Service Account Manager

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  "location": {
    "raw": "Houston, Texas, 77041, United States",
    "city": "Houston",
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    "country": "United States",
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  "list_job": {
    "id": "105",
    "isRemote": null,
    "location": {
      "city": "Houston",
      "state": "Texas"
    },
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      "state": null,
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    "departmentId": "18563",
    "locationType": "0",
    "jobOpeningName": "Service Account Manager ",
    "departmentLabel": "Service",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Houston",
      "state": "Texas",
      "postalCode": "77041",
      "addressCountry": "United States"
    },
    "datePosted": "2025-12-16",
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    "description": "<p><span style=\"font-weight: bold\">Job Summary:</span></p>\n<p>We are seeking a proactive, relationship-driven <span style=\"font-weight: bold\">Account Manager</span> to support and grow our Electrical Service Division in Houston, TX. This role is responsible for managing client accounts, coordinating service requests, building long-term partnerships, and ensuring high-quality service delivery on commercial electrical projects.</p>\n<p>The ideal candidate has strong customer-service skills, a solid understanding of electrical service operations, and the ability to manage multiple service calls and client needs in a fast-moving environment.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Specific Responsibilities: </span></p>\n<ul>\n<li>Serve as the primary point of contact for assigned commercial service accounts.</li>\n<li>Build, maintain, and grow strong client relationships through consistent communication and service excellence.</li>\n<li>Conduct site visits, client meetings, and walk-throughs as needed</li>\n<li>Understand client needs, priorities, and upcoming project opportunities.</li>\n<li>Manage renewals, proposals, and service agreements.</li>\n<li>Expand service Client Base by face to face, phone, and email.</li>\n<li>Providing customers with product information and availability, estimated time of arrival of goods and product recommendations</li>\n<li>Deliver prompt, professional solutions to service customer inquiries.</li>\n<li>Work to meet immediate goals of customer needs withing the service department.</li>\n<li>Provide customer feedback on performance.</li>\n<li>Suggest customer service improvements to management and set performance and financial goals for technicians you manage and help them attain those goals through team direction and management.</li>\n<li>Assess, evaluate, and report on overall team and individual team member performance.</li>\n<li>Prepare and allocate budgets.</li>\n<li>Research and identify new business opportunities.</li>\n<li>Collaborate with other senior leadership regarding business strategies within the Service Department</li>\n<li>Evaluate job profits and revenue and calculate risks for your projects.</li>\n<li>Ensure compliance with company policies and local, regional, and federal regulations. Work closely with Service Foremen/Technicians to schedule, dispatch, and monitor service calls.</li>\n<li>Ensure all work orders, service tickets, and client updates are completed accurately and on time.</li>\n<li>Provide job cost tracking, change order management, and budget oversight for service projects.</li>\n<li>Collaborate with estimating to prepare and deliver quotes and proposals.</li>\n<li>Ensure safety compliance and adherence to company policies during service operations.</li>\n<li>Track KPIs such as response times, ticket completion, client satisfaction, and revenue targets.</li>\n<li>Resolve client issues quickly and professionally.</li>\n<li>Support invoicing accuracy by coordinating with accounting on completed work, materials, and labor.</li>\n<li>Identify opportunities within existing accounts to expand service offerings.</li>\n<li>Assist the sales/estimating team with proposals for recurring maintenance, repairs, and small projects.</li>\n<li>Participate in client presentations and follow-up meetings to secure new work.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Skills and Qualification:</span></p>\n<ul>\n<li>5+ years of experience in account management, service coordination, or project support (electrical or construction industry preferred).</li>\n<li>Understanding of electrical service work, materials, and terminology.</li>\n<li>Strong communication and customer-service skills.</li>\n<li>Ability to manage multiple accounts, service calls, and priorities simultaneously.</li>\n<li>Proficient in scheduling tools, CRM, or service management systems.</li>\n<li>Valid Texas driver’s license and ability to travel locally for client visits.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Benefits:</span></p>\n<ul>\n<li>Close knit, team-oriented work environment</li>\n<li>Medical, Dental and Vision Insurance</li>\n<li>401K</li>\n<li>Bonus opportunities</li>\n<li>PTO</li>\n<li>Continuing Education Opportunities and Resources</li>\n</ul>\n<p> </p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Enterprise Electrical Core Values: </span></p>\n<ul>\n<li>Safety First, Safety Always (Safety) </li>\n<li>Committed to Excellence (Greatness)</li>\n<li>Plan it, Do it, Own it (Accountability)</li>\n<li>Learn it, Know it, Teach it (Mentorship)</li>\n<li>One Team, One Goal (Teamwork)</li>\n<li>Positive Attitude Required (Positivity)</li>\n</ul>",
    "compensation": "$100K - $110K DOE",
    "departmentId": "18563",
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    "jobOpeningName": "Service Account Manager ",
    "departmentLabel": "Service",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://enterpriseelectrical.bamboohr.com/careers/105",
    "employmentStatusLabel": "Full-Time"
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