Technical Support Analyst

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    "description": "<p class=\"paragraph\" style=\"margin-right:-2px;margin-left:-2px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:'Segoe UI', sans-serif;\">About Us:</span></b><span style=\"font-family:'Segoe UI', sans-serif;\"> A career at MFA Incorporated is your opportunity to support farmers and ranchers in our communities. We focus on whole-farm solutions through continuous learning and a collaborative team spirit. At MFA, team members are empowered to be strong customer partners and forward-thinking stewards of the land.&nbsp; </span></span></span></span></p>\r\n\r\n<p class=\"paragraph\" style=\"margin-right:-2px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:'Segoe UI', sans-serif;\">Responsibilities: </span></b><span style=\"font-family:'Segoe UI', sans-serif;\">This person will support</span><span style=\"font-family:'Segoe UI', sans-serif;\"> Corporate, Field, and Retail employees with hardware and software issues as they call the Help Desk. Able to walk users through how to use company programs and third-party software used by MFA or route their issues through an internal ticket system to the correct Tier 2 IT department for in-depth support. Able to identify and troubleshoot various software, hardware, server, and printer issues. Knowledgeable in Windows, macOS, and iOS operating systems and the Microsoft Office software suite. All duties should be performed in accordance with company policy. </span></span></span></span></p>\r\n\r\n<p class=\"paragraph\" style=\"margin-right:-2px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:'Segoe UI', sans-serif;\">What You&rsquo;ll Do</span></b> </span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Support Field and Corporate Office employees with their computer issues that they call in to help get fixed</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Walk users through how to use company programs</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Troubleshoot issues ranging from software, hardware, servers, and printers</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Support iPhones and all other cell phone devices by provisioning new service and troubleshooting problems with existing service</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Make sure all computer equipment that comes through tech support is up-to-date</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Update computer images using KACE</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:32px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Set up user profiles on new equipment</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"paragraph\" style=\"margin-right:-2px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:'Segoe UI', sans-serif;\">Benefits</span></b>&nbsp;&nbsp;</span></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"paragraph\" style=\"margin-left:6px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Medical, Dental, and Vision Insurance</span>&nbsp;</span></span></span></span></li>\r\n\t<li class=\"paragraph\" style=\"margin-left:6px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Health and Wellness Incentives</span>&nbsp;</span></span></span></span></li>\r\n\t<li class=\"paragraph\" style=\"margin-left:6px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Flexible Spending Accounts (FSA)</span>&nbsp;</span></span></span></span></li>\r\n\t<li class=\"paragraph\" style=\"margin-left:6px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Prescription Insurance</span>&nbsp;</span></span></span></span></li>\r\n\t<li class=\"paragraph\" style=\"margin-left:6px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Segoe UI', sans-serif;\">401k with Company Match</span>&nbsp;</span></span></span></span></li>\r\n\t<li class=\"paragraph\" style=\"margin-left:6px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Retirement Plan</span>&nbsp;</span></span></span></span></li>\r\n\t<li class=\"paragraph\" style=\"margin-left:6px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Segoe UI', sans-serif;\">PTO on Day 1</span>&nbsp;</span></span></span></span></li>\r\n\t<li class=\"paragraph\" style=\"margin-left:6px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Segoe UI', sans-serif;\">9 Paid Holidays</span>&nbsp;</span></span></span></span>&nbsp;</li>\r\n\t<li class=\"paragraph\" style=\"margin-left:6px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Employee Referral Program</span>&nbsp;</span></span></span></span></li>\r\n\t<li class=\"paragraph\" style=\"margin-left:6px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Employee Assistance Programs (EAP)</span>&nbsp;</span></span></span></span></li>\r\n\t<li class=\"paragraph\" style=\"margin-left:6px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Educational Assistance</span>&nbsp;</span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"paragraph\" style=\"margin-right:-2px;margin-left:-2px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:'Segoe UI', sans-serif;\">Qualifications</span></b>&nbsp;</span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Segoe UI', sans-serif;\">B.S. Degree preferred</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Work experience in a computer-related environment preferred</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Current release of Microsoft Enterprise Server experience</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:32px;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Experience using Netware Current versions required</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"paragraph\" style=\"margin-right:-2px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:'Segoe UI', sans-serif;\">Apply If</span></b> &nbsp;</span></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"paragraph\" style=\"margin-left:6px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Segoe UI', sans-serif;\">You desire to thrive in agriculture and seek a key role in the industry.&nbsp;</span>&nbsp;</span></span></span></span></li>\r\n\t<li class=\"paragraph\" style=\"margin-left:6px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Segoe UI', sans-serif;\">You embody our commitment to success and reflect our company culture.&nbsp;</span>&nbsp;</span></span></span></span></li>\r\n\t<li class=\"paragraph\" style=\"margin-left:6px;\"><span style=\"font-size:12pt;\"><span><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Segoe UI', sans-serif;\">You have or are willing to develop basic computer skills.&nbsp;</span>&nbsp;</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Segoe UI', sans-serif;\">Join us in making a positive impact in agriculture. Apply today!</span></b>&nbsp;</span></span></span></p>\r\n",
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