Home › Companies › 275f2b3c C1d2 4535 Aedc 2637a5e2d9c6 19000101 000001 › Customer Quality Engineer
Customer Quality Engineer
275f2b3c C1d2 4535 Aedc 2637a5e2d9c6 19000101 000001 · Kansas City, KS, US, Kansas City, KS · Active · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 275f2b3c C1d2 4535 Aedc 2637a5e2d9c6 19000101 000001 |
| Title | Customer Quality Engineer |
| Normalized title | - |
| Department / team | - |
| Location | Kansas City, KS, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-03-26 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 275f2b3c C1d2 4535 Aedc 2637a5e2d9c6 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Kansas City. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 275f2b3c C1d2 4535 Aedc 2637a5e2d9c6 19000101 000001 |
| Source | 62df5aaa-c2b6-47f4-98e0-73ab6c3786f8 |
| ATS provider | ADP Workforce Now Recruiting |
Description
Customer Quality Engineer
Join Orange EV , a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.
Position Summary
We are seeking an experienced Quality Engineer to join our Customer Quality team to assist in the resolution of Field Service Incidents (FIRs) while driving product improvements based on customer feedback. This role will be responsible for investigating quality concerns, managing corrective actions, holding joint responsibility for the development and maintenance of QA department data collection and analysis software, and collaborating with internal teams, ensuring customer satisfaction and continuous improvement of product performance. The ideal candidate will be highly analytical, detail-oriented, and skilled in problem-solving.
Position Responsibilities
Process Customer opportunities by conducting thorough investigations and determining root cause analysis. Manage and resolve field service incidents (FIRs), ensuring timely responses and corrective actions. Lead customer communication regarding quality concerns, corrective actions, and improvement initiatives. Coordinate cross-functional investigations with Manufacturing, Quality, Process Engineering, Design Engineering, and Field Service teams. Develop and implement corrective and preventive actions (CAPAs) based on customer feedback. Share joint responsibility for the development and maintenance of the QA department's various data collection and analysis software to ensure accurate reporting and tracking of quality performance. Analyze trends in customer complaints and FIRs to identify systemic issues and drive continuous improvement. Track and report key quality metrics related to customer satisfaction and defect rates. Support audits and customer visits by providing detailed quality performance reports. Collaborate with Field Service teams to improve product reliability and reduce service incidents. Drive continuous improvement initiatives using Six Sigma, Lean, and/or other quality methodologies. Assist in the analysis of trends, repeat incidents and areas of concern. Perform other duties as required to support corporate objectives. Ability to perform deep-dive research on “off the shelf” components to identify and assess capabilities. Position Qualifications
Bachelor’s degree in engineering, Quality Management, or a related field (Master’s preferred). 5+ years of experience in customer quality or Field Service Quality Engineering. Strong knowledge of customer complaint resolution processes, FIR investigations, and corrective action methodologies. Experience conducting root cause analysis and implementing CAPAs. Ability to collaborate effectively with Manufacturing, Quality, Process Engineering, Design Engineering, and Field Service teams. Experience in jointly managing the development and maintenance of data collection and analysis software, ensuring accuracy in quality reporting and metrics. Proficiency in quality systems, statistical analysis, and process improvement methodologies. Excellent communication and problem-solving skills. Certifications such as CQE (Certified Quality Engineer), Six Sigma, or Lean Manufacturing. Experience with Regulatory Compliance will be a distinct plus.
