Internship/Fellowship - Information Technology- EPC

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  "last_changed_at": "2026-05-31T19:06:19.277Z",
  "active_status": "active"
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  "location": {
    "raw": "Association Office - Estes Park, CO 80511; 500 Longhouse Way, Estes Park, CO, 80511, USA",
    "city": "Estes Park",
    "region": "CO",
    "country": "United States",
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  "salary_max": 17.16,
  "salary_min": 17.16,
  "inferred_at": "2026-06-06T20:23:33.221Z",
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    "location": {
      "raw": "Association Office - Estes Park, CO 80511; 500 Longhouse Way, Estes Park, CO, 80511, USA",
      "city": "Estes Park",
      "region": "CO",
      "country": "United States",
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{
  "detail": {
    "city": "Estes Park",
    "jobId": 521471,
    "level": "",
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    "jobTitle": "Internship/Fellowship - Information Technology- EPC",
    "location": "Association Office - Estes Park, CO 80511",
    "startDate": "",
    "clientCode": "0TS15",
    "remoteType": "",
    "description": "<div style=\"border-top:solid 1pt;padding:1pt 0in 0in 0in;\">\r\n<p style=\"border:none;padding:0in;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#f15822;\">POSITION SUMMARY:</span></span></span></b></span></span></span></p>\r\n</div>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\">This position supports the mission of YMCA of the Rockies, which operates a mission-based family and group conference and retreat center serving more than 225,000 people annually. The IT Fellowship Program is designed as a hands-on, entry-level help desk&ndash;focused experience for individuals pursuing careers in information technology.</span></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\">IT Fellows will serve as frontline technical support, assisting staff and departments with day-to-day technology needs while working alongside experienced IT professionals. The fellowship emphasizes help desk operations, customer service, troubleshooting, and documentation, while also providing learning opportunities to build foundational IT skills. Fellows will be supported in preparing for industry-recognized certifications such as CompTIA A+ and Network+, gaining practical experience that reinforces certification objectives in a mission-driven organizational environment.</span></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#f15922;\">OUR CULTURE:</span></span></span></b><strong>&nbsp;</strong><br />\r\n<span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\">We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. The YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff <font color=\"#0782c1\">lead&nbsp;</font>with the heart.</span></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\">We are committed to being welcoming to <b><i>all</i></b> people and to making a difference in the lives of our members, guests, and staff. The work of each staff member matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.</span></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#f15822;\">ESSENTIAL FUNCTIONS:</span></span></span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"scriptor-listitemlistlist-e085efca-0ce1-4fff-8e47-0d0e9aaa3d1d0\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Serve as first-level help desk support, responding to and triaging IT support requests via the ticketing system, phone, and in person.</span></span></span></li>\r\n\t<li class=\"scriptor-listitemlistlist-e085efca-0ce1-4fff-8e47-0d0e9aaa3d1d0\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Perform basic troubleshooting for hardware, software, account access, printers, phones, and connectivity issues, escalating more complex issues as appropriate.</span></span></span></li>\r\n\t<li class=\"scriptor-listitemlistlist-e085efca-0ce1-4fff-8e47-0d0e9aaa3d1d0\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Set up, deploy, and support end-user devices including desktops, laptops, peripherals, and mobile devices.</span></span></span></li>\r\n\t<li class=\"scriptor-listitemlistlist-e085efca-0ce1-4fff-8e47-0d0e9aaa3d1d0\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Assist users with password resets, application access, and basic system navigation.</span></span></span></li>\r\n\t<li class=\"scriptor-listitemlistlist-e085efca-0ce1-4fff-8e47-0d0e9aaa3d1d0\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Accurately document incidents, requests, troubleshooting steps, and resolutions in the IT ticketing system.</span></span></span></li>\r\n\t<li class=\"scriptor-listitemlistlist-e085efca-0ce1-4fff-8e47-0d0e9aaa3d1d0\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Support antivirus, endpoint protection, and basic security practices under guidance.</span></span></span></li>\r\n\t<li class=\"scriptor-listitemlistlist-e085efca-0ce1-4fff-8e47-0d0e9aaa3d1d0\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Assist with maintaining technology inventory, asset tagging, and documentation.