Client Support Administrator (Information Technologist II)

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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<span style=\"font-size:12px;\"><span style=\"line-height:normal;\"><span style=\"color:#444545;\">A3T, a fast-growing&#160;firm, specializes in Defensive Cyber Security Services, Enterprise Information Technology (IT) Solutions, and Professional Services driven by our customer requirements.&#160; Join A3T and watch your career soar!</span></span><br><br><span style=\"line-height:normal;\"><span style=\"color:#444545;\">A3T is looking to bring on an<em><strong> Information Technologist II</strong></em> with &#8220;Next-Level Thinking&#8221; who is ready to take their career to a new level with A3T and support our customer.</span></span><br><br><strong>Job Duties</strong>:</span><ul><li><span style=\"font-size:12px;\">Perform Helpdesk Service Desk Operations; Triage Incident tickets issued according to their assigned area(s) of responsibility utilizing the Remedy Work Ordering system. </span></li><li><span style=\"font-size:12px;\">Respond/acknowledge and resolve service ticket within established timeframes from receipt of the incident/call for touch labor support. </span></li><li><span style=\"font-size:12px;\">Provide network registration of client equipment into the current installation software/asset management application. </span></li><li><span style=\"font-size:12px;\">Establish new, maintain, delete, and troubleshoot Active Directory client accounts/client systems. </span></li><li><span style=\"font-size:12px;\">Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations. </span></li><li><span style=\"font-size:12px;\">Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards. </span></li><li><span style=\"font-size:12px;\">Perform troubleshooting to resolve desktop baseline application and E-Mail problems.</span></li><li><span style=\"font-size:12px;\">Coordinate standard system image configuration changes with the SCCM Image Team. </span></li><li><span style=\"font-size:12px;\">Provide guidance to desktop services technicians, assigned users, and peers. </span></li><li><span style=\"font-size:12px;\">Install, configure and maintain desktop applications. </span></li><li><span style=\"font-size:12px;\">Configure Standard Army application systems. </span></li><li><span style=\"font-size:12px;\">Install, configure and maintain desktop Commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications. </span></li><li><span style=\"font-size:12px;\">Perform commercial hardware repair on Dell and HP computer systems. </span></li><li><span style=\"font-size:12px;\">Assist System Administrators with testing of local client applications and security patches.</span></li><li><span style=\"font-size:12px;\">Create/update documentation for conventional technical processes. </span></li><li><span style=\"font-size:12px;\">Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User&#8217;s Guide. Use the Army Enterprise Service Desk system to create, modify, update and resolve new or assigned customer support request incidents. </span></li><li><span style=\"font-size:12px;\">Assist in the preparation of technical documentation and configuration change requests. </span></li><li><span style=\"font-size:12px;\">Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command. </span></li></ul><span style=\"font-size:12px;\"><strong>Qualifications</strong>: </span><ul><li><span style=\"font-size:12px;\">Clearance: Active Secret (must be US Citizen) </span></li><li><span style=\"font-size:12px;\">Requires a Bachelor&#8217;s Degree in Computer Science or related field of study, OR six (6) years relevant experience. </span></li><li><span style=\"font-size:12px;\">Comptia Security+, DoDD 8570.01-M; appropriate Computing Environment (CE) certification for the operating system(s) and/or security related tools/devices supported. </span></li><li><span style=\"font-size:12px;\">Minimum of two (2) years of client support AND Six (6) or more years in deploying systems in a MS Windows-based environment. </span></li><li><span style=\"font-size:12px;\">Three (3) or more years of specialized experience working in a MS Windows 7/8/10 environment supporting Windows Server 2003/2008, MS Exchange, MS Forefront Threat Management Gateway (Forefront TMG), formerly known as MS Internet Security and Acceleration Server (ISA), Share Point, SQL Server 2005 or current releases of all OS and application software.