System Analyst II- NOC

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    "departmentLabel": "Master Infrastructure & Site Services IDIQ",
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    "datePosted": "2026-06-10",
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Position Overview</span></p>\n<p><span style=\"color: rgb(0, 0, 0)\">As part of the OSC Technical Solutions Infrastructure organization, this position will be responsible for the technical support of the Hanford Accreditation Boundary referred to as the Hanford Local Area Network (HLAN) Information System, Industrial Control Systems (ICS) and other enclaves. Services include but are not limited to core network infrastructure (i.e., routers, switches, firewalls etc.), authentication services, servers, storage, Internet, Virtual Desktop Infrastructure (VDI), and other HLAN resources, infrastructure, and facilities for faults, service interruptions, and performance degradation.</span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Major Activities (Typical Duties/Responsibilities)</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Analysis of application and systems that have been designated as critical Essential Support activities necessary to maintaining the Hanford Mission Essential Function – “Maintain the safeguards and security of special nuclear/radiological materials (material, weapons and devices) at DOE sites and facilities”.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Critical evaluation and configuration management of commercial, alternative, and Uninterrupted Power Supply (UPS) alerts using Network Management applications. Including, but not limited to environmental monitoring of Data Centers, telecom nodes and other critical infrastructure.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Analyze and troubleshoot network, servers, and application issues to resolve and meet Service Level Agreements (SLA) by maintaining high availability of critical infrastructure.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Infrastructure analysis and proactive management of networks, platforms, and critical application to meet Service Level Agreements (SLA) to ensure high uptime availability of systems.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Responsible for tracking, communicating, documenting, and posting accurate Network incidents and outage information when failures are detected and post updates as new information becomes available.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Analysis, documenting, testing, and triaging Network and Server incidents. Working closely with other Subject Matter Experts (SME) and communicating outage details with Senior Management Team.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Identify IT Infrastructure systems problems, conduct diagnosis and document resolution details.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Perform Production Control job batch processing duties using Control-M Application, identify system failures, test, modify, and or design jobs to resolve issues.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Respond to scheduled and urgent unscheduled production impacting incidents and work closely with other technical teams such as Network Engineers, Cyber Security, Software Engineers, Safety Resources, after-hours emergency support groups and customers.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Provide Cyber Security incident handling support.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Evaluate new solutions through research and collaboration and determine course of action for new technical initiatives.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Responsible for incident escalation and coordination of resources to resolve issues in a timely manner to meet Service Level Agreement metrics.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Support Disaster Recovery/Continuity of Operations (DR/COOP) exercises, testing and live incidents per procedures and policies.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Maintain security and integrity controls.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Prepare written technical documentation, training material, standards, and reports</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Evaluate and recommend procurements of Windows or Appliance based hardware and software</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Perform other duties as appropriate and assigned.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Knowledge/Skills/Abilities</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Demonstrated ability to manage multiple tasks simultaneously and effectively prioritize and execute tasks in a high-pressure environment.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Possess the ability to resolve complex issues using third party diagnostic and monitoring tools, logs, graphs, and performance data to maintain the health and availability of the environment</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Must be able to communicate technical information and product plans to all levels of staff and management</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Good interpersonal skills: ability to work effectively and cooperatively with all levels of management and staff, affiliated-company employees as well as outside business associates; exhibits a professional manner in dealing with others.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Superior organizational, follow-up, and detail-oriented skills.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Strong ability to analyze documents and categorize appropriately.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ability to maintain accurate records.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Work independently, as well as on a team and with minimal supervision.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Make decisions, solve problems, and exercise excellent judgment.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Work well under pressure and independently prioritize workload, while working on multiple projects.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ability to research, organize and analyze technical information with particular attention to accuracy and detail.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Excellent written and verbal communication skills; including thorough knowledge of proper grammar, advanced vocabulary, spelling, editing and proofreading skills.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Proficient using Microsoft Office products, such as Word, Excel and PowerPoint, and industry-standard computer software and databases.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">High degree of sensitivity regarding confidential information.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Investigate and analyze problems to identify root causes and ensure timely resolution, escalating as necessary depending on criticality.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0)\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Physical Abilities</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Sufficient fine motor skills for the use of computers, calculators with an ability to withstand repetitive keyboarding for extended periods of time.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Visual and communications abilities are adequate to perform the essential functions of the job.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ability to kneel, bend and twist at the waist on an occasional basis.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ability to reach below shoulder height with regular frequency (desk position) and at or above shoulder height on occasion.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ability to push, pull, carry and lift objects weighing up to 10 pounds on a regular basis, and greater weights on an occasional basis.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ability to travel by vehicle or aircraft, and ability to safely operate a motor vehicle.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Minimum Requirements</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">BA/BS degree in Information Technology or equivalent combination of education and 2 years of relative work experience.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ability to pass a background and drug screening.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Must have identification compliant with the Real ID Act at time of hire.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Must be able to obtain Department of Energy access badge.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ability to work shift work in a 24/7/365 environment. Includes day, swing, and graveyard shifts and rotations.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\"> <span style=\"font-weight: bold\">Preferred Qualifications</span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Strong understanding of Network, Application, or Server Monitoring Tools</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Experience working with incident or ticketing system</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">IT Certifications</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0)\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\"><span style=\"font-weight: bold\">Pay Range:</span><span> $63,601.00 - $117,900.00</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-weight: bold\">Benefits: </span>OSC Technical Solutions offers excellent benefits for eligible employees. Benefits include paid holidays, paid time off, 401k with employer match, dental, vision, health insurance plans through the Federal Employee Health Benefits (FEHB) program, as well as life and disability benefits. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">OSC Technical Solutions does not discriminate, and the company provides equal employment opportunity for all employees and applicants without regard to race, religion, color, sex, gender, sexual orientation, national origin, citizenship status, age, marital status, pregnancy or parenthood, handicap or disability, genetics, veteran status or any other legally protected characteristic. OSC Technical Solutions adheres to all federal, state and local laws regarding equal employment opportunity and will not discriminate against you in violation of these laws. OSC Technical Solutions reserves the right to apply CIRI Shareholder preference to qualified Shareholders in employment and advancement opportunities.  </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">OSC Technical Solutions participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Reasonable Accommodation:</span></p>\n<p><span style=\"color: rgb(0, 0, 0)\">OSC Technical Solutions will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with OSC Global, LLC or any of its subsidiaries, please email <a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a>.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Important Employment Notice: Federal Contract &amp; RCW 49.44.240:</span></p>\n<p><span style=\"color: rgb(0, 0, 0)\">Due to our status as a federal contractor operating within the State of Washington, all applicants and employees must adhere to federal law, which classifies cannabis as a Schedule I controlled substance.</span></p>\n<p><span style=\"color: rgb(0, 0, 0)\">While Washington State’s RCW 49.44.240 (which generally prohibits employers from discriminating against an applicant based on their lawful use of cannabis off-site and during working hours) is state law, it does not supersede federal requirements.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em>Zero-Tolerance Policy and Disqualification</em></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Prohibition: The use, possession, or distribution of cannabis is strictly prohibited for all employees, regardless of state law.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Testing: Applicants will be subject to pre-employment drug screening that includes testing for cannabis.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Disqualification: A positive test result for cannabis will result in immediate disqualification from consideration for employment, as mandated by our federal contract obligations.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">All applicants must be able to comply with all federal regulations, including those concerning controlled substances, as a condition of employment.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">In compliance with Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Hanford Field Office (HFO) direction, employees issued initial badges on or after September 1st, 2025, are required to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a federal background check investigation. This investigation encompasses multiple areas of eligibility and includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.</span></p>",
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