</span></span></span></li>\r\n\t<li class=\"scriptor-listitemlistlist-e085efca-0ce1-4fff-8e47-0d0e9aaa3d1d0\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Provide support for phone systems, computer hardware, and wired and wireless networks.</span></span></span></li>\r\n\t<li class=\"scriptor-listitemlistlist-e085efca-0ce1-4fff-8e47-0d0e9aaa3d1d0\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Participate in guided IT projects to gain exposure to infrastructure, networking, and systems administration concepts.</span></span></span></li>\r\n\t<li class=\"scriptor-listitemlistlist-e085efca-0ce1-4fff-8e47-0d0e9aaa3d1d0\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Apply customer service best practices when interacting with staff, guests, and departments.</span></span></span></li>\r\n\t<li class=\"scriptor-listitemlistlist-e085efca-0ce1-4fff-8e47-0d0e9aaa3d1d0\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Cachet Book', sans-serif;\">All other duties as assigned in support of the fellowship learning objectives.</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#f15822;\">REQUIREMENTS/QUALIFICATIONS:</span></span></span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"scriptor-listitemlistlist-e085efca-0ce1-4fff-8e47-0d0e9aaa3d1d1\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Enrollment in or recent completion of an IT-related degree, certificate, or comparable training program.</span></span></span></li>\r\n\t<li class=\"scriptor-listitemlistlist-e085efca-0ce1-4fff-8e47-0d0e9aaa3d1d1\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Basic understanding of computer systems, operating systems, and networking concepts.</span></span></span></li>\r\n\t<li class=\"scriptor-listitemlistlist-e085efca-0ce1-4fff-8e47-0d0e9aaa3d1d1\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Strong desire to learn and develop technical and professional skills in an IT environment.</span></span></span></li>\r\n\t<li class=\"scriptor-listitemlistlist-e085efca-0ce1-4fff-8e47-0d0e9aaa3d1d1\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Ability to prioritize tasks and manage time effectively in a learning-focused role.</span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"MsoBodyText\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Verdana, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#f15922;\">GENERAL YMCA OF THE ROCKIES REQUIREMENTS</span></span></span></b></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Uphold the YMCA of the Rockies Mission, policies, and programs.</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Commitment to diversity, equity, inclusion, and antiracism is required.</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Must meet acceptable criminal background check standards.</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\">All other duties as assigned.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:10pt;\"><span><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#f15922;\">WORK ENVIRONMENT &amp; PHYSICAL DEMANDS:</span></span></span></span></b></span></span></span></span><br />\r\n<span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:'Cachet Book', sans-serif;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</span></span></span>&nbsp; </span></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"scriptor-listitemlistlist-e085efca-0ce1-4fff-8e47-0d0e9aaa3d1d3\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Ability to lift 50 pounds.</span></span></span></li>\r\n\t<li class=\"scriptor-listitemlistlist-e085efca-0ce1-4fff-8e47-0d0e9aaa3d1d3\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Ability to climb ladders and work in tight spaces.</span></span></span></li>\r\n\t<li class=\"scriptor-listitemlistlist-e085efca-0ce1-4fff-8e47-0d0e9aaa3d1d3\" style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Noise level in the work environment is moderate.</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#f15922;\">ENVIRONMENTAL SUSTAINABILITY COLLABORATION:</span></span></span></b></span></span><br />\r\n<span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.</span></span></span></span></span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-bottom:8px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:Verdana, sans-serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#f15922;\">ADDITIONAL INFORMATION:</span></span></span></span></strong><br />\r\n<span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:'Cachet Book', sans-serif;\">YMCA of the Rockies is a <strong><span style=\"font-family:'Cachet Book', sans-serif;\">Praesidium-accredited</span></strong> organization. Our hiring process reflects the values and standards of Praesidium and other accredited organizations. For more information about Praesidium accreditation, please visit </span></span></span><a href=\"https://www.praesidiuminc.com/\" rel=\"noreferrer noopener\" style=\"color:#000000;text-decoration:underline;\" target=\"_blank\"><span style=\"font-size:11pt;\"><span style=\"line-height:110%;\"><span style=\"font-family:'Cachet Book', sans-serif;\">https://www.praesidiuminc.com/</span></span></span></a></span></span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-bottom:8px;\">&nbsp;</p>\r\n\r\n<p align=\"center\" style=\"text-align:center;\"><span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#f15922;\">Note:</span></span></span></b> <span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\">Employees are held accountable for all duties of this job.</span></span></span></span></span><br />\r\n<span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\">This job description is not intended to be an exhaustive list of all duties, responsibilities,</span></span></span></span></span><br />\r\n<span style=\"font-size:10pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Verdana, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\">or qualifications associated with the job.</span></span></span></span></span></p>\r\n",
