Front Office Coordinator

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    "location": "Adelante Healthcare West Phoenix - Phoenix, AZ 85051",
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    "description": "<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">POSITION SUMMARY </span></strong></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">The Front Office Coordinator is an entry level leadership role, responsible for the facilitation of workflow while acting as the liaison between the front office staff and other clinical and non-clinical staff.  Provides mentoring and guidance to front office staff. The Front Office Coordinator will meet all the expectations outlined in the roles for Front Office Assistant and Senior Front Office Assistant.  The Front Office Coordinator will have maintained the highest level of professionalism and performance by receiving exceeds or greater on annual performance appraisals and remaining free of any active formal disciplinary process.  </span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">EXPECTATIONS</span></strong></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day.  Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. </span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">OUR CORE VALUES</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">I</span></strong><span style=\"font-family:'Futura Std Book', sans-serif;\">nclusion</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">N</span></strong><span style=\"font-family:'Futura Std Book', sans-serif;\">urture </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">S</span></strong><span style=\"font-family:'Futura Std Book', sans-serif;\">ervice</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">P</span></strong><span style=\"font-family:'Futura Std Book', sans-serif;\">urposeful </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">I</span></strong><span style=\"font-family:'Futura Std Book', sans-serif;\">ntegrity</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">R</span></strong><span style=\"font-family:'Futura Std Book', sans-serif;\">esilient</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">E</span></strong><span style=\"font-family:'Futura Std Book', sans-serif;\">ngaged</span></span></span></li>\n</ul>",
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The Front Office Coordinator will meet all the expectations outlined in the roles for Front Office Assistant and Senior Front Office Assistant.  The Front Office Coordinator will have maintained the highest level of professionalism and performance by receiving exceeds or greater on annual performance appraisals and remaining free of any active formal disciplinary process.  \\n\\n \\n\\nEXPECTATIONS\\n\\nEvery Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day.  Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. \\n\\n \\n\\nOUR CORE VALUES\\n\\n\\n\\tInclusion\\n\\tNurture \\n\\tService\\n\\tPurposeful \\n\\tIntegrity\\n\\tResilient\\n\\tEngaged\\nQualificationsESSENTIAL SKILLS AND EXPERIENCE:\\n\\n \\n\\n\\n\\tHigh school diploma or GED from an accredited institution \\n\\tCertification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)\\n\\tValid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations \\n\\tThree (3) or more years of front desk experience or demonstrated competency with the skills and abilities of this level\\n\\tAbility to multi-task and work effectively in a high-stress and fast-moving environment\\n\\tEffective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication\\n\\tProficient mathematical skills for use in a healthcare setting \\n\\tAbility to problem solve in situations both independently or with support from team and/or leadership\\n\\tAdvanced computer efficiency to include Windows, MS Office and Patient Management System (electronic medical record)\\n\\tMust have reliable transportation that can meet any operational reassignments of the organization during the workday.  If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements\\n\\n\\n \\n\\nPOSITION REPONSIBILITIES\\n\\n\\n\\tGreet all patients and offers assistance with questions, or directs them to appropriate person or location\\n\\tResponsible for answering the phone, greeting callers, establishing the reason for call and resolving issues or referring to appropriate person\\n\\tMaintain and distribute patient documentation in an organized manner\\n\\tAccurately enter all patient demographics and all other required information into practice management system\\n\\tObtain patient registration information and enter into computer system\\n\\n\\n\\n\\tIdentify financial status of patients regarding sliding fee scale, insurance or discounts.  Refers to eligibility as needed.  \\n\\tVerify third party payer coverage and billing information - 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Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.\\n\\n \\n\\nAdherence to Compliance and Code of Conduct\\n\\nAll employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.\\n\\n \\n\\n \\n\\nPHYSICAL DEMANDS AND WORK ENVIRONMENT\\n\\nThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\n\\n \\n\\nPhysical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\\n\\n \\n\\nWork environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.\\n\\n \\n\\n \\n\\n\\nIn any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities.  Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises.  In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.\\n\\n\\n \\n\\n \",\"responsibilities\":\"POSITION SUMMARY \\n\\nThe Front Office Coordinator is an entry level leadership role, responsible for the facilitation of workflow while acting as the liaison between the front office staff and other clinical and non-clinical staff.  Provides mentoring and guidance to front office staff. The Front Office Coordinator will meet all the expectations outlined in the roles for Front Office Assistant and Senior Front Office Assistant.  The Front Office Coordinator will have maintained the highest level of professionalism and performance by receiving exceeds or greater on annual performance appraisals and remaining free of any active formal disciplinary process.  \\n\\n \\n\\nEXPECTATIONS\\n\\nEvery Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day.  Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. \\n\\n \\n\\nOUR CORE VALUES\\n\\n\\n\\tInclusion\\n\\tNurture \\n\\tService\\n\\tPurposeful \\n\\tIntegrity\\n\\tResilient\\n\\tEngaged\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"ADELANTE HEALTHCARE INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=854C2EDC1AA31A2AB2F57045A6E1C956\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"9610 N Metro Parkway West\",\"addressLocality\":\"Phoenix\",\"addressRegion\":\"AZ\",\"postalCode\":85051,\"addressCountry\":\"USA\"}},\"qualifications\":\"ESSENTIAL SKILLS AND EXPERIENCE:\\n\\n \\n\\n\\n\\tHigh school diploma or GED from an accredited institution \\n\\tCertification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)\\n\\tValid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations \\n\\tThree (3) or more years of front desk experience or demonstrated competency with the skills and abilities of this level\\n\\tAbility to multi-task and work effectively in a high-stress and fast-moving environment\\n\\tEffective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication\\n\\tProficient mathematical skills for use in a healthcare setting \\n\\tAbility to problem solve in situations both independently or with support from team and/or leadership\\n\\tAdvanced computer efficiency to include Windows, MS Office and Patient Management System (electronic medical record)\\n\\tMust have reliable transportation that can meet any operational reassignments of the organization during the workday.  If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements\\n\\n\\n \\n\\nPOSITION REPONSIBILITIES\\n\\n\\n\\tGreet all patients and offers assistance with questions, or directs them to appropriate person or location\\n\\tResponsible for answering the phone, greeting callers, establishing the reason for call and resolving issues or referring to appropriate person\\n\\tMaintain and distribute patient documentation in an organized manner\\n\\tAccurately enter all patient demographics and all other required information into practice management system\\n\\tObtain patient registration information and enter into computer system\\n\\n\\n\\n\\tIdentify financial status of patients regarding sliding fee scale, insurance or discounts.  Refers to eligibility as needed.  \\n\\tVerify third party payer coverage and billing information - insurance, etc.\\n\\tAssist with the correction of billing information as needed\\n\\tPrepare financial batch daily for processing\\n\\tAccurate handling of cash drawer and daily receipts \\n\\tSchedules patient appointments for medical providers via the computerized EPM\\n\\tScan documents into electronic health record\\n\\tKnowledge of and participates in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection\\n\\tMaintain appropriate level of office supplies, medical forms at work station\\n\\tAll other duties as assigned (such as translation and travel to other locations)\\n\\tEvaluate problems, situations or issues presented and understands priority while assisting with resolution using critical thinking and problem-solving skills\\n\\tParticipate in training and mentoring of new hires \\n\\tWork on prior authorizations and referrals for patient required services\\n\\tMay prepare daily deposit of collections and bank deposit\\n\\tAssist with problem solving daily batch error resolutions \\n\\tCompetent or knowledgeable of multiple specialties and/or departments\\n\\tServe as subject matter expert for the Front Office Assistants and Senior Front Office Assistants\\n\\tProblem solves billing issues for peers and patients\\n\\tPrepare daily deposit of collections and performs bank deposit\\n\\tParticipate in regulatory reviews, audits and process improvement projects\\n\\tParticipate with interviewing, selection, training and performance appraisal of staff\\n\\tProvide staffing for coverage needs as assigned\\n\\tCoordinate workflow and staff schedules to ensure coverage\\n\\tFollow patient communication process to ensure all care orders are completed and care gaps closed\\n\\tParticipate in ordering of supplies and inventory management\\n\\tBe an active participant in work groups and committees as assigned\\n\\tProcess charge entry, unbilled and work-log reports\\n\\tAssure efficient, accurate collection and handling of transactions\\n\\tParticipate, monitor, and report audits, quality and compliance measures\\n\\tInitiate request for maintenance of equipment and facilities as needed\\n\\tEducate patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services.\\n\\n\\n \\n\\n \\n\\nNONESSENTIAL SKILLS AND EXPERIENCE:\\n\\n\\n\\tAbility to communicate in more than one language\\n\\tElectronic Health Record experience\\n\\tOne year of front desk or customer service experience\\n\\n\\n \\n\\nAdditional Duties and Responsibilities\\n\\n\\n\\tOther duties as assigned\\n\\tPerform duties cross functionally across all departments and with all medical providers\\n\\tTravel to other health centers to meet operational needs for provider and patient care coverage\\n\\n\\n \\n\\nPatient Centered Medical Home (PCMH) and Integrated Care Team (ICT)\\n\\nAll employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.\\n\\n \\n\\nAdherence to Compliance and Code of Conduct\\n\\nAll employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.\\n\\n \\n\\n \\n\\nPHYSICAL DEMANDS AND WORK ENVIRONMENT\\n\\nThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\n\\n \\n\\nPhysical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\\n\\n \\n\\nWork environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.\\n\\n \\n\\n \\n\\n\\nIn any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities.  Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises.  In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.\\n\\n\\n \\n\\n \",\"experienceRequirements\":\"ESSENTIAL SKILLS AND EXPERIENCE:\\n\\n \\n\\n\\n\\tHigh school diploma or GED from an accredited institution \\n\\tCertification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)\\n\\tValid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations \\n\\tThree (3) or more years of front desk experience or demonstrated competency with the skills and abilities of this level\\n\\tAbility to multi-task and work effectively in a high-stress and fast-moving environment\\n\\tEffective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication\\n\\tProficient mathematical skills for use in a healthcare setting \\n\\tAbility to problem solve in situations both independently or with support from team and/or leadership\\n\\tAdvanced computer efficiency to include Windows, MS Office and Patient Management System (electronic medical record)\\n\\tMust have reliable transportation that can meet any operational reassignments of the organization during the workday.  