Director, Hotel Operations - US

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    "ShortDescriptionStr": "One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.",
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    "ExternalDescriptionStr": "<p style=\"line-height:normal;\"><a name=\"_Hlk68766615\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.</span></span></a></p><p style=\"line-height:normal;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">We are looking for an amazing&nbsp;Director, Hotel Operations&nbsp;to fill this role, which is based in our Fort Lauderdale office. &nbsp;</span></span></p><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Here is a summary of what Princess is looking for in its Director, Hotel Operations.&nbsp;Is this you?</span></span></p><p style=\"line-height:normal;margin-bottom:0in;\"><br><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">The Director, Hotel Operations is responsible for the overall guest experience onboard the ships operating outside the US.&nbsp;As the main day to day operational contact for the shipboard Hotel General Managers the role will support and coach the onboard teams in delivering a seamless guest vacation experience. This position will collaboratively drive the shipboard teams to foster an environment of guest centricity and high-quality consistent service delivery. This role will continuously analyze guest and teammate feedback from all channels working closely with all areas of the business for continuous improvement. Will support a minimum of 6 ships at any given time, ship assignments will rotate depending on itineraries throughout the year. Responsible for leading a team of at least 10 Hotel General Managers, 10 Associate Hotel General Managers, and over 6000 crew.</span></span><br>&nbsp;</p><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\"><strong>Responsibilities</strong></span></span></p><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\"><strong>Strategic Leadership and Brand Performance:&nbsp;</strong></span></span></p><ul style=\"list-style-type:disc;\"><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Drive the strategic vision for hotel operations, ensuring alignment with Princess Cruises’ brand standards and guest experience goals.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Provide guidance and direction over the strategic direction for the new concepts and experiences</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Participates in the Itinerary planning process, ensuring that appropriate feedback is received from the vessels and future deployment issues are highlighted and addressed</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Leverages Hotel Performance and other analytics reporting to proactively identify, quantify, and prioritize continuous improvement opportunities. Collaborating closely with functional leads across teams like F&amp;B, Entertainment, Port Operations and Itinerary Planning.</span></span></p></li></ul><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\"><strong>Operational Oversight:&nbsp;</strong></span></span></p><ul style=\"list-style-type:disc;\"><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Oversee daily hotel operations across the fleet, including accommodation, food and beverage, guest services, and housekeeping, ensuring consistent delivery of premium service.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Drives a high-performing, guest and crew centric culture focused on innovation, execution, growth, and development.&nbsp;</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Conducts regular ship visits to ensure the product delivery and guest service standards are always met.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Is the main point of contact for the shipboard Hotel General Managers providing operational day to day support.</span></span></p></li></ul><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\"><strong>Team Management and Development:&nbsp;</strong></span></span></p><ul style=\"list-style-type:disc;\"><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Lead, mentor, and develop shipboard and shoreside hotel teams, fostering a culture of excellence, accountability, and continuous improvement.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Career development and coaching of upcoming senior shipboard hotel leaders</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Participates in scheduling, succession planning, training, evaluation and development for all relevant shipboard personnel. Interview and approve, as well as give recommendations to senior shoreside hotel leaders.</span></span></p></li></ul><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\"><strong>Quality Assurance and Compliance:&nbsp;</strong></span></span></p><ul style=\"list-style-type:disc;\"><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Monitor compliance with health, safety, and environmental standards, and ensure adherence to company policies and regulatory requirements.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Works collaboratively with the other Director, Shipboard Operations to ensure fleet alignment, creating brand guidelines, standard operational procedures, KPI’s and targets for the entire fleet.</span></span></p></li></ul><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\"><strong>Financial Management:&nbsp;</strong></span></span></p><ul style=\"list-style-type:disc;\"><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Manage hotel operations budgets, control costs, and optimize revenue opportunities through effective resource allocation and operational efficiencies.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Monitors and drives overall performance of the assigned ships to surpass established targets with a focus on NPS, revenue and other key guest satisfaction metrics.