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Home › Companies › F95f26da Fa1b 4e18 Aeb7 6301f36e7dba 19000101 000001 › Call Center Representative I

Call Center Representative I

F95f26da Fa1b 4e18 Aeb7 6301f36e7dba 19000101 000001 · Big Spring, Midland, TX, US, Midland, TX · Active · $16–$18 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyF95f26da Fa1b 4e18 Aeb7 6301f36e7dba 19000101 000001
TitleCall Center Representative I
Normalized title-
Department / team-
LocationBig Spring, TX, United States
Work model-
Employment typeFull Time
Salary$16–$18 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-11 / 2026-06-12
Changed / last seen2026-06-20 / 2026-06-20

Related slices

PageWhat it containsOpen
Company jobsActive postings from F95f26da Fa1b 4e18 Aeb7 6301f36e7dba 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Big Spring.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyF95f26da Fa1b 4e18 Aeb7 6301f36e7dba 19000101 000001
Sourcee6f8737d-430f-4c33-9dc5-93098a477dd9
ATS providerADP Workforce Now Recruiting

Description

MCCU is hiring a Call Center Representative I! Click the link below to review the complete job description. Ideal Candidate: You’ll thrive in this role if you enjoy helping members, problem‑solving in a fast‑paced environment, and delivering friendly, accurate service over the phone. You take pride in resolving requests on the first call whenever possible, communicate clearly, and handle sensitive information with professionalism and care. What Sets You Apart Service: Delivers friendly, efficient service while making complex topics easy to understand. Attention: Processes transactions accurately and protects confidential member information. Pride: Takes ownership of member requests and follows through to completion. Value: Identifies products and services that genuinely meet member needs. Advocate: Works collaboratively with teammates and follows policies, procedures, and compliance standards. What You Bring to the Role Six months to two years of call center, customer service, or financial services experience High‑volume inbound call experience preferred Graduation from an accredited high school or GED Strong communication and active listening skills Ability to multi‑task, retain product knowledge, and stay calm under pressure Strong attention to detail and organizational skills Comfort navigating computer systems and digital tools A Preview of What Joining Us as a Call Center Representative I Looks Like The Call Center Representative I provides first‑call resolution to members by answering questions about accounts, products, and services while completing a variety of transactions accurately and efficiently. This role supports members with online banking, loan payments, bill pay, travel notices, account maintenance, and general troubleshooting. Representatives actively listen to understand member needs, resolve concerns within their authority, and escalate issues appropriately. The role also includes identifying opportunities to cross‑sell relevant products and assisting with loan requests by gathering and documenting information for underwriting. The Impact Behind This Role Deliver a positive, consistent member experience on every call Support members with timely, accurate account service Strengthen member relationships through trust and professionalism Contribute to department goals through reliability and performance Represent MCCU’s values in every interaction To learn more about our company, culture, and the benefits we offer, please click here. Please note: This posting is not intended to serve as a full job description and does not outline all essential duties, responsibilities, or requirements of the role. For complete detailed information about this position, please refer to the linked job description at the bottom of this posting. MCCU is an equal opportunity employer. A ll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. Applicants requiring accommodations to the application and/or interview process should contact a representative of the Human Resource Department at (432) 687-8415. All employment offers with My Community Credit Union are contingent upon the candidate having successfully completed a criminal background and credit check. My Community Credit Union will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.

