Senior Account Manager

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    "datePosted": "2026-05-22",
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    "description": "<p><span style=\"font-size: 14pt; font-weight: bold\">About Northern</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">At Northern, we thrive at the intersection of technology, marketing, and analytics. Our team delivers exceptional client experiences using innovative solutions and advanced analytics. We value collaboration, strategic thinking, and operational excellence.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Since our founding in 2015, Northern has grown into a team of 200+ digital experts, receiving multiple recognitions in employee engagement from Great Place to Work® Canada, including Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-size: 14pt; font-weight: bold\">What We’re Looking For</span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 12pt\">We are currently seeking a highly motivated </span><span style=\"font-size: 12pt; font-weight: bold\">Senior Account Manager</span><span style=\"font-size: 12pt\"> to join our </span><span style=\"font-size: 12pt; font-weight: bold\">Account Management</span><span style=\"font-size: 12pt\"> team, </span></span><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 12pt\">and serve as the digital transformation lead and trusted strategic partner for a diverse portfolio of enterprise clients across </span><span style=\"font-size: 12pt; font-weight: bold\">commercial </span><span style=\"font-size: 12pt\">(retail, professional services, manufacturing, pharma, finance) and</span><span style=\"font-size: 12pt; font-weight: bold\"> public sectors </span><span style=\"font-size: 12pt\">(government and adjacent, healthcare, higher education, nonprofit). You will </span><span style=\"font-size: 12pt; font-weight: bold\">own multi-year roadmaps, value realization, and executive alignment</span><span style=\"font-size: 12pt\"> - while </span><span style=\"font-size: 12pt; font-weight: bold\">driving year-over-year revenue expansion</span><span style=\"font-size: 12pt\"> through renewals, upsell/cross-sell, new solution adoption, and expanded services.</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif\"><br></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 12pt\">You’ll </span><span style=\"font-size: 12pt; font-weight: bold\">lead end-to-end strategic account management:</span><span style=\"font-size: 12pt\"> build and </span><span style=\"font-size: 12pt; font-weight: bold\">manage C‑suite relationships, run QBRs/ABRs, create data-driven account plans and forecasts</span><span style=\"font-size: 12pt\">, and </span><span style=\"font-size: 12pt; font-weight: bold\">shape complex solutions </span><span style=\"font-size: 12pt\">through discovery, scoping, proposals/SOWs, RFPs, pricing, and negotiations. You’ll also </span><span style=\"font-size: 12pt; font-weight: bold\">partner across cross-functional teams</span><span style=\"font-size: 12pt\"> to align priorities, manage dependencies and risks, and deliver roadmap milestones on time and on budget—driving measurable outcomes. </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif\"><br></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 12pt\">Our ideal candidate </span><span style=\"font-size: 12pt; font-weight: bold\">thrives in a fast-paced consulting environment</span><span style=\"font-size: 12pt\">, </span><span style=\"font-size: 12pt; font-weight: bold\">is proactive</span><span style=\"font-size: 12pt\"> and commercially minded, and </span><span style=\"font-size: 12pt; font-weight: bold\">brings executive presence, strategic thinking,</span><span style=\"font-size: 12pt\"> and </span><span style=\"font-size: 12pt; font-weight: bold\">actionable insight </span><span style=\"font-size: 12pt\">to every conversation. Experience with </span><span style=\"font-size: 12pt; font-weight: bold\">Adobe Experience Cloud (AEM/Adobe Commerce) and Acquia/Drupal</span><span style=\"font-size: 12pt\"> is strongly preferred; the ability to quickly learn and advise on evolving digital ecosystems is essential.</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif\"><br></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This role carries quarterly revenue targets and high autonomy. You’ll onboard new clients, expand existing relationships, and collaborate closely with PMO, Delivery, Sales, and partner alliances to accelerate client growth and digital maturity.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-style: italic\">Full-time remote is available nationally. Our Connected Workplace Program gives you the option to choose a remote, hybrid, or in-office workspace! (in Ontario, Canada preferred for in-person connection from time to time)</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Benefits of Becoming a Northerner</span><br></p>\n<p><span style=\"font-size: 12pt\">In exchange for your talent and expertise, Northern is committed to providing:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Benefits plan, including a Health Spending Account<br></span></li>\n<li><span style=\"font-size: 12pt\">Wellness Program &amp; LifeWorks EAP<br></span></li>\n<li><span style=\"font-size: 12pt\">Fitness Reimbursement Program<br></span></li>\n<li><span style=\"font-size: 12pt\">Vet Care Program<br></span></li>\n<li><span style=\"font-size: 12pt\">RRSP Matching<br></span></li>\n<li><span style=\"font-size: 12pt\">Profit-Sharing Performance Bonuses<br></span></li>\n<li><span style=\"font-size: 12pt\">Endless Professional Growth Opportunities<br></span></li>\n<li><span style=\"font-size: 12pt\">Delicious Meals &amp; Company Social Events<br></span></li>\n<li><span style=\"font-size: 12pt\">Free Onsite Parking<br></span></li>\n<li><span style=\"font-size: 12pt\">Referral Bonus Program<br></span></li>\n<li><span style=\"font-size: 12pt\">Flexible work environment - so you can work where &amp; when you work best<br></span></li>\n<li><span style=\"font-size: 12pt\">Allowance to help set up home office<br></span></li>\n</ul>\n<p><span style=\"font-size: 12pt\">Just to name a few!...</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-size: 14pt; font-weight: bold\">Duties &amp; Responsibilities</span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Serve as the </span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">client’s digital transformation lead</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> and</span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\"> trusted strategic partner</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">—owning the multi‑year roadmap, value realization, governance, and executive alignment.</span></li>\n<li><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">Own account growth and P&amp;L outcomes:</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> drive YoY revenue expansion via retention, renewals, upsell/cross‑sell, new solution adoption, and expanded services; build data‑driven account plans, pipeline, and forecasts.</span></li>\n<li><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">Build and manage executive stakeholder relationships</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">; lead strategic conversations and position Northern as a long‑term transformation partner vs. transactional vendor.</span></li>\n<li><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">Develop strategic engagement plans</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> informed by industry trends, platform roadmaps, and analytics; translate insights into initiatives that advance digital maturity and measurable business outcomes.</span></li>\n<li><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">Lead solution shaping and commercial negotiations:</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> discovery, scoping, proposals/SOWs, pricing, contracting; </span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">own RFP responses and persuasive pitch presentations</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> to shape and close complex solutions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Conduct QBRs/ABRs to report on KPIs/ROI, align on roadmap priorities, and inform next‑phase growth initiatives.