Physical Requirements
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation: Work is performed in an office, warehouse, or customer facility May require duties performed in a production setting, including loud noises. Work in a stationary position up to 75% of the time
Full job record
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| Board ID | 62df5aaa-c2b6-47f4-98e0-73ab6c3786f8 |
| Provider | adp_workforcenow |
| Provider Job Key | 584979 |
| Title | Customer Quality Engineer |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Kansas City, KS, US, Kansas City, KS |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | KS |
| City | Kansas City |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=275f2b3c-c1d2-4535-aedc-2637a5e2d9c6&ccId=19000101_000001&lang=en_US&type=JS&jobId=584979&jwId=9200913448772_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=275f2b3c-c1d2-4535-aedc-2637a5e2d9c6&ccId=19000101_000001&lang=en_US&type=JS&jobId=584979&jwId=9200913448772_1 |
| First Seen At | 2026-05-31 18:32:56Z |
| Last Seen At | 2026-06-06 11:49:44Z |
| Last Checked At | 2026-06-06 11:49:44Z |
| Last Changed At | 2026-06-06 11:49:44Z |
| Inactive At | — |
| Source Posted At | 2026-03-26 20:27:00Z |
| Source Updated At | — |
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"requisitionDescription": "<div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;vertical-align:baseline;' data-pasted=\"true\"><strong><span style='font-size:16px;line-height:115%;font-family:\"Candara\",sans-serif;color:#D64828;'>Customer Quality Engineer</span></strong><strong><span style=\"font-family:Arial;color:#D64828;\"> </span></strong><strong><span style=\"font-family:Arial;\"> </span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family:Calibri;\">Join </span><a href=\"http://www.orangeev.com\"><span style=\"font-family:Calibri;color:blue;\">Orange EV</span></a><span style=\"font-family:Calibri;\">, a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution. </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;vertical-align:baseline;'><strong><span style='font-size:16px;line-height:115%;font-family:\"Candara\",sans-serif;color:#D64828;'>Position Summary</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>We are seeking an experienced Quality Engineer to join our Customer Quality team to assist in the resolution of Field Service Incidents (FIRs) while driving product improvements based on customer feedback. This role will be responsible for investigating quality concerns, managing corrective actions, holding joint responsibility for the development and maintenance of QA department data collection and analysis software, and collaborating with internal teams, ensuring customer satisfaction and continuous improvement of product performance. The ideal candidate will be highly analytical, detail-oriented, and skilled in problem-solving.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;vertical-align:baseline;'><strong><span style='font-size:16px;line-height:115%;font-family:\"Candara\",sans-serif;color:maroon;'> </span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;vertical-align:baseline;'><strong><span style='font-size:16px;line-height:115%;font-family:\"Candara\",sans-serif;color:#D64828;'>Position Responsibilities</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Process Customer opportunities by conducting thorough investigations and determining root cause analysis.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Manage and resolve field service incidents (FIRs), ensuring timely responses and corrective actions.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Lead customer communication regarding quality concerns, corrective actions, and improvement initiatives.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Coordinate cross-functional investigations with Manufacturing, Quality, Process Engineering, Design Engineering, and Field Service teams.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Develop and implement corrective and preventive actions (CAPAs) based on customer feedback.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Share joint responsibility for the development and maintenance of the QA department's various data collection and analysis software to ensure accurate reporting and tracking of quality performance.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Analyze trends in customer complaints and FIRs to identify systemic issues and drive continuous improvement.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Track and report key quality metrics related to customer satisfaction and defect rates.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Support audits and customer visits by providing detailed quality performance reports.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Collaborate with Field Service teams to improve product reliability and reduce service incidents.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Drive continuous improvement initiatives using Six Sigma, Lean, and/or other quality methodologies.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Assist in the analysis of trends, repeat incidents and areas of concern.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Perform other duties as required to support corporate objectives.</li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Ability to perform deep-dive research on “off the shelf” components to identify and assess capabilities.</li></ul><p style='margin:0in;line-height:normal;font-size:16px;font-family:\"Candara\",sans-serif;color:maroon;font-weight:bold;'><span style=\"color:#D64828;\">Position Qualifications</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Bachelor’s degree in engineering, Quality Management, or a related field (Master’s preferred).</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>5+ years of experience in customer quality or Field Service Quality Engineering.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Strong knowledge of customer complaint resolution processes, FIR investigations, and corrective action methodologies.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Experience conducting root cause analysis and implementing CAPAs.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Ability to collaborate effectively with Manufacturing, Quality, Process Engineering, Design Engineering, and Field Service teams.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Experience in jointly managing the development and maintenance of data collection and analysis software, ensuring accuracy in quality reporting and metrics.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Proficiency in quality systems, statistical analysis, and process improvement methodologies.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Excellent communication and problem-solving skills.</li><li style='margin-top: 0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Certifications such as CQE (Certified Quality Engineer), Six Sigma, or Lean Manufacturing.</li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Experience with Regulatory Compliance will be a distinct plus.</li></ul><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Candara\",sans-serif;color:#D64828;'> </span></strong><strong><span style='font-size:16px;font-family:\"Candara\",sans-serif;color:#D64828;'> </span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Candara\",sans-serif;color:#D64828;'>Physical Requirements</span></strong><span style=\"color:black;background:white;\"> </span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 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