Service Desk Representative

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    "jobTitle": "Service Desk Representative",
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    "description": "<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><strong>Location: The Club For Fitness - McKinleyville, CA</strong></span></span></p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><strong>Pay Transparency: $17.00 - $19.00 per hour;&nbsp;</strong></span>Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.</span>&nbsp;</p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><strong>Role and Responsibilities</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">The Service Desk Representative is a high profile customer service position delivering beyond our member&#39;s expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members&#39; needs of goods and services while in the club facilities. The Service Desk Representative acts as the club&#39;s first line of communication with members and creates a friendly and welcoming environment.</span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><strong>Specific Responsibilities</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><strong>Essential Functions</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Greet members/guests enthusiastically and efficiently handle the check-in process</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Answer telephone and field calls</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Schedule services appointments and take reservations either in person or by phone</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Assist members with purchases of retail goods and club services</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Present membership information to prospective members, as well as refer them to Member Sales Department</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Be knowledgeable about all programs and activities offered throughout the center</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Promote club services and activities</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Assist with keeping the club well stocked and clean</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Inventory of food items as well as locker and laundry service</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Maintain communication log and lost &amp; found ledger</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Handle member injury and illness incident reporting</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Administer emergency care to members and guests in need of assistance</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Work as a TEAM with all other departments</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Other duties and responsibilities as assigned by supervisor</span></span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><strong>Other Functions</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Promote club services and activities</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Assist with keeping the club well stocked and clean</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Attend Active Wellness site meetings and trainings</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Handle injury and illness and security incident reporting</span></span></li>\n</ul>\n",
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Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.&nbsp;\\n\\nRole and Responsibilities\\n\\nThe Service Desk Representative is a high profile customer service position delivering beyond our member&#39;s expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members&#39; needs of goods and services while in the club facilities. The Service Desk Representative acts as the club&#39;s first line of communication with members and creates a friendly and welcoming environment.\\n\\nSpecific Responsibilities\\n\\nEssential Functions\\n\\n\\n\\tGreet members/guests enthusiastically and efficiently handle the check-in process\\n\\tAnswer telephone and field calls\\n\\tSchedule services appointments and take reservations either in person or by phone\\n\\tAssist members with purchases of retail goods and club services\\n\\tPresent membership information to prospective members, as well as refer them to Member Sales Department\\n\\tBe knowledgeable about all programs and activities offered throughout the center\\n\\tPromote club services and activities\\n\\tAssist with keeping the club well stocked and clean\\n\\tInventory of food items as well as locker and laundry service\\n\\tMaintain communication log and lost &amp; found ledger\\n\\tHandle member injury and illness incident reporting\\n\\tAdminister emergency care to members and guests in need of assistance\\n\\tWork as a TEAM with all other departments\\n\\tOther duties and responsibilities as assigned by supervisor\\n\\n\\nOther Functions\\n\\n\\n\\tPromote club services and activities\\n\\tAssist with keeping the club well stocked and clean\\n\\tAttend Active Wellness site meetings and trainings\\n\\tHandle injury and illness and security incident reporting\\n\\nQualificationsQualifications and Education Requirements\\n\\n\\n\\tPrevious health club personal training experience is a plus.\\n\\tPrevious experience with Member Management Systems is a plus.\\n\\tBasic accounting skills, customer service skills, results oriented, basic computer skills, ability to multitask, and commitment to the fitness industry\\n\\tMinimum GED/High School Diploma or equivalent\\n\\tMust be detail oriented, organized and highly responsive with a commitment to customer service\\n\\tStrong verbal communication skills\\n\\tBasic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry\\n\\tAED/CPR/First Aid Certified\\n\\tProof of citizenship or legal status\\n\\n\\nPhysical and Working Conditions\\n\\n\\n\\tAbility to take the responsibility for the health and safety of others\\n\\tAbility to stand for several hours in a same shift; ability to lift 25 lbs\\n\\tFitness club environment\\n\\tMust follow OSHA and Active Wellness safety standards\\n\\n\\nBenefits\\n\\n\\n\\tHealth, Dental and Vision Insurance (Full Time)\\n\\tHealth Flexible Spending Account (Full Time)\\n\\tPaid Time Off (Full Time)\\n\\tParking &amp; Transit Flexible Spending Accounts\\n\\t401(k) (Eligible after 1 year of service + 1000 work hours)\\n\\tLegal Support Plan\\n\\tEmployee Assistance Program &amp; Mental Health Support Service\\n\\tComplimentary Club Membership and Discounts on Active Products (where applicable)\\n\\n\\n&nbsp;\\n\\nThis job description is intended to describe the general requirements for the position. 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    "qualifications": "<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><strong>Qualifications and Education Requirements</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Previous health club personal training experience is a plus.</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Previous experience with Member Management Systems is a plus.</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multitask, and commitment to the fitness industry</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Minimum GED/High School Diploma or equivalent</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Must be detail oriented, organized and highly responsive with a commitment to customer service</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Strong verbal communication skills</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">AED/CPR/First Aid Certified</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Proof of citizenship or legal status</span></span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><strong>Physical and Working Conditions</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Ability to take the responsibility for the health and safety of others</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Ability to stand for several hours in a same shift; ability to lift 25 lbs</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Fitness club environment</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Must follow OSHA and Active Wellness safety standards</span></span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><strong>Benefits</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Health, Dental and Vision Insurance (Full Time)</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Health Flexible Spending Account (Full Time)</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Paid Time Off (Full Time)</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Parking &amp; Transit Flexible Spending Accounts</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">401(k) (Eligible after 1 year of service + 1000 work hours)</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Legal Support Plan</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Employee Assistance Program &amp; Mental Health Support Service</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Complimentary Club Membership and Discounts on Active Products (where applicable)</span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.</span></span></p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\">Active Wellness LLC is an equal opportunity employer.</span></span></span></p>\n",
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