&nbsp;</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Responsible for annual planning and budgeting of over $10 million&nbsp;</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Will work in conjunction with other Directors, Hotel Operations on annual financial planning.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></p></li></ul><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\"><strong>Requirements</strong></span></span></p><ul style=\"list-style-type:disc;\"><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Strategic planner, with an innovative, hands-on, practical management approach.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Ability to provide leadership and motivation to employees in pursuit of company goals.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Works independently and resolves questions from shore side and shipboard management.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Cultivates an environment whereby the shipboard management team is motivated, knowledgeable and proactive.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Flexibility to travel on short notice for operational shipboard visits.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Ten years of extensive global customer services management within a hospitality environment.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Five years of onboard cruise ship experience in a leadership position&nbsp;</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Previous experience at a corporate level either in the cruise industry or in shoreside structures is preferred.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Proven track record in managing large teams and complex operations.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Experience in strategic planning, financial management, and compliance oversight.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Demonstrated ability to drive operational excellence and deliver exceptional guest experiences.&nbsp;</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\"><strong>This position is considered Hybrid and follows the Company’s schedule of four days in the office per week (Monday – Thursday)</strong></span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\"><strong>Beginning in 2028, this position will transition to our new headquarters in the Miami, FL area.</strong></span></span></p></li></ul><p style=\"line-height:normal;margin-bottom:0in;\">&nbsp;</p><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\"><strong>What You Can Expect</strong>&nbsp;</span></span></p><ul style=\"list-style-type:disc;\"><li style=\"color:black;line-height:normal;margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-size:12.0pt;\">Cruise and Travel Privileges for You and Your Family</span></li><li style=\"color:black;line-height:normal;margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-size:12.0pt;\">Health Benefits</span></li><li style=\"color:black;line-height:normal;margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-size:12.0pt;\">401(k)&nbsp;</span></li><li style=\"color:black;line-height:normal;margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-size:12.0pt;\">Employee Stock Purchase Plan&nbsp;</span></li><li style=\"color:black;line-height:normal;margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-size:12.0pt;\">Training &amp; Professional Development</span></li><li style=\"color:black;line-height:normal;margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-size:12.0pt;\">Tuition &amp; Professional Certification Reimbursement</span></li><li style=\"color:black;line-height:normal;margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-size:12.0pt;\">Rewards &amp; Incentives&nbsp;</span></li></ul><p style=\"line-height:normal;margin-bottom:0in;\">&nbsp;</p><p style=\"margin:0in;\"><span style=\"background-color:white;color:black;font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Our Culture… Stronger Together</strong></span></p><p style=\"margin:0in;\"><span style=\"background-color:white;color:black;font-family:&quot;Calibri&quot;,sans-serif;\">Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.&nbsp; Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:&nbsp; </span><a href=\"https://www.princess.com/aboutus/culture-framework/\"><span style=\"background-color:white;color:black;font-family:&quot;Calibri&quot;,sans-serif;\"><strong>https://www.princess.com/aboutus/culture-framework/</strong></span></a></p><p style=\"margin:0in;\">&nbsp;</p><p style=\"margin:0in;\"><span style=\"background-color:white;color:black;font-family:&quot;Calibri&quot;,sans-serif;\">Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.</span></p><p style=\"margin:0in;\">&nbsp;</p><p style=\"margin:0in;\"><span style=\"background-color:white;color:black;font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Americans with Disabilities Act (ADA)</strong></span></p><p style=\"margin:0in;\"><span style=\"background-color:white;color:black;font-family:&quot;Calibri&quot;,sans-serif;\">Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.&nbsp; If you have a disability and require assistance in this application process, please contact&nbsp;</span><a href=\"mailto:[email protected]\"><span style=\"background-color:white;color:black;font-family:&quot;Calibri&quot;,sans-serif;\">[email protected]</span></a></p><p style=\"line-height:normal;margin-bottom:0in;\">&nbsp;</p><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"background-color:white;color:black;\"><span style=\"font-size:12.0pt;\"><strong>#PCL</strong></span></span></p><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\"><strong>#LI-PG1</strong></span></span></p>",
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