
Provideradp_workforcenow
Provider Job Key562727
TitleCustomer Service and Support Associate
Normalized Title—
Statusactive
Activeyes
Location TextPittston, PA, US, Pittston, PA
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionPA
CityPittston
Salary Raw—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6263207b-ac49-4563-990b-f3f5961bef9b&ccId=19000101_000001&lang=en_US&type=JS&jobId=562727&jwId=9201584834460_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6263207b-ac49-4563-990b-f3f5961bef9b&ccId=19000101_000001&lang=en_US&type=JS&jobId=562727&jwId=9201584834460_1
First Seen At2026-05-31 18:15:33Z
Last Seen At2026-06-06 13:09:35Z
Last Checked At2026-06-06 13:09:35Z
Last Changed At2026-06-06 13:09:35Z
Inactive At—
Source Posted At2026-05-21 16:47:00Z
Source Updated At—
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Event Fields
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><p><span style=\"font-family: arial,sans-serif;\"><span style=\"font-size: 14px;\"><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span></span><span style=\"font-family: verdana, sans-serif;\"><span style=\"font-size: 18px;\"><b style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif !important;'>Thruway Fasteners, Inc.</b> is one of the leading distributors of industrial products, supplying hundreds of original equipment manufacturers in 40 states and 28 countries. We help customers increase efficiency, drive growth, and rapidly respond to unique business challenges and opportunities. Thruway utilizes custom technology applications and vast industry specific knowledge to develop unique and flexible product management solutions. Headquartered in North Tonawanda, NY, Thruway has six branch locations across New York, Pennsylvania and Georgia.</span></span></p><p style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 13.3333px; letter-spacing: normal; font-weight: 400; line-height: 1.43; color: rgb(45, 45, 45); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><span style=\"font-size: 18px; font-family: verdana, sans-serif;\"><strong>POSITION SUMMARY:&nbsp;</strong></span><span style=\"font-family: verdana, sans-serif;\"><span style=\"font-size: 18px;\">The Customer Service and Support Associate receives, verifies and validates request for quotations from an assigned book of sales accounts. Participates in sourcing product through vendors, prepares pricing and lead-time and submittal of formal quotation.</span></span></p><ul><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">This individual is a generalist that can perform all the duties of managing their assigned customers quoting, application questions, follow up, expediting, sales orders and sales returns</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">This position is cross functional and can back up other Customer Service and Support Associates</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Possess the ability to handle all customer needs including problem solving, time management skills, and processing orders</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Must be able to read customers, stay calm, handle surprises, know when to elevate a challenge to a supervisor and work under pressure</li></ul><p><span style=\"font-size: 18px; font-family: verdana, sans-serif;\"><strong>ESSENTIAL FUNCTIONS:</strong></span></p><ul><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Cultivate and maintain strong relationships with customers</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Perform&nbsp;&ldquo;contract&nbsp;review&rdquo;</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Working&nbsp;ability&nbsp;to read&nbsp;prints&nbsp;and&nbsp;specifications</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Follows&nbsp;all&nbsp;pricing&nbsp;strategy&nbsp;set&nbsp;forth&nbsp;by&nbsp;GM.&nbsp;Identifies&nbsp;to&nbsp;GM&nbsp;or&nbsp;Ops.&nbsp;Manager&nbsp;lines/documents where Thruway is uncompetitive or underpriced to strategy or customer contract pricing.</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Understand&nbsp;and&nbsp;communicate&nbsp;customers&rsquo;&nbsp;needs&nbsp;and&nbsp;requirements&nbsp;to&nbsp;internal&nbsp;departments (Quality, Sales, Sourcing, Warehouse, Procurement, Management, etc.)