Estate Host

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    "ExternalDescriptionStr": "<p>&nbsp;</p><p><span><strong>About Us</strong></span></p><p><span>Treasury Wine Estates (TWE) is one of the world’s largest wine companies, and we are proud of our portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe.&nbsp;At TWE, we are led everyday by our purpose, </span><i><span>Boldly Cultivating.</span></i><span> We are boldly cultivating value through our brands, wine, people &amp; environment for enriched and joyful communities.</span></p><p><span>At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world’s most desirable luxury wine company – known for the experiences we create for our consumers, customers, partners, suppliers and our people.&nbsp; Learn more about our&nbsp;</span><a href=\"https://youtu.be/-W7SR-zknJk\"><span>people promise</span></a><span> and our renowned&nbsp;</span><a href=\"https://www.tweglobal.com/brands\"><span>portfolio of global brands.</span></a><span> &nbsp;</span></p><p><span><strong>About the Role</strong></span></p><p><span>The Estate Host works in unison with all departments, providing exceptional customer service while offering a welcoming and memorable experience for business clients and guests. This role is responsible for helping communicate the uniqueness of the winery through a consistent and impactful brand message.</span></p><p><span><strong>Key Responsibilities</strong></span></p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><p style=\"line-height: 115%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"border: 1pt windowtext; padding: 0in;\">Serve as an ambassador of the company by delivering exceptional customer service.</span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"border: 1pt windowtext; padding: 0in;\">Coordinate, confirm, and manage guest reservations via phone, email, and CellarPass.&nbsp;</span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"border: 1pt windowtext; padding: 0in;\">&nbsp;Schedule and choreograph appointments to ensure optimal guest flow within tasting room space constraints.&nbsp;</span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"border: 1pt windowtext; padding: 0in;\">Welcome, greet, and direct guests, providing facility information and general assistance in person and by phone.&nbsp;</span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"border: 1pt windowtext; padding: 0in;\">Manage reservations, seating, and table assignments to maximize traffic, maintaining awareness of table availability, guest location, and business flow.</span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"border: 1pt windowtext; padding: 0in;\">Assign tables to wine educators within designated sections and communicate guest details.&nbsp;</span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"border: 1pt windowtext; padding: 0in;\">Capture and maintain accurate guest data at reservation, confirmation, and arrival, ensuring reservation software accuracy.</span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"border: 1pt windowtext; padding: 0in;\">Prepare daily tasting room tasting and event schedules and support internal and external communication through reservation phone and email lines.&nbsp;</span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"border: 1pt windowtext; padding: 0in;\">Ensure tables are properly located and set daily for anticipated reservations and keep merchandise neat and stocked.</span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"border: 1pt windowtext; padding: 0in;\">Communicate tasting room traffic levels and VIP guest information.</span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"border: 1pt windowtext; padding: 0in;\">Build and retain ambassadors through guest engagement, follow-up, and accurate, enthusiastic descriptions of tasting room options.</span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"border: 1pt windowtext; padding: 0in;\">Support tasting room operations and onsite events.</span></p></li></ul><p><span><strong>About you</strong></span></p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><span style=\"color: black;\">Excellent customer service skills&nbsp;</span></li><li><span style=\"color: black;\">Professional personal presentation&nbsp;</span></li><li><span style=\"color: black;\">Strong verbal and written communication skills with polished, professional English&nbsp;</span></li><li><span style=\"color: black;\">Ability to multitask, remain detail-oriented, adapt to change, and work effectively under pressure&nbsp;</span></li><li><span style=\"color: black;\">Punctual, reliable, and flexible&nbsp;</span></li><li><span style=\"color: black;\">Knowledge of Paso Robles wineries, restaurants, and hotels is a plus&nbsp;</span></li><li><span style=\"color: black;\">Ability to speak Spanish is a plus&nbsp;</span></li><li><span style=\"color: black;\">Valid California Food Handler’s Certification&nbsp;</span></li><li><span style=\"color: black;\">Must be at least 21 years of age</span></li></ul><p><span><strong>Why you'll love it here</strong></span></p><p style=\"background-color: white; margin-bottom: 0in;\"><span style=\"color: rgb(36, 36, 36);\">Our culture is built on bringing our whole selves, being courageous and delivering together – it’s our DNA and the heart of who we are at TWE.