Senior NICE CXOne Engineer

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          "text": "<p>We are seeking a Senior NICE CXOne Engineer with strong expertise in contact center technologies and IVR development. This role requires working closely with clients and internal teams to design, implement, and enhance contact center solutions using the NICE CXOne platform. The ideal candidate will play a key role in designing IVR systems, integrating backend services, and ensuring reliable deployment of enhancements across multiple agencies.<br>\n<br>\n<strong>Responsibilities:</strong></p><ul><li>Serve confidently in a client-facing role, managing multiple stakeholders effectively.</li><li>Coordinate and execute release planning, development, testing, and deployment of IVR enhancements across multiple agencies.</li><li>Design and build call flows, chat solutions, and backend system integrations using APIs.</li><li>Provide Subject Matter Expertise (SME) for NICE BU, contributing to solution design and optimizing network solutions.</li><li>Design and implement skills-based routing for voice, chat, email, and SMS contact center technology.</li><li>Collaborate with the architecture team to design, develop, and integrate APIs.</li><li>Translate business requirements into technical requirements, preparing design documents for application development.</li><li>Provide troubleshooting support and technical assistance for scripting and system issues.</li><li>Work with cloud-based SaaS/PaaS/IaaS providers and virtualized systems, including application servers, databases, and network infrastructure.</li><li>Coordinate issue resolution and communication with technical teams in case of problems.</li><li>Review support tickets with agency leadership and oversee the resolution of support questions related to agency tickets.</li><li>Act as an SME, guiding team members in designing and achieving requested IVR enhancements.</li></ul>",
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