</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Use&nbsp;product&nbsp;knowledge&nbsp;to get&nbsp;customer&nbsp;the&nbsp;right&nbsp;product&nbsp;for&nbsp;their&nbsp;application&nbsp;at&nbsp;the&nbsp;best&nbsp;price</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Solving&nbsp;customer&nbsp;needs&nbsp;and&nbsp;problems&nbsp;quickly&nbsp;and&nbsp;efficiently&nbsp;(building&nbsp;rapport&nbsp;and&nbsp;becoming&nbsp;a trusted advisor)</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Prepare&nbsp;quotes&nbsp;for customers&nbsp;(using&nbsp;professional&nbsp;and&nbsp;proper&nbsp;documentation)</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Process&nbsp;sales&nbsp;orders&nbsp;via&nbsp;Thruway&nbsp;ERP&nbsp;system&nbsp;(SalesPad,&nbsp;GP&nbsp;and/or Intranet)</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Manage&nbsp;delivery&nbsp;dates&nbsp;through&nbsp;GP&nbsp;and customer&nbsp;web&nbsp;portals.</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Identify&nbsp;and&nbsp;qualify&nbsp;sales&nbsp;opportunities.</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Quote&nbsp;repeat-buy&nbsp;product&nbsp;with&nbsp;primary&nbsp;and&nbsp;secondary&nbsp;vendors&nbsp;through&nbsp;phone&nbsp;calls,&nbsp;email&nbsp;or web portals.&nbsp;Use Thruway PO quote system on Intranet</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Negotiate&nbsp;with&nbsp;customers&nbsp;as&nbsp;required.</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Follow&nbsp;up&nbsp;on quotes&nbsp;and&nbsp;try&nbsp;to&nbsp;find&nbsp;out&nbsp;why&nbsp;Thruway&nbsp;may&nbsp;have missed an&nbsp;opportunity.</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Maintain&nbsp;and&nbsp;follow customer&nbsp;Project&nbsp;Quality&nbsp;Plans&nbsp;(PQP&rsquo;s)</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Process&nbsp;sales&nbsp;order&nbsp;returns&nbsp;using&nbsp;correct reason codes</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Review customer&nbsp;usage&nbsp;vs.&nbsp;inventory&nbsp;on-hand&nbsp;and&nbsp;on-order&nbsp;to&nbsp;ensure&nbsp;Promise&nbsp;dates&nbsp;are met.</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Take&nbsp;all&nbsp;opportunities&nbsp;for&nbsp;the&nbsp;clean&nbsp;input and&nbsp;management&nbsp;of&nbsp;company&nbsp;data</li></ul><p style='margin-top:2.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:5.95pt;text-indent:0in;font-size:16px;font-family:\"Calibri\",sans-serif;' id=\"isPasted\"><span style=\"font-size: 18px; font-family: verdana, sans-serif;\"><strong><span style=\"color:#303030;\">REQUIRED COMMUNICATION SKILLS:&nbsp;</span></strong></span><span style=\"color: black; font-size: 18px; font-family: verdana, sans-serif;\">This Individual must possess a positive attitude and excellent communication&nbsp;skills&nbsp;that will&nbsp;allow&nbsp;for&nbsp;constant&nbsp;interaction&nbsp;with&nbsp;a&nbsp;cross&nbsp;section&nbsp;of&nbsp;Thruway&nbsp;staff&nbsp;and functions from various departments.&nbsp;Employees must possess:</span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Excellent&nbsp;listening skills</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Excellent&nbsp;reading&nbsp;comprehension&nbsp;skills</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Attention&nbsp;to&nbsp;detail&nbsp;and accuracy</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Be a good&nbsp;team&nbsp;player&nbsp;that&nbsp;is&nbsp;willing&nbsp;to help&nbsp;others&nbsp;as needed</li></ul><h1 style='margin-top:7.9pt;margin-right:0in;margin-bottom:0in;margin-left:6.0pt;line-height:normal;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"color: rgb(48, 48, 48); font-size: 18px; font-family: verdana, sans-serif;\">KNOWLEDGE,&nbsp;SKILLS&nbsp;&amp;&nbsp;ABILITIES:</span></h1><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-size: 18px; font-family: verdana, sans-serif;\">Self-starter&nbsp;with&nbsp;outgoing&nbsp;personality,&nbsp;positive&nbsp;attitude,&nbsp;and&nbsp;great&nbsp;interpersonal&nbsp;skills.</li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\"><span style=\"color: rgb(48, 48, 48);\">Clear&nbsp;understanding&nbsp;of&nbsp;the operations&nbsp;of GP,&nbsp;SalesPad and&nbsp;the Intranet</span></li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\"><span style=\"color: rgb(48, 48, 48);\">Effectively&nbsp;use&nbsp;Microsoft&nbsp;Office&nbsp;suite:&nbsp;Word&nbsp;and Excel</span></li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\"><span style=\"color: rgb(48, 48, 48);\">Ability&nbsp;to&nbsp;work&nbsp;thru&nbsp;conflict&nbsp;constructively</span></li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\"><span style=\"color: rgb(48, 48, 48);\">Time&nbsp;management&nbsp;and&nbsp;multitasking</span></li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\"><span style=\"color: rgb(48, 48, 48);\">Develop&nbsp;understanding&nbsp;of&nbsp;customers&nbsp;Portal&nbsp;systems</span></li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\"><span style=\"color: rgb(48, 48, 48);\">Meticulous&nbsp;attention&nbsp;to&nbsp;detail.