Senior Manager, Clinical Services

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{
  "list_job": {
    "id": "247",
    "isRemote": null,
    "location": {
      "city": "Toronto",
      "state": "Ontario"
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    "jobOpeningName": "Senior Manager, Clinical Services",
    "departmentLabel": "Youth Services",
    "employmentStatusLabel": "Full-Time, Permanent"
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    "location": {
      "city": "Toronto",
      "state": "Ontario",
      "postalCode": "M5C 1N8",
      "addressCountry": "Canada"
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    "datePosted": "2026-06-25",
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    "description": "<p><span style=\"font-weight: bold\"><span><span>Positions Available:</span></span></span><span><span> </span><span>1</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Department</span><span>:</span><span> </span></span></span><span><span>Youth Services</span></span><span> <br></span><span style=\"font-weight: bold\"><span><span>Location:</span><span> </span></span></span><span><span>On Site</span></span><span> <br></span><span style=\"font-weight: bold\"><span><span>Position Type:</span></span></span><span><span> </span><span>Full-Time </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Salary:</span><span> </span></span></span><span><span>$101,911-$106,028</span></span><br><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Existing Vacanc</span><span>y</span></span></span><span><span> </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Closing Date: </span></span></span><span><span> </span></span><span><span>Applications will be reviewed on a rolling basis until the position is filled</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>Friends of Ruby is dedicated to supporting the well-being of 2SLGBTQIA+ youth aged 16-29 through mental health services, social programs, and housing. We </span><span>operate</span><span> a Youth Drop-In Centre, offering barrier-free counselling, </span><span>case management</span><span>, and community programming</span><span>;</span><span> and a Transitional Home, providing emergency and long-term housing with life-skills support. </span></span><span> </span></p>\n<p><span><span>Our approach is </span></span><span><span>comprehensive, involving </span></span><span style=\"font-weight: bold\"><span><span>mind, body, </span></span></span><span><span>and </span></span><span style=\"font-weight: bold\"><span><span>community</span></span></span><span><span>. We believe that every individual is unique, valuable, and </span><span>deserving of</span><span> care, and we are committed to treating everyone with dignity, respect, and inclusion. Rooted in intersectional, anti-oppressive, and decolonized approaches, our work is grounded in integrity as we build strong, collaborative relationships and strive to grow and improve together.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>About the Role</span></span></span><span> </span></p>\n<p><span><span>As </span><span>Senior Manager of Clinical Services,</span><span> you will</span><span>:</span></span><span> </span></p>\n<ul>\n<li><span><span>Lead the clinical and administrative oversight of a team of Clinicians and Intake Workers to ensure effective teamwork, high-quality service delivery, and continuous learning.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Oversee the case review process and workload management, including waitlist review, case assignment/transfer, and responding to participant and family inquiries to ensure </span><span>timely</span><span> and </span><span>equitable</span><span> access to services.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Develop, adapt, and implement innovative, evidence-based clinical programming, ensuring initiatives are grounded in best practices and address the intersectionality of 2SLGBTQIA+ youth needs.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Monitor and report on program outcomes by compiling and analyzing statistical data, preparing monthly clinical services reports for leadership, funders, and the community sector, and ensuring all data meets confidentiality requirements.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Build and </span><span>maintain</span><span> productive working relationships with partner agencies and community organizations, seeking opportunities to contribute to the broader sector and </span><span>establish</span><span> collaborative initiatives.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support the Senior Management team in strategic </span><span>planning, and</span><span> contribute to a culture of continuous quality improvement by</span><span><span> </span></span><span>using quality, health, participant satisfaction, and outcome measures.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Your Competencies </span></span></span><span> </span></p>\n<ul>\n<li><span><span>Ability to<span> </span></span><span>apply trauma</span><span>-informed approaches and embed IDEA, people-</span><span>first</span><span> and restorative principles of leadership in policies, programs, performance </span><span>management</span><span> and other people management decisions. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to mentor Clinicians and Intake Workers, address complex performance issues, and foster a supportive, growth-oriented<span> </span></span><span>team</span><span><span> </span>culture.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to drive integrated, participant-centered care by leading cross-departmental collaboration and building strong inter-team relationships.