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Director of Membership

Ymcaofhonolulu · Active · $55,000–$65,000 / year · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyYmcaofhonolulu
TitleDirector of Membership
Normalized title-
Department / team-
Location-
Work model-
Employment type-
Salary$55,000–$65,000 / year
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen— / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Ymcaofhonolulu.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyYmcaofhonolulu
Source8aeb0359-1d8e-4e01-925a-0d80046ee42b
ATS providerJazzHR / ApplyToJob

Description

PAY RANGE: $55,000 - $65,000 / Annually POSITION SUMMARY: The Director of Membership leads all membership operations, sales, engagement, retention, and customer service initiatives for the branch. This position is responsible for creating an exceptional member experience from initial inquiry through long-term membership retention. The Director of Membership oversees the Welcome Center, membership staff, member communications, volunteer engagement, and membership growth strategies. The Director of Membership works under the supervision of the Executive Director and collaborates with branch leadership to advance the YMCA mission through membership development, relationship building, and community engagement. ESSENTIAL FUNCTIONS: Membership Development Develop and implement annual membership growth, retention, and engagement plans. Establish monthly membership goals and action plans. Monitor membership trends, statistics, retention rates, and sales performance. Develop and execute membership recruitment campaigns and promotions. Generate and track membership leads and ensure timely follow-up. Conduct tours and ensure effective membership sales processes. Manage membership sales, transfers, cancellations, and terminations. Develop and manage corporate memberships and community partnerships. Coordinate member appreciation events and member engagement activities. Oversee member satisfaction surveys and implement improvement plans. Member Experience Ensure prompt, professional, and friendly customer service. Resolve member concerns, complaints, and service recovery situations. Ensure all inquiries receive timely follow-up. Develop member communication strategies including newsletters and outreach. Work collaboratively with program departments to ensure seamless onboarding of new members. Marketing and Community Engagement Assist in branch marketing initiatives and membership promotions. Represent the YMCA at community events, health fairs, and Chamber of Commerce functions. Serve as a liaison to community organizations and partners. Promote YMCA programs and services to prospective members. Staff Leadership Recruit, hire, train, supervise, and evaluate Welcome Center and Membership staff. Ensure adequate staffing and scheduling. Conduct staff development, coaching, and performance reviews. Maintain staff certifications and training records. Foster a culture of hospitality and relationship building. Volunteer Development Recruit, train, supervise, and recognize membership volunteers. Coordinate volunteer onboarding and tracking. Develop volunteer opportunities that enhance member engagement. Fiscal Management Develop and manage Membership Department budgets. Monitor revenue goals and membership-related financial performance. Produce reports and membership analytics. Take corrective action on budget variances. Annual Campaign and Financial Development Participate in branch fundraising efforts and Annual Campaign. Cultivate donor and volunteer relationships. Support branch development initiatives. Safety and Risk Management Participates and attends all required abuse risk management training. Adheres to standards & procedures related to managing high-risk activities and supervising youth. Reports any suspicious, inappropriate behaviors and policy violations to the supervisor immediately and complies with mandated YMCA and State of Hawaii abuse reporting requirements. Reinforces staff and volunteers to adhere to policies and procedures related to abuse risk. Responds seriously and confidentially to reports of suspicious and inappropriate behaviors, and responds quickly to policy and procedure violations using the organization’s progressive disciplinary procedures. Complies with the YMCA and State of Hawaii abuse reporting requirements. Performs other duties as assigned. QUALIFICATIONS: Education Bachelor's degree in Business, Marketing, Recreation Management, Communications, or related field preferred. High School Diploma or GED required. Experience Minimum 5 years of leadership experience in membership, sales, customer service, or related field. Experience supervising staff and volunteers. YMCA experience preferred. Certifications CPR/AED and First Aid required within the established YMCA timeframe. TB clearance as required.   WHY THE Y?: Free Y membership with employment  Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire* Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more. Child Protection Commitment The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks. *See job opportunities page for full details

