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    "requisitionDescription": "<div><div><div><div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;' data-pasted=\"true\"><strong><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">About Zentis:</span></strong><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;Zentis is Europe&#39;s number one fruit processing company and one of the leading brand manufacturers of jams, sweets and custard-based desserts. The Company&#39;s North American operations are located in Philadelphia, Pennsylvania and Plymouth, Indiana, where we produce fruit and dairy preparations for a variety of customers including yogurt, ice cream and bakery manufacturers.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>Job Summary:</strong></span><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;The Customer Service role serves as a key liaison between customers and internal departments, ensuring seamless communication, operational execution, and customer satisfaction across all stages of the business relationship. This position supports forecasting, pricing, regulatory compliance, project coordination, order management, and issue resolution while partnering closely with Sales, Supply Chain, Quality, Purchasing, Planning, Accounting, and Operations. Responsibilities include managing customer requests, monitoring demand trends, coordinating product trials and launches, maintaining pricing and financial documentation, resolving claims and invoicing issues, and supporting the sales team. The role also drives proactive communication related to product discontinuations, plant shutdowns, seasonal items, and project status updates. Success in this role requires strong organizational skills, cross-functional collaboration, attention to detail, and the ability to manage multiple priorities in a fast-paced customer-focused environment.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>Key Responsibilities:</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Serve as the primary customer contact for order support, account setup, pricing communication, project coordination, presentations, and day-to-day issue resolution while ensuring timely, professional communication across all customer-facing activities.</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Monitor forecasts, demand trends, trials, launches, and seasonal programs while coordinating with Supply Chain, Planning, Purchasing, and Sales to proactively manage risks, customer expectations, and operational alignment.</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Support regulatory documentation, product discontinuation processes, quality notifications, and master data accuracy to ensure customer compliance requirements and internal documentation standards are consistently maintained.</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Manage pricing records, invoice and credit requests, claims coordination, payment follow-up, and cost models, while resolving discrepancies and supporting accurate financial and administrative processes.</li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>Role Requirements:</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">2 + years Customer Service experience.</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">SAP or other sophisticated ERP system experience</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Excel experience strongly preferred&nbsp;</li><li data-pasted=\"true\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Acts as the customer contact regarding pricing, scheduling, sampling, shipping etc.</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Provides information to Purchasing on customer trends to ensure adequate inventory of finished goods and raw materials.</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Telemarket customers as assigned to receive projections, qualify leads etc. Act as an extension of the direct sales force.</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ensure that customer requests for product information i.e. specifications, price, safety data sheets etc. are answered. 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