    "jobCategory": "Information Technology",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Internship/Fellowship - Information Technology- EPC\",\"identifier\":\"J0TS15521471\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/00F1F305D986350F2A5DF3D1AE79350F/jobs/521471\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=00F1F305D986350F2A5DF3D1AE79350F\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":17.16,\"maxValue\":17.16,\"unitText\":\"\"}},\"datePosted\":\"2026-03-25\",\"description\":\"Job DetailsJob Location: Association Office - Estes Park, CO 80511Position Type: Seasonal JobsSalary Range: $17.16 - $17.16 HourlyJob Category: Information Technology\\r\\nPOSITION SUMMARY:\\r\\n\\r\\n\\r\\nThis position supports the mission of YMCA of the Rockies, which operates a mission-based family and group conference and retreat center serving more than 225,000 people annually. The IT Fellowship Program is designed as a hands-on, entry-level help desk&ndash;focused experience for individuals pursuing careers in information technology.\\r\\n\\r\\nIT Fellows will serve as frontline technical support, assisting staff and departments with day-to-day technology needs while working alongside experienced IT professionals. The fellowship emphasizes help desk operations, customer service, troubleshooting, and documentation, while also providing learning opportunities to build foundational IT skills. Fellows will be supported in preparing for industry-recognized certifications such as CompTIA A+ and Network+, gaining practical experience that reinforces certification objectives in a mission-driven organizational environment.\\r\\n\\r\\nOUR CULTURE:&nbsp;\\r\\nWe firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. The YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff lead&nbsp;with the heart.\\r\\n\\r\\nWe are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work of each staff member matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.\\r\\n\\r\\nESSENTIAL FUNCTIONS:\\r\\n\\r\\n\\r\\n\\tServe as first-level help desk support, responding to and triaging IT support requests via the ticketing system, phone, and in person.\\r\\n\\tPerform basic troubleshooting for hardware, software, account access, printers, phones, and connectivity issues, escalating more complex issues as appropriate.\\r\\n\\tSet up, deploy, and support end-user devices including desktops, laptops, peripherals, and mobile devices.\\r\\n\\tAssist users with password resets, application access, and basic system navigation.\\r\\n\\tAccurately document incidents, requests, troubleshooting steps, and resolutions in the IT ticketing system.\\r\\n\\tSupport antivirus, endpoint protection, and basic security practices under guidance.\\r\\n\\tAssist with maintaining technology inventory, asset tagging, and documentation.\\r\\n\\tProvide support for phone systems, computer hardware, and wired and wireless networks.\\r\\n\\tParticipate in guided IT projects to gain exposure to infrastructure, networking, and systems administration concepts.\\r\\n\\tApply customer service best practices when interacting with staff, guests, and departments.\\r\\n\\tAll other duties as assigned in support of the fellowship learning objectives.\\r\\n\\r\\n\\r\\nREQUIREMENTS/QUALIFICATIONS:\\r\\n\\r\\n\\r\\n\\tEnrollment in or recent completion of an IT-related degree, certificate, or comparable training program.\\r\\n\\tBasic understanding of computer systems, operating systems, and networking concepts.\\r\\n\\tStrong desire to learn and develop technical and professional skills in an IT environment.\\r\\n\\tAbility to prioritize tasks and manage time effectively in a learning-focused role.\\r\\n\\r\\n\\r\\nGENERAL YMCA OF THE ROCKIES REQUIREMENTS\\r\\n\\r\\n\\r\\n\\tUphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions\\r\\n\\tUphold the YMCA of the Rockies Mission, policies, and programs.\\r\\n\\tPossess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.\\r\\n\\tSupport the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.\\r\\n\\tPromote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.\\r\\n\\tAttend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.\\r\\n\\tCommitment to diversity, equity, inclusion, and antiracism is required.\\r\\n\\tMust meet acceptable criminal background check standards.\\r\\n\\tAll other duties as assigned.\\r\\n\\r\\n\\r\\nWORK ENVIRONMENT &amp; PHYSICAL DEMANDS:\\r\\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; \\r\\n\\r\\n\\r\\n\\tAbility to lift 50 pounds.