Full job record

Job IDc5de30b2575f3ce55a26d065f6e6a4658775781b
Org ID3c1eb287-4cab-447a-879e-a21c051da337
Source ID8aeb0359-1d8e-4e01-925a-0d80046ee42b
Board ID8aeb0359-1d8e-4e01-925a-0d80046ee42b
Providerjazzhr
Provider Job KeyUz5PVqVOL1
TitleDirector of Membership
Normalized Title—
Statusactive
Activeyes
Location Text—
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
Country—
Region—
City—
Salary RawPAY RANGE: $55,000 - $65,000 / Annually POSITION SUMMARY: The Director of Membership leads all membership op
Salary Min55,000
Salary Max65,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://ymcaofhonolulu.applytojob.com/apply/Uz5PVqVOL1/Director-Of-Membership
Apply URLhttps://ymcaofhonolulu.applytojob.com/apply/Uz5PVqVOL1/Director-Of-Membership
First Seen At2026-06-06 10:46:00Z
Last Seen At2026-06-06 10:46:00Z
Last Checked At2026-06-06 10:46:00Z
Last Changed At2026-06-06 10:46:00Z
Inactive At—
Source Posted At—
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=ymcaofhonolulu/date=2026-06-06/2026-06-06T10-45-57-840Z-efd8b9632f53c55f4f19c99b88003d913ee47210abef648189a47e50220fc004.json
Event Fields
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  "active_status": "active"
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Extensions
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Native Structured
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  "detail": {
    "url": "https://ymcaofhonolulu.applytojob.com/apply/jobs/details/Uz5PVqVOL1?&",
    "heading": "Director of Membership",
    "html_title": "JazzHR » Job Listings",
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<p style=\"line-height:1.2;margin-top:13px;margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><u><strong><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#f15922;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">PAY RANGE:</span></span></span></span></span></strong></u><br><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">$55,000 - $65,000 / Annually</span></span></span></span></span><br><br><br><u><strong><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#f15922;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">POSITION SUMMARY:</span></span></span></span></span></strong></u></span></span></p><p style=\"line-height:1.3199999999999998;margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The Director of Membership leads all membership operations, sales, engagement, retention, and customer service initiatives for the branch. This position is responsible for creating an exceptional member experience from initial inquiry through long-term membership retention. The Director of Membership oversees the Welcome Center, membership staff, member communications, volunteer engagement, and membership growth strategies.&#160;<br><br>The Director of Membership works under the supervision of the Executive Director and collaborates with branch leadership to advance the YMCA mission through membership development, relationship building, and community engagement.</span></span></span></span></span></span></span></p><p style=\"line-height:1.2;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><u><strong><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#f15922;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">ESSENTIAL FUNCTIONS:</span></span></span></span></span></strong></u></span></span></p><p style=\"line-height:1.2;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Membership Development</span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Develop and implement annual membership growth, retention, and engagement plans.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Establish monthly membership goals and action plans.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Monitor membership trends, statistics, retention rates, and sales performance.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Develop and execute membership recruitment campaigns and promotions.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Generate and track membership leads and ensure timely follow-up.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Conduct tours and ensure effective membership sales processes.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Manage membership sales, transfers, cancellations, and terminations.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Develop and manage corporate memberships and community partnerships.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coordinate member appreciation events and member engagement activities.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Oversee member satisfaction surveys and implement improvement plans.</span></span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Member Experience</span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensure prompt, professional, and friendly customer service.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Resolve member concerns, complaints, and service recovery situations.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensure all inquiries receive timely follow-up.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Develop member communication strategies including newsletters and outreach.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Work collaboratively with program departments to ensure seamless onboarding of new members.</span></span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Marketing and Community Engagement</span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Assist in branch marketing initiatives and membership promotions.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Represent the YMCA at community events, health fairs, and Chamber of Commerce functions.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Serve as a liaison to community organizations and partners.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Promote YMCA programs and services to prospective members.</span></span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Staff Leadership</span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Recruit, hire, train, supervise, and evaluate Welcome Center and Membership staff.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensure adequate staffing and scheduling.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Conduct staff development, coaching, and performance reviews.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Maintain staff certifications and training records.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Foster a culture of hospitality and relationship building.</span></span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Volunteer Development</span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Recruit, train, supervise, and recognize membership volunteers.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coordinate volunteer onboarding and tracking.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Develop volunteer opportunities that enhance member engagement.</span></span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Fiscal Management</span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Develop and manage Membership Department budgets.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Monitor revenue goals and membership-related financial performance.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Produce reports and membership analytics.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Take corrective action on budget variances.</span></span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Annual Campaign and Financial Development</span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Participate in branch fundraising efforts and Annual Campaign.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Cultivate donor and volunteer relationships.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Support branch development initiatives.</span></span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Safety and Risk Management</span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Participates and attends all required abuse risk management training.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Adheres to standards &amp; procedures related to managing high-risk activities and supervising youth.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Reports any suspicious, inappropriate behaviors and policy violations to the supervisor immediately and complies with mandated YMCA and State of Hawaii abuse reporting requirements.