Home › Companies › 8e385a58 3229 4077 B1fd 213d4605da47 19000101 000001 › Member Service Specialist
Member Service Specialist
8e385a58 3229 4077 B1fd 213d4605da47 19000101 000001 · Northampton, MA, US, Northampton, MA · Active · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 8e385a58 3229 4077 B1fd 213d4605da47 19000101 000001 |
| Title | Member Service Specialist |
| Normalized title | - |
| Department / team | - |
| Location | Northampton, MA, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2023-08-17 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 8e385a58 3229 4077 B1fd 213d4605da47 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Northampton. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 8e385a58 3229 4077 B1fd 213d4605da47 19000101 000001 |
| Source | 7e2ecdf6-d73d-45ff-9c39-093a0c27e154 |
| ATS provider | ADP Workforce Now Recruiting |
Description
Want to be part of an organization that makes a difference? Come join our team!
UMassFive College Federal Credit Union is looking for a full-time motivated professional to serve as a Member Services Specialist!
Responsibilities: It is the responsibility of the Member Service Specialist to uncover and deliver ways to (1) save or make money for the member; (2) save them time or provide a convenience; (3) provide peace-of-mind for the member; or (4) generally improve the member’s financial knowledge. This will be accomplished by performing a variety of member service duties, including: establishing memberships, opening accounts, interviewing members for consumer and equity loans, disbursing loans, identifying members’ needs and providing services and products in their best interest. Refer members to the appropriate party for specialty financial services such as investment counseling, first mortgage applications, etc. Perform various Teller transactions, such as deposits, withdrawals, loan payments, and transfers. Educate members on financial topics, providing basic financial coaching services as needed.
Requirements: High School Diploma; 2 to 5 years of experience in a customer service or sales position with experience assisting and recommending products and services to better enhance the customers’ overall well-being preferred; knowledge of debits and credits and basic bookkeeping; demonstrated cross-selling ability; excellent member service skills; and excellent computer skills, including Word, web, and Excel, as well as experience using mobile devices, tablets, etc. Previous experience working as a Teller desired.
Hours: Full-time, 37.50 hours/week, including rotating Saturdays
Hours: 37.5 per week – Must be available between the hours of (8:00am and 6pm)
Reports to: Eurika Boulay, Northampton Branch Manager
Grade NE8: Min $19.72 Mid $24.65 Max $29.57
This position includes a fully comprehensive benefits package, including: health, dental, life, vision, flexible spending and disability insurance; paid vacation, sick, and personal time; tuition reimbursement; profit sharing and generous 401(k) plan with company match.
UMassFive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
UMassFive is a smoke-free facility.
Full job record
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| Board ID | 7e2ecdf6-d73d-45ff-9c39-093a0c27e154 |
| Provider | adp_workforcenow |
| Provider Job Key | 459227 |
| Title | Member Service Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Northampton, MA, US, Northampton, MA |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | MA |
| City | Northampton |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=8e385a58-3229-4077-b1fd-213d4605da47&ccId=19000101_000001&lang=en_US&type=JS&jobId=459227&jwId=9200514944329_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=8e385a58-3229-4077-b1fd-213d4605da47&ccId=19000101_000001&lang=en_US&type=JS&jobId=459227&jwId=9200514944329_1 |
| First Seen At | 2026-05-31 18:39:53Z |
| Last Seen At | 2026-06-06 12:43:53Z |
| Last Checked At | 2026-06-06 12:43:53Z |
| Last Changed At | 2026-06-06 12:43:53Z |
| Inactive At | — |
| Source Posted At | 2023-08-17 13:45:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=8e385a58-3229-4077-b1fd-213d4605da47|19000101_000001/date=2026-06-06/2026-06-06T12-43-53-074Z-236e22ce7d1477ecf16fca8d05f038b04f886814919354879c5ce223b8591deb.json |
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