</span></li><li><span style=\"font-size:12px;\">Knowledge of Storage Area Network (SAN), Network Area Storage (NAS), Clustering, Active Directory, AD Group Policy Management, Windows Internet Naming Service (WINS), Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) and a high proficiency with TCP/IP protocol. </span></li><li><span style=\"font-size:12px;\">Knowledge of Windows architecture and internals, including file system, registry, networking, and security. </span></li><li><span style=\"font-size:12px;\">Knowledge of MS Windows installation and deployment methodologies to include creation and customization of unattended installation scripts. </span></li><li><span style=\"font-size:12px;\">Experience in analyzing, designing, configuring, and troubleshooting networking operating systems. </span></li><li><span style=\"font-size:12px;\">Experience in deploying packages in a Windows Active Directory environment. </span></li><li><span style=\"font-size:12px;\">Experience with various software products (ex. Symantec Backup Exec or NetBackup) that perform and maintain backup resources.</span></li></ul><div><span style=\"font-size:16px\"><strong>Company Overview</strong></span>",
    "description_text": "A3T, a fast-growing firm, specializes in Defensive Cyber Security Services, Enterprise Information Technology (IT) Solutions, and Professional Services driven by our customer requirements.  Join A3T and watch your career soar!\n A3T is looking to bring on an Information Technologist II with “Next-Level Thinking” who is ready to take their career to a new level with A3T and support our customer.\n Job Duties : Perform Helpdesk Service Desk Operations; Triage Incident tickets issued according to their assigned area(s) of responsibility utilizing the Remedy Work Ordering system.\n Respond/acknowledge and resolve service ticket within established timeframes from receipt of the incident/call for touch labor support.\n Provide network registration of client equipment into the current installation software/asset management application.\n Establish new, maintain, delete, and troubleshoot Active Directory client accounts/client systems.\n Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations.\n Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards.\n Perform troubleshooting to resolve desktop baseline application and E-Mail problems.\n Coordinate standard system image configuration changes with the SCCM Image Team.\n Provide guidance to desktop services technicians, assigned users, and peers.\n Install, configure and maintain desktop applications.\n Configure Standard Army application systems.\n Install, configure and maintain desktop Commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications.\n Perform commercial hardware repair on Dell and HP computer systems.\n Assist System Administrators with testing of local client applications and security patches.\n Create/update documentation for conventional technical processes.\n Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User’s Guide. Use the Army Enterprise Service Desk system to create, modify, update and resolve new or assigned customer support request incidents.\n Assist in the preparation of technical documentation and configuration change requests.\n Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.\n Qualifications : Clearance: Active Secret (must be US Citizen)\n Requires a Bachelor’s Degree in Computer Science or related field of study, OR six (6) years relevant experience.\n Comptia Security+, DoDD 8570.01-M; appropriate Computing Environment (CE) certification for the operating system(s) and/or security related tools/devices supported.\n Minimum of two (2) years of client support AND Six (6) or more years in deploying systems in a MS Windows-based environment.\n Three (3) or more years of specialized experience working in a MS Windows 7/8/10 environment supporting Windows Server 2003/2008, MS Exchange, MS Forefront Threat Management Gateway (Forefront TMG), formerly known as MS Internet Security and Acceleration Server (ISA), Share Point, SQL Server 2005 or current releases of all OS and application software.\n Knowledge of Storage Area Network (SAN), Network Area Storage (NAS), Clustering, Active Directory, AD Group Policy Management, Windows Internet Naming Service (WINS), Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) and a high proficiency with TCP/IP protocol.\n Knowledge of Windows architecture and internals, including file system, registry, networking, and security.\n Knowledge of MS Windows installation and deployment methodologies to include creation and customization of unattended installation scripts.\n Experience in analyzing, designing, configuring, and troubleshooting networking operating systems.\n Experience in deploying packages in a Windows Active Directory environment.\n Experience with various software products (ex. Symantec Backup Exec or NetBackup) that perform and maintain backup resources.\n Company Overview",
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