</span></li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\"><span style=\"color: rgb(48, 48, 48);\">Maintains&nbsp;professional&nbsp;demeanor&nbsp;and&nbsp;appearance&nbsp;at&nbsp;all&nbsp;times</span></li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\"><span style=\"color: rgb(48, 48, 48);\">Knowledge&nbsp;of&nbsp;manufacturing&nbsp;environments&nbsp;and&nbsp;Electro/Mechanical&nbsp;hardware</span></li><li style=\"font-size: 18px; font-family: verdana, sans-serif;\"><span style=\"color: rgb(48, 48, 48);\">Read, understand and follow all required Work Instruction, Procedures and the Quality Manual related to job functions</span></li></ul><p style=\"box-sizing: border-box; color: rgb(0, 0, 0); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; line-height: 1.4285; margin-bottom: 15px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;\" id=\"isPasted\"><span style=\"font-family: verdana, sans-serif;\"><span style=\"font-size: 18px;\"><strong>WORK ENVIRONMENT</strong></span></span></p><ul><li style=\"font-family: verdana, sans-serif; font-size: 18px;\">Occasional travel to other branches, suppliers and training</li><li style=\"font-family: verdana, sans-serif; font-size: 18px;\">Multi-tasking fast paced environment</li><li style=\"font-family: verdana, sans-serif; font-size: 18px;\">Sitting 80% of time, standing and movement 20% of time</li></ul><p style=\"text-align: left; line-height: 1;\"><span style=\"font-size: 18px; font-family: verdana, sans-serif;\"><br></span></p><p style=\"text-align: left; line-height: 1;\" id=\"isPasted\"><span style=\"font-size: 18px; font-family: verdana, sans-serif;\">Job Type: &nbsp;Full-time, Onsite</span></p><p style=\"text-align: left; line-height: 1;\"><span style=\"font-size: 18px; font-family: verdana, sans-serif;\">Schedule: Monday-Friday, 8:00 am - 4:30 pm</span></p><p style=\"text-align: left; line-height: 1;\"><span style=\"font-size: 18px; font-family: verdana, sans-serif;\">Location: &nbsp;Pittston, PA&nbsp;</span></p><p style=\"text-align: left; line-height: 1;\"><span style=\"font-family: verdana, sans-serif; font-size: 18px;\"><br></span></p><p style=\"margin: 0in 0in 10pt; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;\"><span style=\"font-size: 18px; font-family: verdana, sans-serif;\"><strong><span style=\"color: rgb(45, 45, 45);\">Thruway Fasteners, Inc. offers a comprehensive benefit program for eligible employees including; medical, dental, vision, life insurance, disability plans, accident protection, critical illness, legal shield/ID shield plans, Paid Time Off, Paid Holidays, and 401k retirement plan with employer match.</span></strong></span></p><p style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 13.3333px; letter-spacing: normal; font-weight: 400; line-height: 1.43; color: rgb(45, 45, 45); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-size: 18px;\"><span style=\"font-family: verdana, sans-serif;\">Thruway Fasteners, Inc. is an Equal Opportunity Employer committed to engaging a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. <b style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif !important;'>The cho</b><b style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif !important;'>sen candidate mu</b></span><span style=\"font-family: verdana, sans-serif;\"><b style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif !important;'>st successfully pass pre-employment background check and drug screen.</b></span></span></p></div></div></div></div></div></div></div></div>\n",
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    },
    "requisitionTitle": "Customer Service and Support Associate ",
    "clientRequisitionID": "1459",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
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    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
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}
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