</span></li>\n<li><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">Partner across cross-functional </span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">teams to align priorities, manage dependencies and risks, and deliver roadmap milestones on time and on budget—driving measurable outcomes. </span></li>\n<li><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">Provide subject matter expertise</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> on large-scale or complex projects, </span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">advocating for best-fit solutions </span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">and guiding clients through technical decisions.</span></li>\n<li><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">Collaborate with internal teams</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> and partner ecosystems/alliances to </span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">introduce new capabilities, co‑sell, and accelerate client outcomes.</span></li>\n<li><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">Lead client onboarding and transition to delivery</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">—securing budget approvals and ensuring seamless integration into agency workflows and governance.</span></li>\n<li><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">Partner with business development </span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">on </span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">pre‑sales enablement,</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> client education, use cases, and solution positioning.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Mentor colleagues, share best practices, and foster a collaborative, high‑performance team culture.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-size: 14pt; font-weight: bold\">What You'll Bring</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span><br></p>\n<ul>\n<li><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">6+ years of consultative sales, </span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">business development</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">, or </span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">revenue-focused account management</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> in an integrated marketing, digital, or creative agency.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Consistent </span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">success growing existing client relationships</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> and meeting/exceeding revenue targets through </span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">strategic account management.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Familiarity with </span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">Adobe Experience Manager/Adobe Commerce, Drupal,</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> and WordPress</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Degree in marketing, communications, advertising, PR, or business, or commensurate experience with measurable results in strategic account management and revenue growth. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Track record </span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">managing client relationships across commercial</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> (retail, professional services, manufacturing, pharmaceuticals, finance) and </span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">public service </span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">(government and government-adjacent, healthcare, higher education, nonprofit) sectors.</span></li>\n<li><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">Experience leading strategic account planning</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">, </span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">executive stakeholder engagement</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">, and </span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">QBR/ABR presentations</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to </span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">manage complex projects</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">, </span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">budgets</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">, and client expectations with professionalism.</span></li>\n<li><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">Skilled in leading persuasive pitch presentations</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">, </span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">contract negotiations</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">, and </span><span style=\"font-family: Inter,sans-serif; font-size: 12pt; font-weight: bold\">RFP responses;</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> shaping and closing complex solutions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience delivering and supporting digital marketing and analytics solutions that drive measurable business results.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Excellent relationship management skills, with strong listening, empathy, and clear communication.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to travel within North America; valid passport required.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Why Join Northern Commerce?</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Be part of a high-performing, collaborative team.<br></span></li>\n<li><span style=\"font-size: 12pt\">Work on exciting analytics projects with leading brands.<br></span></li>\n<li><span style=\"font-size: 12pt\">Opportunity to drive operational excellence and team strategy.<br></span></li>\n<li><span style=\"font-size: 12pt\">Hybrid work environment with flexibility to balance remote and in-office collaboration.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Compensation</span></p>\n<p><span style=\"font-size: 12pt\"><span>This role has a target salary range of </span><span>$80,000 - $110,000 CAD,</span><span> with final compensation determined based on a number of factors, including but not limited to relevant skills and experience, depth of role-related expertise, years of directly applicable experience, internal equity, and market alignment for the role. Compensation decisions also consider the scope and complexity of the position and are made in a manner consistent with our pay practices. In addition to base salary, we offer a comprehensive total rewards package, which may include health &amp; dental benefits, RRSP matching, Profit Sharing, and many additional perks.</span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Equity and Diversity</span><br></p>\n<p><span style=\"font-size: 12pt\">Northern welcomes applications from all qualified individuals and is dedicated to fostering a culture of inclusivity, employment equity, and diversity in the workplace. We encourage candidates from all backgrounds to apply, including but not limited to members of visible minorities, Indigenous peoples, individuals with diverse abilities, and those of all gender identities and expressions.</span></p>\n<p><span style=\"font-size: 12pt\">We are also committed to ensuring an inclusive and accessible recruitment process. Accommodations are available at every stage of the hiring process. If you require support or adjustments to participate fully, please let us know when you apply, and we will work with you to meet your needs.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">AI Use &amp; Interview Transparency</span></p>\n<p><span style=\"font-size: 12pt\">Northern uses AI tools to support parts of the hiring process, such as drafting interview questions and organizing candidate information. We may also record and transcribe interviews to ensure accuracy and consistency in our evaluations. Rest assured, you will be speaking with real live human beings!</span></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Why Join Northern?</span></p>\n<p><span style=\"font-size: 12pt\">You’ll work alongside a team of 200+ digital experts at one of Canada’s Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more. We’re intentional about growth, collaboration, and creating meaningful digital experiences that move our clients forward. </span></p>",
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