IT Administrator (Deskside Support Specialist)

{
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  "source_hash": "5b1d7ba250724cd87a2c3c91bef58a118ff26d6496b229e2bb29bf7c830704a4",
  "last_changed_at": "2026-05-29T07:02:02.245Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Washington, DC",
    "city": "Washington",
    "region": "DC",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 104000,
  "salary_min": 90000,
  "inferred_at": "2026-06-06T07:57:50.420Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Washington, DC",
      "city": "Washington",
      "region": "DC",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Responsibilities: ",
      "content": "<div>\n<ul style=\"list-style-type: disc;\">\n<li>Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in person.</li>\n<li>Diagnose and troubleshoot hardware, software, networking, and system issues.</li>\n<li>Manage and prioritize service tickets using NTIA’s ticketing system to ensure timely resolution.</li>\n<li>Document, track, and monitor reported issues and service requests through closure.</li>\n<li>Install, configure, and maintain desktops, laptops, printers, telephones, and related peripherals.</li>\n<li>Support and help maintain desktops skills for touch-labor.</li>\n<li>Assist with ISCOM material handling, destruction documentation, and semi-annual inventories.</li>\n<li>Participate in root cause analysis of recurring issues and recommend system or process improvements.</li>\n<li>Maintain detailed technical documentation and standard operating procedures.</li>\n<li>Support asset inventory tracking, equipment refreshes, and deployment of new systems.</li>\n\n</ul></div>"
    },
    {
      "text": "Qualifications: ",
      "content": "<div>\n<ul style=\"list-style-type: disc;\">\n<li>Active Secret or Top Secret / SCI clearance required (U.S. Citizenship required)</li>\n<li>Bachelor’s Degree in Information Technology, Computer Science, or related field; or equivalent experience.</li>\n<li>Minimum of 5 years of IT help desk or technical support experience.</li>\n<li>Strong understanding of hardware/software troubleshooting methodologies.</li>\n<li>Familiarity with Active Directory, Microsoft Windows, Microsoft Office Suite, and ticket management systems.</li>\n<li>Proven ability to provide excellent customer service and resolve technical issues efficiently.</li>\n\n</ul></div>"
    },
    {
      "text": "Preferred Qualifications: ",
      "content": "<div>\n<ul style=\"list-style-type: disc;\">\n<li>Experience supporting Department of Commerce (DOC) or other federal agency IT operations.</li>\n<li>Familiarity with ITIL-based incident, problem, and change management processes.</li>\n<li>Experience with Cisco networking equipment, VPNs, and encryption devices.</li>\n<li>Certifications such as Security+, Network+, or ITIL Foundations.</li>\n\n</ul></div>"
    }
  ],
  "country": "US",
  "createdAt": 1779982518904,
  "updatedAt": null,
  "categories": {
    "team": "Expression",
    "location": "Washington, DC",
    "commitment": "Full Time",
    "department": "Featured Hatch Accounts",
    "allLocations": [
      "Washington, DC"
    ]
  },
  "salaryRange": {
    "max": 104000,
    "min": 90000,
    "currency": "USD",
    "interval": "per-year-salary"
  },
  "workplaceType": "onsite"
}