Full job record

Job IDc56f19996b551272840d5c707f9042faa2e17482
Org ID788c5a01-351d-423d-a5e4-59f276b796fe
Source IDe6f8737d-430f-4c33-9dc5-93098a477dd9
Board IDe6f8737d-430f-4c33-9dc5-93098a477dd9
Provideradp_workforcenow
Provider Job Key567260
TitleCall Center Representative I
Normalized Title—
Statusactive
Activeyes
Location TextBig Spring, Midland, TX, US, Midland, TX
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionTX
CityBig Spring
Salary Raw16.25 To 18.24 (USD) Hourly
Salary Min16.25
Salary Max18.24
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f95f26da-fa1b-4e18-aeb7-6301f36e7dba&ccId=19000101_000001&lang=en_US&type=JS&jobId=567260&jwId=9201431630159_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f95f26da-fa1b-4e18-aeb7-6301f36e7dba&ccId=19000101_000001&lang=en_US&type=JS&jobId=567260&jwId=9201431630159_1
First Seen At2026-06-12 13:47:44Z
Last Seen At2026-06-20 14:27:13Z
Last Checked At2026-06-20 14:27:13Z
Last Changed At2026-06-20 14:27:13Z
Inactive At—
Source Posted At2026-06-11 21:20:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=f95f26da-fa1b-4e18-aeb7-6301f36e7dba|19000101_000001/date=2026-06-20/2026-06-20T14-27-13-551Z-1215ade8b1a6d2504658acf2b1c9240792d1462853c84962d0d1e1aa34da2ff4.json
Event Fields
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Extensions
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Native Structured
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    "requisitionDescription": "<div><div><div><div><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: center; line-height: 1;' data-pasted=\"true\"><strong><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><u>MCCU is hiring a Call Center Representative I! Click the link below to review the complete job description.&nbsp;</u></span></strong></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: center; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong><u><span style=\"background: white;\">Ideal Candidate:</span></u></strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">You&rsquo;ll thrive in this role if you enjoy helping members, problem‑solving in a fast‑paced environment, and delivering friendly, accurate service over the phone. You take pride in resolving requests on the first call whenever possible, communicate clearly, and handle sensitive information with professionalism and care.</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><strong><span style=\"font-size: 15px;\">What Sets You Apart</span></strong></li></ol></div><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><em><u><span style=\"font-size: 15px;\">Service:</span></u></em><span style=\"font-size: 15px;\">&nbsp;Delivers friendly, efficient service while making complex topics easy to understand.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><em><u><span style=\"font-size: 15px;\">Attention:</span></u></em> <span style=\"font-size: 15px;\">Processes transactions accurately and protects confidential member information.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><em><u><span style=\"font-size: 15px;\">Pride:</span></u></em><span style=\"font-size: 15px;\">&nbsp;Takes ownership of member requests and follows through to completion.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><em><u><span style=\"font-size: 15px;\">Value:</span></u></em><span style=\"font-size: 15px;\">&nbsp;Identifies products and services that genuinely meet member needs.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><em><u><span style=\"font-size: 15px;\">Advocate:</span></u></em><span style=\"font-size: 15px;\">&nbsp;Works collaboratively with teammates and follows policies, procedures, and compliance standards.</span></li></ul></div><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><br></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ol start=\"2\" style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><strong><span style=\"font-size: 15px;\">What You Bring to the Role</span></strong></li></ol></div><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Six months to two years of call center, customer service, or financial services experience</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">High‑volume inbound call experience preferred</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Graduation from an accredited high school or GED</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Strong communication and active listening skills</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Ability to multi‑task, retain product knowledge, and stay calm under pressure</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Strong attention to detail and organizational skills</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Comfort navigating computer systems and digital tools</span></li></ul></div><p style='margin: 0in 0in 0in 0.75in; font-size: 16px; font-family: \"Times New Roman\", serif; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin: 0in 0in 0in 0.75in; font-size: 16px; font-family: \"Times New Roman\", serif; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong><u>A Preview of What Joining Us as a Call Center Representative I Looks Like</u></strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background: white;\">The Call Center Representative I provides first‑call resolution to members by answering questions about accounts, products, and services while completing a variety of transactions accurately and efficiently. This role supports members with online banking, loan payments, bill pay, travel notices, account maintenance, and general troubleshooting.</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); background: white;\">Representatives actively listen to understand member needs, resolve concerns within their authority, and escalate issues appropriately. The role also includes identifying opportunities to cross‑sell relevant products and assisting with loan requests by gathering and documenting information for underwriting.</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong><u>The Impact Behind This Role</u></strong></span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Deliver a positive, consistent member experience on every call</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Support members with timely, accurate account service</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Strengthen member relationships through trust and professionalism</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Contribute to department goals through reliability and performance</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); line-height: 1;\"><span style=\"font-size: 15px;\">Represent MCCU&rsquo;s values in every interaction</span></li></ol></div><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: center; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><a href=\"https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f95f26da-fa1b-4e18-aeb7-6301f36e7dba&ccId=19000101_000001&lang=en_US\" style=\"color: rgb(0, 0, 0);\"><strong><span style=\"font-size: 15px; background: white;\">To learn more about our company, culture, and the benefits we offer, please click here.</span></strong></a></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong><em>&nbsp;</em></strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong><em><span style=\"font-size: 13px;\">Please note: This posting is not intended to serve as a full job description and does not outline all essential duties, responsibilities, or requirements of the role. For complete detailed information about this position, please refer to the linked job description at the bottom of this posting.</span></em></strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: justify; line-height: 1;'><br></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: justify; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><a href=\"https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf\" style=\"color: rgb(0, 0, 0);\"><em><span style=\"font-size: 13px;\">MCCU is an equal opportunity employer.</span></em></a><em><span style=\"font-size: 13px;\"> A</span></em><em><span style=\"font-size: 13px;\">ll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. </span></em></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: justify; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><em>&nbsp;</em></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: justify; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><em><span style=\"font-size: 13px;\">A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. Applicants requiring accommodations to the application and/or interview process should contact a representative of the Human Resource Department at (432) 687-8415.</span></em></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; text-align: justify; line-height: 1;'><span style=\"font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><em>&nbsp;</em></span></p><p style=\"line-height: 1;\"><em><span style=\"font-size: 13px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">All employment offers with My Community Credit Union are contingent upon the candidate having successfully completed a criminal background and credit check. My Community Credit Union will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.</span></em></p></div></div></div></div>\n",
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