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Reinforces staff and volunteers to adhere to policies and procedures related to abuse risk.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Responds seriously and confidentially to reports of suspicious and inappropriate behaviors, and responds quickly to policy and procedure violations using the organization&#8217;s progressive disciplinary procedures.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Complies with the YMCA and State of Hawaii abuse reporting requirements.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Performs other duties as assigned.</span></span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;margin-bottom:3px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><u><strong><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#f15922;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">QUALIFICATIONS:</span></span></span></span></span></strong></u></span></span></p><p style=\"line-height:1.2;margin-right:12px;margin-bottom:3px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Education</span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Bachelor's degree in Business, Marketing, Recreation Management, Communications, or related field preferred.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">High School Diploma or GED required.</span></span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;margin-right:12px;margin-bottom:3px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience</span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Minimum 5 years of leadership experience in membership, sales, customer service, or related field.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience supervising staff and volunteers.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">YMCA experience preferred.</span></span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;margin-right:12px;margin-bottom:3px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Certifications</span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">CPR/AED and First Aid required within the established YMCA timeframe.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">TB clearance as required.</span></span></span></span></span></span></span></li></ul><div style=\"list-style-type:disc;\">&#160;<h3 style=\"line-height:1.584;background-color:#ffffff;margin-top:20px;margin-bottom:11px;padding:15pt 0pt 0pt 0pt;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#2b333a;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\">WHY THE Y?:</span></span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Free Y membership with employment&#160;</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire*</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.</span></span></span></span></span></span></span></li></ul><p style=\"line-height:1.38;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\">Child Protection Commitment</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-left:24px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.</span></span></span></span></span></span></span></p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">*See </span></span></span></span></span><a href=\"https://www.ymcahonolulu.org/jobs/job-opportunities\" style=\"text-decoration:none;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1155cc;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\">job opportunities page</span></span></span></span></span></a><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> for full details</span></span></span></span></span></span></span>",
    "description_text": "PAY RANGE:\n $55,000 - $65,000 / Annually\n POSITION SUMMARY:\n The Director of Membership leads all membership operations, sales, engagement, retention, and customer service initiatives for the branch. This position is responsible for creating an exceptional member experience from initial inquiry through long-term membership retention. The Director of Membership oversees the Welcome Center, membership staff, member communications, volunteer engagement, and membership growth strategies.\nThe Director of Membership works under the supervision of the Executive Director and collaborates with branch leadership to advance the YMCA mission through membership development, relationship building, and community engagement.\n ESSENTIAL FUNCTIONS:\n Membership Development\n Develop and implement annual membership growth, retention, and engagement plans.\n Establish monthly membership goals and action plans.\n Monitor membership trends, statistics, retention rates, and sales performance.\n Develop and execute membership recruitment campaigns and promotions.\n Generate and track membership leads and ensure timely follow-up.\n Conduct tours and ensure effective membership sales processes.\n Manage membership sales, transfers, cancellations, and terminations.\n Develop and manage corporate memberships and community partnerships.\n Coordinate member appreciation events and member engagement activities.\n Oversee member satisfaction surveys and implement improvement plans.\n Member Experience\n Ensure prompt, professional, and friendly customer service.\n Resolve member concerns, complaints, and service recovery situations.\n Ensure all inquiries receive timely follow-up.\n Develop member communication strategies including newsletters and outreach.\n Work collaboratively with program departments to ensure seamless onboarding of new members.\n Marketing and Community Engagement\n Assist in branch marketing initiatives and membership promotions.\n Represent the YMCA at community events, health fairs, and Chamber of Commerce functions.\n Serve as a liaison to community organizations and partners.\n Promote YMCA programs and services to prospective members.\n Staff Leadership\n Recruit, hire, train, supervise, and evaluate Welcome Center and Membership staff.\n Ensure adequate staffing and scheduling.\n Conduct staff development, coaching, and performance reviews.\n Maintain staff certifications and training records.\n Foster a culture of hospitality and relationship building.\n Volunteer Development\n Recruit, train, supervise, and recognize membership volunteers.\n Coordinate volunteer onboarding and tracking.\n Develop volunteer opportunities that enhance member engagement.\n Fiscal Management\n Develop and manage Membership Department budgets.\n Monitor revenue goals and membership-related financial performance.\n Produce reports and membership analytics.\n Take corrective action on budget variances.\n Annual Campaign and Financial Development\n Participate in branch fundraising efforts and Annual Campaign.\n Cultivate donor and volunteer relationships.\n Support branch development initiatives.\n Safety and Risk Management\n Participates and attends all required abuse risk management training.\n Adheres to standards & procedures related to managing high-risk activities and supervising youth.\n Reports any suspicious, inappropriate behaviors and policy violations to the supervisor immediately and complies with mandated YMCA and State of Hawaii abuse reporting requirements.\n Reinforces staff and volunteers to adhere to policies and procedures related to abuse risk.\n Responds seriously and confidentially to reports of suspicious and inappropriate behaviors, and responds quickly to policy and procedure violations using the organization’s progressive disciplinary procedures.\n Complies with the YMCA and State of Hawaii abuse reporting requirements.\n Performs other duties as assigned.\n QUALIFICATIONS:\n Education\n Bachelor's degree in Business, Marketing, Recreation Management, Communications, or related field preferred.\n High School Diploma or GED required.\n Experience\n Minimum 5 years of leadership experience in membership, sales, customer service, or related field.\n Experience supervising staff and volunteers.\n YMCA experience preferred.\n Certifications\n CPR/AED and First Aid required within the established YMCA timeframe.\n TB clearance as required.\n   WHY THE Y?:\n Free Y membership with employment\n Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire*\n Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.\n Child Protection Commitment\n The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.\n *See job opportunities page for full details",
    "jsonld_jobposting": null
  },
  "list_job": {
    "id": "Uz5PVqVOL1",
    "title": "Director of Membership",
    "detailUrl": "https://ymcaofhonolulu.applytojob.com/apply/jobs/details/Uz5PVqVOL1?&"
  },
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}
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