Product Success Director - 11066

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  "source_hash": "7d03901e297d129dd0dba3da7e4c5a378923052f15ea7c821c67dfbde2fbf4d3",
  "last_changed_at": "2026-05-29T07:01:09.489Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Austin, Texas, United States",
    "city": "Austin",
    "region": "TX",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
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  "salary_max": null,
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  "inferred_at": "2026-06-06T07:56:50.040Z",
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    "language": "en",
    "location": {
      "raw": "Austin, Texas, United States",
      "city": "Austin",
      "region": "TX",
      "country": "United States",
      "is_remote": true,
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    "countries": [
      "United States"
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  "remote_policy": "remote",
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{
  "lists": [
    {
      "text": "What You'll Do: ",
      "content": "<p>Product Adoption &amp; Customer Value<br>● Own the product success strategy for a portfolio of products/customers/regions<br>● Drive product adoption, feature utilization, and time-to-value<br>● Partner with customers to define success criteria, KPIs, and value outcomes<br>● Conduct regular product reviews, health checks, and roadmap alignment sessions<br>● Conduct Product Deep Dives to help existing customers leverage advanced modules they may be underutilizing.</p>\n<p>Product Expertise &amp; Facilitating SME Enablement<br>● Become a trusted product expert and advisor to customers and field teams.<br>● Facilitate tighter and ongoing collaboration between product management and SMEs (Subject matter experts) from Solution and Value Advisory (SVA), Customer Value Management (CVM) and Professional Services (PS).<br>● Participate in Product Steering forums to prioritize the roadmap based on customer impact and retention risk.<br>● Support onboarding and major product rollouts.</p>\n<p>Voice of the Customer<br>● Capture customer feedback, pain points, and enhancement requests via forums such as Customer Advisory Boards, Product Innovation Council etc.<br>● Partner with Product Management to influence roadmap priorities. Advocate for customer needs across Engineering, Support, and Sales.<br>● Identify product gaps and adoption risks early.</p>\n<p>Voice of the Field Feedback Loop<br>● Establish structured feedback loops from field teams to Product<br>● Surface enablement gaps, adoption blockers, and usability issues<br>● Influence product roadmap and documentation improvements<br>● Represent field readiness and adoption perspectives in product discussions</p>\n<p>Cross-Functional Collaboration<br>● Work closely with Customer Success, Sales &amp; Presales, and Professional Services<br>● Support renewals and expansions by demonstrating product value<br>● Contribute to customer success plans and executive business reviews<br>● Align with Marketing on customer stories and product messaging<br>● Bridge the gap between Sales and Product by ensuring the sales team understands the latest capabilities and value propositions.</p>\n<p>Data &amp; Reporting<br>● Monitor product usage data and customer health metrics<br>● Identify trends, risks, and opportunities for optimization<br>● Create reports and insights to guide customer and internal decisions<br>● Drive continuous improvement of product success processes</p>"
    },
    {
      "text": "What You Will Bring to Coupa: ",
      "content": "\n<li>Experience: 8+ years in a SaaS environment (Product Management, Presales, Customer Success, or Consulting) or ex Procurement and Supply Chain practitioner with deep expertise in Procurement technology.</li>\n<li>Previous experience implementing and/or being a super user across the Source to Pay process especially Coupa, SAP Ariba technology will be an added advantage.</li>\n<li>Strong understanding of procurement, finance, supply chain, or spend management processe.</li>\n<li>Proven experience driving enterprise software adoption, customer outcomes and value realization.</li>\n<li>Communication: Strong storytelling skills to translate product capabilities into business outcomes and excellent stakeholder management skills</li>\n<li>Empathy: A deep desire to understand user pain points and a problem-solver mindset.</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1767643172886,
  "updatedAt": null,
  "categories": {
    "team": "Office of the CPTO",
    "location": "Austin, Texas, United States",
    "commitment": "Director",
    "department": "Development",
    "allLocations": [
      "Austin, Texas, United States"
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  "workplaceType": "remote"
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