Vendor Relations Manager

About Telnyx Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network , to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications. We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team. Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers. The Role Telnyx operates a global private network spanning datacenters, colocation facilities, and a worldwide IP backbone across dozens of markets. The Vendor Relations team owns the full stack of vendor relationships that power this network — datacenter and colocation providers, IP transit and connectivity partners, private point-to-point and wavelength services, dark fiber, and cross-connects. We're looking for a Vendor Relations Manager to own vendor relationships end-to-end. You'll manage a portfolio of infrastructure vendors, lead commercial negotiations, run RFQ processes, and serve as the primary point of contact for vendor escalations and day-to-day operations. This role reports to the Director of Vendor Relations. Responsibilities Own Vendor Relationships End-to-End: Serve as primary contact for assigned vendors across datacenter, colocation, and connectivity providers. Manage the full lifecycle — onboarding, contract negotiation, renewals, escalations, and offboarding. Lead Commercial Negotiations: Negotiate pricing, contract terms, SLAs, and NRC/MRC structures. Develop comparison frameworks and present recommendations with clear trade-offs. Run RFQ Processes: Design and manage RFQ/RFP workflows for new vendor evaluations and expansion projects. Collect, normalize, and analyze vendor proposals to support sourcing decisions. Manage Network & Connectivity Procurement: Source and negotiate IP transit, private point-to-point circuits, wavelengths, dark fiber, and cross-connects alongside datacenter/colocation deals. Track & Report Vendor Performance: Maintain contract databases, track SLA compliance, and produce regular reporting on vendor spend, renewal timelines, and performance against commitments. Manage Vendor Escalations: Own incident and escalation workflows — coordinate RFO/RCA processes, drive resolution with vendors, and ensure contractual remedies are pursued. Cross-Functional Coordination: Work with network engineering, legal, finance, and procurement on vendor-related initiatives, contract reviews, and infrastructure planning. Process Improvement: Identify and implement improvements to vendor management workflows, tracking systems, and operational playbooks. What We're Looking For 3–5+ years in vendor management, procurement, or supply chain — ideally in datacenter, colocation, telecom, or cloud infrastructure Direct experience negotiating vendor contracts (MSAs, SOWs, SLAs) with demonstrated cost savings or improved terms Strong analytical skills — comfortable normalizing multi-vendor comparisons across pricing structures, currencies, and contract terms Clear, professional written and verbal communication — you'll represent Telnyx externally with vendors Proficiency with Google Workspace; experience with project management tools (Jira, Salesforce, or equivalent) Self-directed and organized — able to manage a growing vendor portfolio without heavy oversight Comfortable leveraging AI tools to improve productivity and streamline workflows Basic understanding of networking and connectivity concepts (IP transit, point-to-point circuits, cross-connects) — enough to read proposals and engage technical stakeholders Bonus Experience with datacenter vendor management (colocation, power, cooling, cross-connects) Familiarity with IP transit, peering, or carrier interconnect procurement Experience building or improving vendor onboarding and tracking processes from scratch SQL or data analysis skills for vendor spend and performance reporting Background in telecom or CPaaS vendor management (voice, messaging, numbering) #LI-RH1

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