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to develop and execute operational plans for multiple clinical programs to ensure efficiency, funding compliance, and seamless service delivery.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to adapt and implement clinical, policy, and technical standards across program contexts, ensuring evidence-based, trauma-informed practice and regulatory compliance</span><span>.</span><span> <span> </span></span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Required Credentials</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Master's Degree in Social Work</span><span>, Counselling Psychology, or related discipline. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Registered and in good standing with a college that allows for the provision of psychotherapy. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Minimum 10–15 years of clinical experience working in Mental Health and Addictions.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Minimum 5–10 years of </span><span>previous</span><span> supervisory and management experience, including </span><span>demonstrated</span><span> effectiveness in designing, planning, leading, and change management in community mental health. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience using an electronic client record system. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience using multiple modalities of counselling (e.g., single-session, DBT, EMDR, solution-focused, EFT, therapeutic groups).</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Why Work with Us?</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Be part of a mission-driven organization where your work has a lasting impact on the lives of 2SLGBTQIA+ youth.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Join a welcoming, inclusive environment where your ideas are </span><span>valued</span><span> and your contributions are recognized and celebrated. We offer a space where everyone can be their authentic </span><span>selves</span><span> at work.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>We invest in your professional development with meaningful opportunities for growth, learning, and advancement.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Engage in work that is challenging, meaningful, and aligned with your values.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What We Need </span></span></span><span> </span></p>\n<ul>\n<li><span><span>Must be legally authorized to work in Canada. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Must provide a satisfactory Vulnerable Sector Police Check. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Must </span><span>reside</span><span> in Ontario. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Willing to work </span><span>onsite</span><span> Monday to Friday. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Willing to work on a flexible schedule to accommodate the needs of the organization. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to travel to other community-based settings as needed.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Important Note </span></span></span><span> </span></p>\n<p><span><span>If you have accessed Friends of Ruby services in the past year, we kindly ask that you refrain from applying for this position. This policy helps to ensure objectivity and </span><span>avoids</span><span> potential conflicts of interest. We prioritize equal opportunity for all applicants and aim to </span><span>maintain</span><span> the integrity of our organization. We appreciate your understanding and commitment to a fair hiring process. </span></span><span> </span></p>\n<p><span><span> </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>How to Apply </span></span></span><span> </span></p>\n<p><span><span>To ensure a fair and efficient hiring process, we kindly ask that all applications be </span><span>submitted</span><span> directly through the job posting link. We are unable to accept phone inquiries </span><span>regarding</span><span> this position. Due to the high volume of </span><span>applications,</span><span> we receive, we are only able to contact candidates who have been selected for an interview. </span></span><span> </span></p>\n<p><br><br></p>\n<p><span><span>Please note that no artificial intelligence tools will be used in the screening, assessment, or<span> </span></span><span>selection</span><span><span> </span>of candidates</span><span>.</span></span><span> </span></p>\n<p><br><br></p>\n<p><span><span>Friends of Ruby is committed to an inclusive and accessible hiring process. </span><span>If you require accommodation at any stage, please inform our </span><span>Culture &amp; Equity</span><span> team.</span><span> </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Preference will be given to members of the </span><span>2SLGBTQIA+ community</span></span></span><span><span> as part of our commitment to equity and representation. </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>Apply </span></span><br><span><span>and help us create brighter futures for 2SLGBTQIA+ youth. </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>We </span><span>can’t</span><span> wait to hear from you</span><span>!  </span></span></span><span> </span></p>",
    "compensation": "$101,911-$106,028 ",
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    "minimumExperience": "Senior Manager/Supervisor",
    "jobOpeningShareUrl": "https://friendsofruby.bamboohr.com/careers/247",
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