Home › Companies › Cbe9299b 1be4 496f B651 56fe013458a3 19000101 000001 › Communications Director
Communications Director
Cbe9299b 1be4 496f B651 56fe013458a3 19000101 000001 · Houston, TX, US, Houston, TX · Active · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | Cbe9299b 1be4 496f B651 56fe013458a3 19000101 000001 |
| Title | Communications Director |
| Normalized title | - |
| Department / team | - |
| Location | Houston, TX, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2021-08-27 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Cbe9299b 1be4 496f B651 56fe013458a3 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Houston. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Cbe9299b 1be4 496f B651 56fe013458a3 19000101 000001 |
| Source | 0a36b7ae-9bd7-4ef8-96f1-ef53ef06b2cf |
| ATS provider | ADP Workforce Now Recruiting |
Description
Next Level Urgent Care, LLC
Job Title: Communications Center Director
Department: Call Ahead.
Reports To: Chief Operating Officer
FLSA Status: Exempt
Index Number: 90.040
Last Modified: 8-8-2021
Purpose:
The Communications Center Director is responsible for the strategic planning and execution of all Call Ahead operations. Core duties include management and leadership of processes for the continuous improvement of the patient experience with specific emphasis on patient care, quality management, workforce planning, recruiting, coaching and training.
Job Duties and Responsibilities
Drive exceptional customer service experience for the Next Level Urgent Care organization. Draft, implement, and execute policies and procedures to facilitate a high-quality patient service experience. Manage metrics, ensure patient satisfaction, and report statistical productivity and efficiency levels related to Call Ahead team. Develop and implement training and quality assurance programs for new hires and experienced employees. Direct the team workflow and workload as well as handle patients’ questions and concerns in a timely manner. Motivate, coach, train and encourage Call Ahead team through positive communication and feedback on an ongoing basis. Identify and recommend expansions to technology, equipment, and policies that may improve customer service and retention. Develop and administer the annual department budget to attain business goals with operational stability. Act as a liaison between the Call ahead team and other departments in the organization.
Desired Qualifications
Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution skills
Strong coaching and leadership skills with the ability to motivate employees Knowledge of management principles and familiarity with company services and policies Organized, reliable and data/results-driven Excellent problem solving and process improvement skills to achieve the goals of the organization
Full job record
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| Org ID | 5b429aa8-6d0b-4bfe-aa76-c7cb90bda6da |
| Source ID | 0a36b7ae-9bd7-4ef8-96f1-ef53ef06b2cf |
| Board ID | 0a36b7ae-9bd7-4ef8-96f1-ef53ef06b2cf |
| Provider | adp_workforcenow |
| Provider Job Key | 379505 |
| Title | Communications Director |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Houston, TX, US, Houston, TX |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | TX |
| City | Houston |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=cbe9299b-1be4-496f-b651-56fe013458a3&ccId=19000101_000001&lang=en_US&type=JS&jobId=379505&jwId=9200118439350_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=cbe9299b-1be4-496f-b651-56fe013458a3&ccId=19000101_000001&lang=en_US&type=JS&jobId=379505&jwId=9200118439350_1 |
| First Seen At | 2026-05-31 18:13:19Z |
| Last Seen At | 2026-06-06 12:39:10Z |
| Last Checked At | 2026-06-06 12:39:10Z |
| Last Changed At | 2026-06-06 12:39:10Z |
| Inactive At | — |
| Source Posted At | 2021-08-27 16:22:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=cbe9299b-1be4-496f-b651-56fe013458a3|19000101_000001/date=2026-06-06/2026-06-06T12-39-07-749Z-6275a7569c13b485097c7b3bb5d4a56ede4092c7ceed58b4f94d81149567afef.json |
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