Care Navigator

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    "jobTitle": "Care Navigator",
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    "description": "<div class=\"WordSection1\">\n<h3><strong><span style=\"font-family:Calibri,sans-serif\"><em><u>Primary Purpose</u></em></span></strong></h3>\n\n<p style=\"margin-right:3px\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The Care Navigator serves as a critical link between patients, emergency responders, and clinical teams by coordinating telehealth visits and supporting patient engagement activities. This role ensures timely care delivery and enhances patient experience through proactive communication and scheduling.&nbsp;This <strong>fully remote</strong> role supports readmission avoidance, care continuity, and patient stabilization across Georgia.</span></span></p>\n\n<p>&nbsp;</p>\n\n<h3><strong><span style=\"font-family:Calibri,sans-serif\"><em><u>Scope Statement</u></em></span></strong></h3>\n\n<p><span style=\"font-family:Calibri,sans-serif\">Facilitates real<span style=\"font-family:&quot;Cambria Math&quot;,serif\">‑</span>time telehealth between EMS crews and our medical group and drives patient engagement and scheduling for OnDemand Visit programs to improve access, experience, and gap closure.</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><strong><em><u>Key Responsibilities</u></em></strong></span></p>\n\n<h2><span style=\"font-family:Calibri,sans-serif\">Telehealth Facilitation</span></h2>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Coordinate and facilitate telehealth visits between EMS crews and medical group professionals on low-acuity 911 calls</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Operate video visit equipment and manage related documentation</span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<h2><em><u><strong><span style=\"font-family:Calibri,sans-serif\">Patient Engagement &amp; Care Coordination</span></strong></u></em></h2>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Conduct proactive outreach during after<span style=\"font-family:&quot;Cambria Math&quot;,serif\">‑</span>hours and weekends to educate patients on ODV services, address barriers, and convert calls into scheduled in<span style=\"font-family:&quot;Cambria Math&quot;,serif\">‑</span>home or virtual visits</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Coordinate timely follow<span style=\"font-family:&quot;Cambria Math&quot;,serif\">‑</span>ups (including within 24 hours for TOC) and schedule visits with ODV clinicians using structured engagement methods such as motivational interviewing and</span></li>\n</ul>\n\n<p style=\"margin-left:24px\"><span style=\"font-family:Calibri,sans-serif\">objection handling</span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Identify patients needing additional support and escalate appropriately to care coordinators, social workers, or community health workers</span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<h2><em><u><strong><span style=\"font-family:Calibri,sans-serif\">Program Alignment &amp; Quality</span></strong></u></em></h2>\n</div>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Support ODV programs (Pathways℠, CareLINC℠, Guide℠) to reduce avoidable ER visits and improve gap closure</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Conduct patient satisfaction surveys and other engagement activities as assigned</span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<h2><em><u><strong><span style=\"font-family:Calibri,sans-serif\">Compliance &amp; Training</span></strong></u></em></h2>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Accurately document all patient interactions in the appropriate system(s) of record while maintaining confidentiality and adhering to HIPAA and organizational compliance standards</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Maintain up<span style=\"font-family:&quot;Cambria Math&quot;,serif\">‑</span>to<span style=\"font-family:&quot;Cambria Math&quot;,serif\">‑</span>date knowledge of ODV services, health<span style=\"font-family:&quot;Cambria Math&quot;,serif\">‑</span>plan programs, workflows, and local resources to ensure accurate guidance and seamless care transitions across clinicians, EMS, and internal teams</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Meet or exceed performance expectations, including contact, conversion/scheduling, visit completion, and quality metrics</span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<ul>\n</ul>\n",
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