Director of Customer Experience

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    "city": "Alpharetta",
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  "list_job": {
    "id": "74",
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      "state": null
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    "atsLocation": {
      "city": "Alpharetta",
      "state": "Georgia",
      "country": "United States",
      "province": null
    },
    "departmentId": "18602",
    "locationType": "1",
    "jobOpeningName": "Director of Customer Experience",
    "departmentLabel": "Sales - Business Development",
    "employmentStatusLabel": "Full-Time"
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    "location": {
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    "datePosted": "2026-05-15",
    "atsLocation": {
      "city": "Alpharetta",
      "state": "Georgia",
      "country": "United States",
      "countryId": "1"
    },
    "description": "<p><span><span>Client Command is the automotive leader in turning Active Shoppers</span></span><span><span>®</span></span><span><span><span> </span>into real customers. Using the Active Shopper Network</span></span><span><span>®</span></span><span><span>, we<span> </span></span><span>monitor</span><span><span> </span>the entire internet to pinpoint Active Shoppers</span></span><span><span>®</span></span><span><span><span> </span>for dealerships and vendor partners. Our data can power Audiences, Data Enrichment, Market Analytics, and so much more</span><span>!  </span></span></p>\n<p><span> </span></p>\n<p><span> </span></p>\n<p><span><span>Client Command has an exciting opportunity for </span><span>Director</span><span> of</span><span> C</span><span>ustomer Experience. </span><span>We are </span><span>seeking</span><span> a dynamic and experienced </span><span>leader of</span><span> </span><span>Customer Experience</span><span>, who will </span><span>be responsible for</span><span> the </span><span>voice of the customer/client partnered with the retention of clients, their</span><span> performance, strategic growth</span><span> as a member of the revenue division</span><span>, and </span><span>voice into the </span><span>execution of Client Command. This person </span><span>reports to the CRO and partners</span><span> closely with </span><span>the</span><span> senior leadership team and department leaders</span><span> in supporting the customer voice in processes, </span><span>both client and staff </span><span>tools, software, client &amp; employee </span><span>training, </span><span>and analytics surrounding the CX experience for our clients.</span></span></p>\n<p><span><br></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span>Duties/Responsibilities:</span><span> </span></span></p>\n<ul>\n<li><span><span>Lead a staff of Subject Matter </span><span>E</span><span>xper</span><span>ts </span><span>in </span><span>client experience</span><span> execution, operational and client tool support and </span><span>project management</span><span> as Client Command continues to grow and innovate its product offerings</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Foster collaboration and education across a cross-functional group of </span><span>operations</span><span> leaders</span><span>,</span><span> account </span><span>owners</span><span> and</span><span> </span><span>revenue generators, supporting the customer voice in executional delivery</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Participate in</span><span> key customer relationships and </span><span>participate</span><span> in closing strategic opportunities</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Obtain and lead the customer experience</span><span> &amp; </span><span>voice across all client verticals, direct, reseller, ad agencies, vendor partners, strategic </span><span>partners</span><span> and </span><span>Automotive OEM clients</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Collaborate with cross-functional teams to </span><span>support achievement of client retention targets</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Consistently deliver quality</span><span> focused</span><span> results, turning strategic vision into action with a focus on</span><span> operational</span><span> efficiency </span><span>both internally</span><span> and client side</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Foster a results-driven culture, promoting professional growth and development within the team</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Collaborate with internal and external stakeholders to develop and promote new product offerings</span><span> in support of customer needs and market competitiveness</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensure client satisfaction by </span><span>partnering with functional leaders in delivering</span><span> exceptional service and support, addressing escalations and issues promptly and effectively</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Oversee the integration and </span><span>utilization</span><span> of data and technology to enhance </span><span>internal and dealer tools</span><span>, </span><span>deliver performance and track results</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensure compliance with industry standards and regulations, </span><span>maintaining</span><span> the highest levels of transparency, trust and integrity with clients and partners</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Requirements:</span><span> </span></span></p>\n<ul>\n<li><span><span>5+ years of team management experience</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience in customer service</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proven </span><span>track record</span><span> leading</span><span>,</span><span> </span><span>growing</span><span> </span><span>and </span><span>foster</span><span>ing</span><span> customer voice in product and operational execution</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Excellent analytical, problem-solving, and decision-making skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Exceptional leadership and management skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Effective communication and negotiation skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Demonstrate a detail-oriented focus</span><span> with the</span><span> ab</span><span>ility</span><span> to work effectively in a collaborative team environment, and independently as </span><span>required</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong leadership skills with the ability to motivate and inspire a high-performance team</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proficient</span><span> in analyzing sales data to drive decision-making processes </span></span><span> </span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Remote </span></p>\n<ul>\n<li><span><span>We offer a hybrid/remote work environment. Must be able to work E</span><span>D</span><span>T hours.</span></span><span> **Not open to CA or NY residents at this time.</span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Benefits</span></span></span><span> </span></p>\n<ul>\n<li><span><span>100% company-sponsored health insurance starting on your first day of employment</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>401k</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Paid Time Off (starting at </span><span>15 days</span><span> per year)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Volunteer Time Off (one paid day off per year to volunteer)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>10 paid holidays</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>About us</span></span></span><span> </span></p>\n<ul>\n<li><span><span>9x winner of Inc. 5000’s “America’s Fastest-Growing Privately Held Companies in the U.S.”</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>As a </span><span>5</span><span>x “Best Places to Work” award recipient, we seek driven candidates who want to be part of a top-notch, unique corporate </span><span>culture</span><span> and a winning team</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Our core values: Integrity, Results, Service, Determination, Teamwork, Work-Life Balance, Creativity, Professional Growth, Innovation/Progress and Professionalism</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Learn more at </span></span><a href=\"https://word-edit.officeapps.live.com/we/www.ClientCommand.com\" target=\"_blank\" rel=\"noopener noreferrer\"><span><span>www.ClientCommand.com</span></span></a><span> </span></li>\n</ul>",
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    "jobOpeningName": "Director of Customer Experience",
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    "jobOpeningStatus": "Open",
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    "jobOpeningShareUrl": "https://clientcommand.bamboohr.com/careers/74",
    "employmentStatusLabel": "Full-Time"
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