HEART Practitioner

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    "description": "<p><strong>Organization Description</strong>:<br />\nUrban Alchemy hires individuals who were once incarcerated and trains them to transform people and places<br />\nthrough love and respect. We provide services that heal communities challenged by the intersection of extreme<br />\npoverty, mental illness, addiction, and homelessness. When individuals are suffering in our public spaces, Urban<br />\nAlchemy offers solutions. When a neighborhood, street, or intersection earns a reputation as a place to avoid, we<br />\nturn it around. Urban Alchemy staff, known as Practitioners, create a peaceful and supportive presence, helping<br />\nour communities rebuild a sense of pride one person at a time. Urban Alchemy is a nonprofit organization<br />\nfounded in 2018. We quickly grew from a small program in San Francisco to a thriving social enterprise with over<br />\n1,300 staff. We currently have operations in California, Oregon, and Texas and continue to expand nationally.<br />\nOver 95% of Urban Alchemy employees, including leadership, experienced incarceration and/or<br />\nhomelessness.&nbsp;For more information visit our&nbsp;website.</p>\n\n<p><br />\n<strong>Position Summary:</strong><br />\nThe HEART Practitioner will respond to non-emergency 911 calls involving unhoused individuals to be a proactive<br />\non-the-ground presence. The HEART Practitioner must establish positive relationships with individuals in<br />\nunhoused communities and encampments in the target areas. These relationships are critical to leverage effective<br />\ncommunication and de-escalation when responding to emergency calls. The HEART Practitioner must possess<br />\nhighly attenuated emotional intelligence to accurately assess individuals they are responding to, understand and<br />\nregulate their own emotions and triggers, and quickly develop a strategy to respond to the crisis in a calm and<br />\nwarm manner that de-escalates the situation and results in satisfactory resolution of the presenting issue. The<br />\nHEART Practitioner is expected to work collaboratively with members of their team to implement evidence-based<br />\nstrategies that contribute to the well-being and successful resolution of unhoused individuals experiencing<br />\ndistress.</p>\n\n<p><br />\n<strong>Position Duties and Responsibilities</strong>:<br />\n<em>Position Specific</em>:</p>\n\n<ul>\n\t<li>&nbsp;Work collaboratively as part of a co-responder model team to address non-violent, behavioral health crisis</li>\n\t<li>calls triaged by the city&rsquo;s 911 system</li>\n\t<li>Provide culturally responsive, trauma-informed, gender-responsive, harm reduction, and person-centered</li>\n\t<li>mental health and substance use crisis assessment, intervention, de-escalation, and appropriate follow up</li>\n\t<li>as part of the HEART team, specifically for individuals experiencing non-violent, behavioral health crisis</li>\n\t<li>&nbsp;Engage with individuals in distress to assess the cause of their distress, determine strategies that will be</li>\n\t<li>useful in decreasing distress, support individuals to resolve any identified issues, de-escalate potential or</li>\n\t<li>existing conflicts and/or heightened emotions, and support individuals to connect to supportive services,</li>\n\t<li>as appropriate</li>\n\t<li>Work collaboratively with other team members and person in crisis to quickly assess the needs of the</li>\n\t<li>person experiencing mental health crisis; and create a response plan</li>\n\t<li>Show competency in use of Narcan for opioid overdose reversal</li>\n\t<li>&nbsp;Practice self-awareness and cultural humility as member of diverse team; be conscientious and sensitive</li>\n\t<li>to power and other interpersonal dynamics with other team members</li>\n\t<li>&nbsp;Ability to engage and connect with individuals in crisis, a strong ability to remain calm and attentive</li>\n\t<li>during crises, as well as to work through several separate crises during a single shift</li>\n\t<li>&nbsp;Demonstrate a high level of