CUSTOMER CARE AGENT

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  "source_hash": "0a71c12309f5256a5df0a206fdcf01d214e4d7281d9b816ba0dd12ab392bba37",
  "last_changed_at": "2026-06-14T10:16:16.589Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "AFH- SMYRNA DC, Smyrna, TN, United States",
    "city": "Smyrna",
    "region": "TN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-12T10:07:36.482Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "AFH- SMYRNA DC, Smyrna, TN, United States",
      "city": "Smyrna",
      "region": "TN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "Id": "d578c531-28b4-4d04-a71a-2ace7ae0cf7e",
  "Title": "CUSTOMER CARE AGENT",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
  "Locations": [
    {
      "Id": "35abfd18-471b-54c9-a958-faccf44319bb",
      "Address": {
        "City": "Smyrna",
        "Line1": "2250 Midway Ln",
        "Line2": "A",
        "State": {
          "Code": "TN",
          "Name": "Tennessee"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "37167"
      },
      "Coordinates": {
        "Latitude": 35.9281778367917,
        "Longitude": -86.54094298221904
      },
      "DisplayName": false,
      "LocalizedName": null,
      "SourceOfTruth": 1,
      "DisplayAddress": true,
      "DisplayLocationId": false,
      "DisplayDescription": false,
      "LocalizedLocationId": null,
      "DisplayStreetAddress": false,
      "LocalizedDescription": "AFH- SMYRNA DC"
    }
  ],
  "MatchScore": 1,
  "PostedDate": "2026-05-20T21:39:29.179Z",
  "JobCategoryName": "CUSTOMER SERVICE",
  "JobLocationType": null,
  "OpportunityType": 0,
  "BriefDescription": "LCC (Local Customer Care) is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across Regional Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all \"hot\" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations.",
  "MatchedLocations": [],
  "RequisitionNumber": "CUSTO014276"
}