Intake Coordinator (32303)

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    "description": "<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Direct IME</strong> is looking for a full-time&nbsp;<strong>Intake Coordinator</strong> to join our team!</span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The <strong>Intake Coordinator</strong> handles all aspects of a referral from receipt of referral through scheduling, to on to confirming attendance. Duties include, but not limited to, intake, scheduling, review of medical documents, customer service, data entry, telephone duties, and clinic coverage.</span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The schedule is<strong> Monday to Friday 8:00am to 4:00pm.</strong></span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>The office is located:&nbsp;3760 14<sup>th</sup> Avenue, Suite 201, Markham, L3R 3T7</strong></span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Handles the Intake of new referrals of various types from a variety of sources</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Reviews for complete information, appropriateness of assessor requested for benefits in question, determine if CAT review is required</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Inputs referral information into IME-Centric, adding case notes and archives emails in IME-Centric per Company policies</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Schedules examinations through IME Centric for single and multiple assessments</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Schedules and confirms appointment dates and times with physicians&#39; offices</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Communicates with clients regarding appointment scheduling, physician CV&#39;s, appointment changes, no shows, cancellations, and receipt of medical records and/or images. Communicate with examinee as required by the client.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Coordinates with the client to obtain required medical records prior to examination</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Reviews medical documents to check for conflict of interest, breaches in confidentiality, remove duplicates and confirm questions have been received and match the type of assessment requested. Moves cases to the appropriate queue to have medical documents sent to the assessor.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Communicates with physicians, clients and or examinees regarding any changes due to cancellation or rescheduling</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Make reminder calls to examinees in advance of the assessment date</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Confirms if examinee has attended assessment and requests consent forms. Inform client of any no shows and ask for direction.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Handles and responds promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assists with clinic coverage as required</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc. Arranges for diagnostic tests as required.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Monitors various work queues to ensure all cases are followed up on and moved forward per company standards</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Participate in various educational and or training activities as required</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Other duties as assigned</span></span></li>\n</ul>\n",
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Inform client of any no shows and ask for direction.\\n\\tHandles and responds promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information\\n\\tAssists with clinic coverage as required\\n\\tArrange lodging and or transportation for out-of-town examinees, assists with directions, etc. Arranges for diagnostic tests as required.\\n\\tMonitors various work queues to ensure all cases are followed up on and moved forward per company standards\\n\\tParticipate in various educational and or training activities as required\\n\\tOther duties as assigned\\n\\nQualificationsEDUCATION AND/OR EXPERIENCE \\n\\n\\n\\tHigh school diploma or equivalent required.\\n\\tA minimum of one year related experience; or equivalent combination of training and experience.\\n\\tExperience in a medical or legal office preferred.\\n\\n\\nQUALIFICATIONS\\n\\n\\n\\tAbility to handle multiple phone lines with heavy call volume.\\n\\tAbility to operate computer, fax, copier, scanner, and telephone\\n\\tMust be able to type a minimum of 35 W.P.M.\\n\\tAbility to follow instructions and respond to upper managements&rsquo; directions accurately\\n\\tDemonstrates accuracy and thoroughness.\\n\\tMust demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.\\n\\tMust be able to work independently, prioritize work activities and use time efficiently.\\n\\tMust be able to maintain confidentiality.\\n\\tMust be able to demonstrate and promote a positive, team -oriented environment.\\n\\tMust be able to stay focused and concentrate under normal or heavy distractions.\\n\\tMust be able to work well under pressure and or stressful conditions.\\n\\tMust possess the ability to manage change, delays, or unexpected events appropriately.\\n\\n\\n\\nABOUT US:\\n\\nDirect IME is one of Canada&rsquo;s leading providers of independent medical assessments for a reason: your goal is our goal. 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    "qualifications": "<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>EDUCATION AND/OR EXPERIENCE </strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">High school diploma or equivalent required.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">A minimum of one year related experience; or equivalent combination of training and experience.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Experience in a medical or legal office preferred.</span></span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>QUALIFICATIONS</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to handle multiple phone lines with heavy call volume.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to operate computer, fax, copier, scanner, and telephone</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to type a minimum of 35 W.P.M.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to follow instructions and respond to upper managements&rsquo; directions accurately</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Demonstrates accuracy and thoroughness.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to work independently, prioritize work activities and use time efficiently.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to maintain confidentiality.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to demonstrate and promote a positive, team -oriented environment.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to stay focused and concentrate under normal or heavy distractions.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to work well under pressure and or stressful conditions.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must possess the ability to manage change, delays, or unexpected events appropriately.</span></span></li>\n</ul>\n\n<hr />\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>ABOUT US:</strong></span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Direct IME</strong> is one of Canada&rsquo;s leading providers of independent medical assessments for a reason: your goal is our goal. At Direct IME we provide services to the legal community as well as insurers and employers. In the medical-legal sector whether its liability, medical malpractice, plaintiff or defense counsel, we provide unbiased medical reports across the entire spectrum. In the employment and insurance sector we assist in facilitating healthy employees and satisfied plan members through timely diagnosis, pro-active objective treatment recommendations, and most importantly, evidentiary opinion on return to work.</span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Direct IME</strong>&nbsp;is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, or any other status protected under provincial or federal laws.</span></span></p>\n",
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