If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements\\n\\n\\n \\n\\nPOSITION REPONSIBILITIES\\n\\n\\n\\tGreet all patients and offers assistance with questions, or directs them to appropriate person or location\\n\\tResponsible for answering the phone, greeting callers, establishing the reason for call and resolving issues or referring to appropriate person\\n\\tMaintain and distribute patient documentation in an organized manner\\n\\tAccurately enter all patient demographics and all other required information into practice management system\\n\\tObtain patient registration information and enter into computer system\\n\\n\\n\\n\\tIdentify financial status of patients regarding sliding fee scale, insurance or discounts.  Refers to eligibility as needed.  \\n\\tVerify third party payer coverage and billing information - insurance, etc.\\n\\tAssist with the correction of billing information as needed\\n\\tPrepare financial batch daily for processing\\n\\tAccurate handling of cash drawer and daily receipts \\n\\tSchedules patient appointments for medical providers via the computerized EPM\\n\\tScan documents into electronic health record\\n\\tKnowledge of and participates in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection\\n\\tMaintain appropriate level of office supplies, medical forms at work station\\n\\tAll other duties as assigned (such as translation and travel to other locations)\\n\\tEvaluate problems, situations or issues presented and understands priority while assisting with resolution using critical thinking and problem-solving skills\\n\\tParticipate in training and mentoring of new hires \\n\\tWork on prior authorizations and referrals for patient required services\\n\\tMay prepare daily deposit of collections and bank deposit\\n\\tAssist with problem solving daily batch error resolutions \\n\\tCompetent or knowledgeable of multiple specialties and/or departments\\n\\tServe as subject matter expert for the Front Office Assistants and Senior Front Office Assistants\\n\\tProblem solves billing issues for peers and patients\\n\\tPrepare daily deposit of collections and performs bank deposit\\n\\tParticipate in regulatory reviews, audits and process improvement projects\\n\\tParticipate with interviewing, selection, training and performance appraisal of staff\\n\\tProvide staffing for coverage needs as assigned\\n\\tCoordinate workflow and staff schedules to ensure coverage\\n\\tFollow patient communication process to ensure all care orders are completed and care gaps closed\\n\\tParticipate in ordering of supplies and inventory management\\n\\tBe an active participant in work groups and committees as assigned\\n\\tProcess charge entry, unbilled and work-log reports\\n\\tAssure efficient, accurate collection and handling of transactions\\n\\tParticipate, monitor, and report audits, quality and compliance measures\\n\\tInitiate request for maintenance of equipment and facilities as needed\\n\\tEducate patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services.\\n\\n\\n \\n\\n \\n\\nNONESSENTIAL SKILLS AND EXPERIENCE:\\n\\n\\n\\tAbility to communicate in more than one language\\n\\tElectronic Health Record experience\\n\\tOne year of front desk or customer service experience\\n\\n\\n \\n\\nAdditional Duties and Responsibilities\\n\\n\\n\\tOther duties as assigned\\n\\tPerform duties cross functionally across all departments and with all medical providers\\n\\tTravel to other health centers to meet operational needs for provider and patient care coverage\\n\\n\\n \\n\\nPatient Centered Medical Home (PCMH) and Integrated Care Team (ICT)\\n\\nAll employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.\\n\\n \\n\\nAdherence to Compliance and Code of Conduct\\n\\nAll employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.\\n\\n \\n\\n \\n\\nPHYSICAL DEMANDS AND WORK ENVIRONMENT\\n\\nThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\n\\n \\n\\nPhysical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\\n\\n \\n\\nWork environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.\\n\\n \\n\\n \\n\\n\\nIn any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities.  Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises.  In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.\\n\\n\\n \\n\\n \",\"industry\":\"Health Care\",\"validThrough\":\"-0001-11-30\",\"educationRequirements\":\"HS Diploma from accredited school\"}",
    "applyAvailable": true,
    "educationLevel": "HS Diploma from accredited school",
    "qualifications": "<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">ESSENTIAL SKILLS AND EXPERIENCE:</span></strong></span></span></p>\n\n<p> </p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">High school diploma or GED from an accredited institution </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Three (3) or more years of front desk experience or demonstrated competency with the skills and abilities of this level</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Ability to multi-task and work effectively in a high-stress and fast-moving environment</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Proficient mathematical skills for use in a healthcare setting </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Ability to problem solve in situations both independently or with support from team and/or leadership</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Advanced computer efficiency to include Windows, MS Office and Patient Management System (electronic medical record)</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Must have reliable transportation that can meet any operational reassignments of the organization during the workday.  If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements</span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">POSITION REPONSIBILITIES</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Greet all patients and offers assistance with questions, or directs them to appropriate person or location</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Responsible for answering the phone, greeting callers, establishing the reason for call and resolving issues or referring to appropriate person</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Maintain and distribute patient documentation in an organized manner</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Accurately enter all patient demographics and all other required information into practice management system</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Obtain patient registration information and enter into computer system</span></span></span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Identify financial status of patients regarding sliding fee scale, insurance or discounts.  Refers to eligibility as needed.  </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Verify third party payer coverage and billing information - insurance, etc.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Assist with the correction of billing information as needed</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Prepare financial batch daily for processing</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Accurate handling of cash drawer and daily receipts </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Schedules patient appointments for medical providers via the computerized EPM</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Scan documents into electronic health record</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Knowledge of and participates in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Maintain appropriate level of office supplies, medical forms at work station</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">All other duties as assigned (such as translation and travel to other locations)</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Evaluate problems, situations or issues presented and understands priority while assisting with resolution using critical thinking and problem-solving skills</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Participate in training and mentoring of new hires </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Work on prior authorizations and referrals for patient required services</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">May prepare daily deposit of collections and bank deposit</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Assist with problem solving daily batch error resolutions </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Competent or knowledgeable of multiple specialties and/or departments</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Serve as subject matter expert for the Front Office Assistants and Senior Front Office Assistants</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Problem solves billing issues for peers and patients</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Prepare daily deposit of collections and performs bank deposit</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Participate in regulatory reviews, audits and process improvement projects</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Participate with interviewing, selection, training and performance appraisal of staff</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Provide staffing for coverage needs as assigned</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Coordinate workflow and staff schedules to ensure coverage</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Follow patient communication process to ensure all care orders are completed and care gaps closed</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Participate in ordering of supplies and inventory management</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Be an active participant in work groups and committees as assigned</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Process charge entry, unbilled and work-log reports</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Assure efficient, accurate collection and handling of transactions</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Participate, monitor, and report audits, quality and compliance measures</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Initiate request for maintenance of equipment and facilities as needed</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Educate patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services.</span></span></span></li>\n</ul>\n\n<p style=\"margin-left:48px;\"> </p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">NONESSENTIAL SKILLS AND EXPERIENCE:</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Ability to communicate in more than one language</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Electronic Health Record experience</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">One year of front desk or customer service experience</span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">Additional Duties and Responsibilities</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Other duties as assigned</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Perform duties cross functionally across all departments and with all medical providers</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Travel to other health centers to meet operational needs for provider and patient care coverage</span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT)</span></strong></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.</span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">Adherence to Compliance and Code of Conduct</span></strong></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.</span></span></span></p>\n\n<p> </p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">PHYSICAL DEMANDS AND WORK ENVIRONMENT</span></strong></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">Physical demands:</span></strong><span style=\"font-family:'Futura Std Book', sans-serif;\"> While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">Work environment:</span></strong><span style=\"font-family:'Futura Std Book', sans-serif;\"> While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.</span></span></span></p>\n\n<p> </p>\n\n<p> </p>\n\n<div>\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:9pt;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities.  Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises.  In compliance with <em>EEOC 29 CFR part 1630</em>, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.</span></span></span></span></p>\n</div>\n\n<p> </p>\n\n<p> </p>",
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    "legalRevisionDate": {
      "date": "2026-03-05T11:30:07.000Z",
      "timezone": "America/Chicago",
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    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Qualifications",
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  "preview": {
    "jobId": 235486,
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    "jobTitle": "Front Office Coordinator",
    "postedOn": "",
    "locations": "Adelante Healthcare West Phoenix - Phoenix, AZ 85051",
    "remoteType": "",
    "description": "POSITION SUMMARY \n\nThe Front Office Coordinator is an entry level leadership role, responsible for the facilitation of workflow while acting as the li...",
    "positionType": "Full Time"
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