Customer Service Representative I - PRN

{
  "content_hash": "fbe986f1546aacd71a5721c4f6d8b5e373d0a5b1b565eda1a64942e896eb905d",
  "source_hash": "af0293c73633aa511807748f57ecbb263bd9353812d8b4a20e60404660cabbe2",
  "last_changed_at": "2026-05-31T18:00:51.688Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Muncie, IN, United States",
    "city": "Muncie",
    "region": "IN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T19:48:27.996Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Muncie, IN, United States",
      "city": "Muncie",
      "region": "IN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "day",
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "detail": {
    "Id": "417045",
    "Title": "Customer Service Representative I - PRN",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Administrative, Clerical, Customer Service",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": null,
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 300000003012621,
    "JobFamilyId": 300000002982212,
    "JobFunction": null,
    "JobSchedule": "Part time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": "US",
        "Region1": "Delaware",
        "Region2": "IN",
        "Region3": null,
        "Building": null,
        "Latitude": "40.23842",
        "Longitude": "-85.37163",
        "LocationId": 300000007211834,
        "PostalCode": "47303",
        "TownOrCity": "Muncie",
        "AddressLine1": "2401 W University Ave",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Ball Memorial Hospital"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300004679191213,
    "WorkplaceType": "",
    "BusinessUnitId": 300000002984111,
    "OrganizationId": 300000002984111,
    "GeographyNodeId": 100000552495500,
    "JobFunctionCode": null,
    "LegalEmployerId": 300000002849012,
    "PrimaryLocation": "Muncie, IN, United States",
    "RequisitionType": "Professional",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ExternalContactName": null,
    "ShortDescriptionStr": "",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": null,
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [],
    "ApplyWhenNotPostedFlag": false,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<p style=\"line-height: normal; margin-bottom: 0in;\"><span><strong><u>Location:</u></strong></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span>Ball Memorial Hospital&nbsp;</span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span>2401 W. University Ave</span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span>Muncie, IN 47303</span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span><strong><u>Schedule: &nbsp;ONSITE ONLY -</u></strong></span><strong><u> PRN including Weekends, Mornings, Afternoons, Evenings, Nights – Rotating Holidays</u></strong></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><strong><u>Training is 5-7 weeks Monday-Friday on all 3 shifts</u></strong></p><p style=\"margin-bottom: 0in;\">&nbsp;</p><p style=\"margin-bottom: 0in;\">We are searching for a team-oriented, energetic individual who takes pride in providing excellent service to patients, team members, and providers to join our team at IU Health, Ball Memorial Hospital. As a Customer Service Representative for over 100+ offices, you will be the primary contact for all of IU Health in the East Central Region functioning as the operations command that answers, routes, and manages critical and non-critical calls 24 hours a day, 365 days a year.</p><p style=\"margin-bottom: 0in;\">&nbsp;</p><p style=\"margin-bottom: 0in;\"><strong><u>Key Responsibilities:</u></strong></p><p style=\"margin-bottom: 0in;\">&nbsp;</p><ul><li><p style=\"margin-bottom: 0in;\">Handling Internal and External Calls</p></li><li><p style=\"margin-bottom: 0in;\">Screening Patient Information</p></li><li><p style=\"margin-bottom: 0in;\">Paging, Documenting and Handling Operational/Facility Needs and Emergency Procedures</p></li><li><p style=\"margin-bottom: 0in;\">Dispatching IU Health Police</p></li><li><p style=\"margin-bottom: 0in;\">Utilizing &amp; Scheduling Internal and External Providers</p></li><li>Providing Directory Services</li></ul><p>&nbsp;</p><p><strong><u>Experience with the following will be considered:</u></strong></p><ul><li><p style=\"margin-bottom: 0in;\">Proficiency with Computers &amp; Telephone Inquiries Required&nbsp;</p></li><li><p style=\"margin-bottom: 0in;\">Customer Service Experience Required</p></li><li><p style=\"margin-bottom: 0in;\">Knowledge of Medical Terminology Preferred&nbsp;</p></li><li><p style=\"margin-bottom: 0in;\">Strong Verbal Communicator</p></li><li><p style=\"margin-bottom: 0in;\">Strong Interpersonal Skills</p></li><li>Call Center</li><li>Medical Office/Healthcare Facility Experience Preferred</li></ul><p>&nbsp;</p><p><strong><u>Requirements:</u></strong></p><ul><li>High School Diploma/GED is required.</li><li>Requires 0-3 years of relevant experience.</li><li>Requires proficiency in Microsoft Office.</li><li>Requires the ability to manage time effectively in a fast-paced environment.</li></ul>",
    "ObjectVerNumberProfile": "1",
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "<ul>\n <li><span style=\"border: 0px; font-style: inherit; margin: 0px; padding: 0px\">Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.</span></li>\n <li><span style=\"border: 0px; font-style: inherit; margin: 0px; padding: 0px\">IU Health is ranked No. 1 in Indiana by U.S. News &amp; World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News &amp; World Report.</span></li>\n <li><span style=\"border: 0px; font-style: inherit; margin: 0px; padding: 0px\">A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.</span></li>\n <li>\n  <div style=\"border: 0px; margin: 0px; padding: 0px\">\n   <span style=\"border: 0px; font-style: inherit; margin: 0px; padding: 0px\">With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.</span>\n  </div></li>\n <li><span style=\"border: 0px; font-style: inherit; margin: 0px; padding: 0px\">At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.</span></li>\n <li><span style=\"border: 0px; font-style: inherit; margin: 0px; padding: 0px\">Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.</span></li>\n</ul>",
    "ExternalPostedStartDate": "2026-05-14T16:01:05+00:00",
    "ExternalQualificationsStr": "",
    "InternalQualificationsStr": "",
    "OrganizationDescriptionStr": "<span>Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.</span>",
    "primaryLocationCoordinates": [
      {
        "Latitude": "40.19316",
        "Longitude": "-85.38173",
        "CountryCode": "US",
        "GeographyId": 300000003012621,
        "GeographyNodeId": 100000552495500
      }
    ],
    "ExternalResponsibilitiesStr": "",
    "InternalResponsibilitiesStr": "",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "417045",
    "Title": "Customer Service Representative I - PRN",
    "JobType": null,
    "Distance": 1778716800000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 2,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-05-14",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000003012621,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": "US",
        "Region1": "Delaware",
        "Region2": "IN",
        "Region3": null,
        "Building": null,
        "Latitude": 40.23842,
        "Longitude": -85.37163,
        "LocationId": 300000007211834,
        "PostalCode": "47303",
        "TownOrCity": "Muncie",
        "AddressLine1": "2401 W University Ave",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Ball Memorial Hospital"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "",
    "BusinessUnitId": 300000002984111,
    "OrganizationId": 300000002984111,
    "PostingEndDate": null,
    "LegalEmployerId": 300000002849012,
    "PrimaryLocation": "Muncie, IN, United States",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "US",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://ekcm.fa.us6.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%22417045%22,siteNumber=CX",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 8569
  },
  "detail_errors": []
}