<span>&nbsp; </span>We prioritize your growth with access to global career opportunities and structured programs designed to support your health, wellbeing, and career development. Learn more about our benefits and culture&nbsp;</span><a href=\"https://www.tweglobal.com/life-at-twe/benefits\"><span style=\"color: rgb(70, 120, 134);\">here</span></a><span style=\"color: rgb(36, 36, 36);\">.</span></p><p style=\"background-color: white; margin-bottom: 0in;\">&nbsp;</p><p style=\"background-color: white; margin-bottom: 0in;\"><span style=\"color: rgb(36, 36, 36);\"><strong>Benefits depend on your work category and may include</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"background-color: white; margin-bottom: 0in;\"><span style=\"color: black;\"><strong>Paid Time Off:&nbsp;</strong>Competitive vacation, sick leave, and 12 paid holidays. Plus, a “TWE4ME Day” – a day to spend however you choose!</span></p></li><li><p style=\"background-color: white; margin-bottom: 0in;\"><span style=\"color: black;\"><strong>Paid Parental &amp; Caregiver Leave:&nbsp;</strong>Generous time off for life’s big moments.</span></p></li><li><p style=\"background-color: white; margin-bottom: 0in;\"><span style=\"color: black;\"><strong>Volunteer Days:</strong>&nbsp;Get paid to give back—2 full days each year!</span></p></li><li><p style=\"background-color: white; margin-bottom: 0in;\"><span style=\"color: black;\"><strong>Flexible Work Options:&nbsp;</strong>Find your flex—hybrid and custom schedules available for certain roles.</span></p></li><li><p style=\"background-color: white; margin-bottom: 0in;\"><span style=\"color: black;\"><strong>Wellbeing First:&nbsp;</strong>Medical, dental, vision, free mental health support, and an award-winning wellness program.</span></p></li><li><p style=\"background-color: white; margin-bottom: 0in;\"><span style=\"color: black;\"><strong>401(k) with&nbsp;Company Match:&nbsp;</strong>100% vested from day one. Regular Full and Part-Time employees are eligible after 60 days of employment.</span></p></li><li><p style=\"background-color: white; margin-bottom: 0in;\"><span style=\"color: black;\"><strong>Paid Time Off:</strong>&nbsp;Competitive vacation, sick leave, and 12 paid holidays.</span></p></li><li><p style=\"background-color: white; margin-bottom: 0in;\"><span style=\"color: black;\"><strong>Wine Perks &amp; Discounts:&nbsp;</strong>Enjoy exclusive employee pricing on the world’s best wines, plus receive a generous product allowance.</span></p></li><li><p style=\"background-color: white; margin-bottom: 0in;\"><span style=\"color: black;\"><strong>Recognition &amp; Rewards:&nbsp;</strong>Celebrate wins and earn fun rewards.</span></p></li></ul><p style=\"background-color: white; margin-bottom: 0in;\">&nbsp;</p><p style=\"background-color: white; margin-bottom: 0in;\">&nbsp;</p><p><span><strong>It takes all varietals</strong></span></p><p style=\"line-height: 125%; margin-bottom: 0in;\"><span>Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other legally protected characteristic. If you require assistance or accommodation during the application process, please contact&nbsp;</span><a href=\"mailto:[email protected]\"><span>[email protected]</span></a><span>, quoting the job title and reference number.</span></p><p>&nbsp;</p><p><span><strong>Apply Today</strong></span></p><p><span style=\"color: rgb(36, 36, 36);\">The anticipated base salary range for this position is $17 per hour. Actual compensation will be determined based on several factors, including but not limited to relevant experience, skills, qualifications, education, geographic location, internal equity, and market considerations. This position may also be eligible for incentive compensation, bonuses, commissions, and/or a comprehensive benefits package, as applicable. The salary range listed reflects the expected hiring range for this position at the time of posting. Treasury reserves the right to modify compensation ranges and benefits at any time, subject to applicable law.</span></p><p><span style=\"color: rgb(36, 36, 36);\"><strong>For Tasting Room Roles:</strong></span></p><p><span>The compensation ranges and eligibility for additional compensation components listed above reflect Treasury’s good faith estimate at the time of posting. Treasury reserves the right to modify compensation ranges, incentive plans, and benefits at any time, subject to applicable law.</span></p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p>",
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