resilience and self-care as part of maintaining wellness in a high crisis and first</li>\n\t<li>responder position</li>\n\t<li>Know and adhere to Urban Alchemy&rsquo;s critical incident policies, including reporting requirements</li>\n\t<li>General:</li>\n\t<li>&nbsp;Will treat all Urban Alchemy guests, staff and stakeholders with compassion and respect</li>\n\t<li>&nbsp;Use emotional intelligence to effectively engage and connect with others</li>\n\t<li>&nbsp;Adhere to established procedures to provide a safe working environment including complying with OSHA,</li>\n\t<li>state, and local regulations as well as Urban Alchemy&rsquo;s policies</li>\n\t<li>&nbsp;Attend orientation and any additional training required by Urban Alchemy or our funders</li>\n\t<li>&nbsp;Must wear an Urban Alchemy uniform and ID badge</li>\n\t<li>Must carry all required safety and communications equipment</li>\n\t<li>Follow all Urban Alchemy&rsquo;s policies and procedures, including all safety guidelines</li>\n\t<li>Perform other duties as assigned by the direct supervisor</li>\n\t<li>Position Requirements:</li>\n\t<li>Position Specific:</li>\n\t<li>&nbsp;Has good communication and people management skills</li>\n\t<li>&nbsp;Has ability to follow instructions in a manner that demonstrates that the instructions are understood</li>\n\t<li>&nbsp;Has ability and desire to come to work on time and be in proper uniform at all times</li>\n\t<li>&nbsp;Has ability to learn how to do timekeeping using Paycom</li>\n\t<li>&nbsp;Enjoys being a team player</li>\n\t<li>&nbsp;Has genuine and demonstrated interest in Urban Alchemy&rsquo;s mission, values, and model</li>\n</ul>\n\n<p><em>General:</em></p>\n\n<ul>\n\t<li><em><em>&nbsp;</em></em>Must be able to work compassionately and respectfully with people from all backgrounds</li>\n\t<li>Must be prepared to deal with challenging circumstances related to serving people struggling with</li>\n\t<li>poverty, mental health, addiction, and/or homelessness</li>\n\t<li>&nbsp;Must be able to obtain and maintain background clearance based on Urban Alchemy&rsquo;s policies</li>\n\t<li>&nbsp;This position requires the ability to use a smart phone or tablet to enter data</li>\n\t<li>&nbsp;Lived experience with incarceration and/or homelessness strongly preferred</li>\n\t<li>&nbsp;Driver&rsquo;s license and a good driving record preferred</li>\n</ul>\n\n<p><em>Physical Requirements:</em></p>\n\n<ul>\n\t<li>&nbsp;Expected to work in all weather conditions</li>\n\t<li>&nbsp;Must be able to and be willing to travel in vehicles with others between crises</li>\n\t<li>&nbsp;Ability to lift and carry 5 to 25 lbs</li>\n\t<li>&nbsp;Walking: 7+ hours</li>\n\t<li>&nbsp;Standing: 7+ hours</li>\n\t<li>&nbsp;Sitting: 0 hours</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><strong>Statement of Non-discrimination</strong>:<br />\nUrban Alchemy shares a special bond with society&rsquo;s most vulnerable because we see ourselves in their struggle.<br />\nWhen doing our work, we recognize the humanity in those who are struggling and treat them how we once&nbsp; wished others had treated us. People who have been incarcerated, experienced homelessness and/or come from<br />\nmarginalized communities are strongly encouraged to apply because we believe they have unique skills and<br />\nabilities to engage with people who are struggling. Urban Alchemy provides equal employment opportunities to<br />\nall employees and applicants for employment without regard to race, color, religion, age, sex, national origin,<br />\ndisability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other<br />\ncharacteristic protected by federal, state, or local laws. Urban Alchemy prohibits discrimination and harassment of<br />\nany type.</p>\n\n<p>Pay: $18/hour + health insurance, paid time off, and other benefits</p>\n\n<p>&nbsp;</p>\n\n<p><strong>How to Apply:</strong><br />\nIf you have questions, please email [email protected] and indicate the position you are interested in. You can<br />\napply for this position by visiting https://www.paycomonline.net.</p>\n",
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