\\r\\n\\tAbility to climb ladders and work in tight spaces.\\r\\n\\tNoise level in the work environment is moderate.\\r\\n\\r\\n\\r\\nENVIRONMENTAL SUSTAINABILITY COLLABORATION:\\r\\nSupport organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.\\r\\n\\r\\nADDITIONAL INFORMATION:\\r\\nYMCA of the Rockies is a Praesidium-accredited organization. Our hiring process reflects the values and standards of Praesidium and other accredited organizations. For more information about Praesidium accreditation, please visit https://www.praesidiuminc.com/\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nNote: Employees are held accountable for all duties of this job.\\r\\nThis job description is not intended to be an exhaustive list of all duties, responsibilities,\\r\\nor qualifications associated with the job.\\r\\nQualifications\",\"responsibilities\":\"\\r\\nPOSITION SUMMARY:\\r\\n\\r\\n\\r\\nThis position supports the mission of YMCA of the Rockies, which operates a mission-based family and group conference and retreat center serving more than 225,000 people annually. The IT Fellowship Program is designed as a hands-on, entry-level help desk&ndash;focused experience for individuals pursuing careers in information technology.\\r\\n\\r\\nIT Fellows will serve as frontline technical support, assisting staff and departments with day-to-day technology needs while working alongside experienced IT professionals. The fellowship emphasizes help desk operations, customer service, troubleshooting, and documentation, while also providing learning opportunities to build foundational IT skills. Fellows will be supported in preparing for industry-recognized certifications such as CompTIA A+ and Network+, gaining practical experience that reinforces certification objectives in a mission-driven organizational environment.\\r\\n\\r\\nOUR CULTURE:&nbsp;\\r\\nWe firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. The YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff lead&nbsp;with the heart.\\r\\n\\r\\nWe are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work of each staff member matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.\\r\\n\\r\\nESSENTIAL FUNCTIONS:\\r\\n\\r\\n\\r\\n\\tServe as first-level help desk support, responding to and triaging IT support requests via the ticketing system, phone, and in person.\\r\\n\\tPerform basic troubleshooting for hardware, software, account access, printers, phones, and connectivity issues, escalating more complex issues as appropriate.\\r\\n\\tSet up, deploy, and support end-user devices including desktops, laptops, peripherals, and mobile devices.\\r\\n\\tAssist users with password resets, application access, and basic system navigation.\\r\\n\\tAccurately document incidents, requests, troubleshooting steps, and resolutions in the IT ticketing system.\\r\\n\\tSupport antivirus, endpoint protection, and basic security practices under guidance.\\r\\n\\tAssist with maintaining technology inventory, asset tagging, and documentation.\\r\\n\\tProvide support for phone systems, computer hardware, and wired and wireless networks.\\r\\n\\tParticipate in guided IT projects to gain exposure to infrastructure, networking, and systems administration concepts.\\r\\n\\tApply customer service best practices when interacting with staff, guests, and departments.\\r\\n\\tAll other duties as assigned in support of the fellowship learning objectives.\\r\\n\\r\\n\\r\\nREQUIREMENTS/QUALIFICATIONS:\\r\\n\\r\\n\\r\\n\\tEnrollment in or recent completion of an IT-related degree, certificate, or comparable training program.\\r\\n\\tBasic understanding of computer systems, operating systems, and networking concepts.\\r\\n\\tStrong desire to learn and develop technical and professional skills in an IT environment.\\r\\n\\tAbility to prioritize tasks and manage time effectively in a learning-focused role.\\r\\n\\r\\n\\r\\nGENERAL YMCA OF THE ROCKIES REQUIREMENTS\\r\\n\\r\\n\\r\\n\\tUphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions\\r\\n\\tUphold the YMCA of the Rockies Mission, policies, and programs.\\r\\n\\tPossess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.\\r\\n\\tSupport the YMCA of the Rockies safety program. 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Our hiring process reflects the values and standards of Praesidium and other accredited organizations. For more information about Praesidium accreditation, please visit https://www.praesidiuminc.com/\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nNote: Employees are held accountable for all duties of this job.\\r\\nThis job description is not intended to be an exhaustive list of all duties, responsibilities,\\r\\nor qualifications associated with the job.\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"YMCA OF THE ROCKIES\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=00F1F305D986350F2A5DF3D1AE79350F\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"500 Longhouse Way\",\"addressLocality\":\"Estes Park\",\"addressRegion\":\"CO\",\"postalCode\":80511,\"addressCountry\":\"USA\"}},\"industry\":\"Information Technology\",\"validThrough\":\"2026-06-15\"}",
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