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    "requisitionDescription": "<div><div><p id=\"isPasted\">&nbsp;<strong>Position Overview:</strong></p><p>Responsible for providing excellent, memorable guest service to all guests while maintaining outstanding professionalism that reflects the Company&rsquo;s commitment to creating memories for its guests, staff and shareholders. <em>&nbsp;&nbsp;</em>The incumbent is a service ambassador for the property and organization, and is expected to deliver service accordingly. &nbsp; The goal of this position is to have someone at the Front Desk who is able to reach beyond the desk in helping guests get settled in to their accommodations.<em>&nbsp;&nbsp;</em>&nbsp;</p><p><strong>Career Pathing:</strong></p><p>This role could expand into a supervisory role when illustrating prowess in current assignments. &nbsp;With its exposure to so many other aspects of the resort, it could lead to other positions of interest. &nbsp;Individual career growth depends on the individual to ensure that they are exceeding expectations and seeking guidance/training when offered.&nbsp;</p><p><strong>Duties &amp; Responsibilities:&nbsp;</strong></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Responsible for selling services and amenities</li><li>Check in and check out guests</li><li>Making reservations rooms &amp; meals</li><li>Being visible/available</li><li>Answer phones</li><li>Manage phone activity including providing general knowledge to callers.</li><li>Answer enquiries regarding company services and registration by letter, by telephone and in person.&nbsp;</li><li>Responds to guest inquiries as needed</li><li>Manage walk-in traffic. Smile and greet guests in a welcoming manner.</li><li>Register and assign rooms to guests.</li><li>Provide guests information about services available at Tanque Verde Ranch and points of interest around town and surrounding areas.</li><li>Verify that the correct charges and credits are posted to the corresponding guest folio.</li><li>Collect payment for charges on the guest folio.</li><li>Resolve guest complaints within scope of authority; otherwise refer the matter to the management.</li><li>Follow security and safety standards at all times.&nbsp;</li><li>Maintain and ensure front desk and lobby area are neat, organized and appealing and presentable to guests.&nbsp;</li><li>Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.</li><li>Other duties may be assigned</li></ul><p><strong>Job Requirements:</strong></p><ul><li>Strong listener and communicator</li><li>Multi-tasking skills, and ability to share focus on many tasks/initiatives simultaneously</li><li>Self-starter, innovator, results-driven with ability to meet both short and long term business goals</li><li>Ability to manage time well, meet imposed deadlines and ability to work flexible hours</li><li>Proven problem solving skills with ability to maintain composure in stressful situations.</li><li>The position may also require the ability to lift over 80 pounds occasionally.</li><li>This position requires the ability to stand, and, walk, 4 to 5 hours at a time, climb stairs, reach, and bend.</li><li>High degree of professional and personal integrity&nbsp;</li><li>Excel &amp; word knowledge a plus</li><li>Strong computer skills a huge plus</li></ul><p><strong>Education &amp; Experience&nbsp;</strong></p><ul type=\"disc\"><li>High school diploma or GED and two years guest service experience preferably in the hospitality industry. &nbsp;</li><li>Two years cash handling experience preferred. &nbsp;</li></ul></div></div>\n",
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