Customer Service Representative

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  "location": {
    "raw": "Kingsville, TX, United States",
    "city": "Kingsville",
    "region": "TX",
    "country": "United States",
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    "countries": [
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  "salary_period": "day",
  "workplace_type": "on_site",
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    "Id": "101030",
    "Title": "Customer Service Representative",
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    "Category": "Sales",
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    "JobSchedule": "Part time",
    "BusinessUnit": null,
    "ContractType": "Regular",
    "Organization": "1853 Brands, King Ranch Enterprise",
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    "workLocation": [
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        "Country": "US",
        "Region1": "Kleberg",
        "Region2": "TX",
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        "Building": null,
        "Latitude": "27.48388",
        "Longitude": "-97.85333",
        "LocationId": 300000007301063,
        "PostalCode": "78363",
        "TownOrCity": "Kingsville",
        "AddressLine1": "201 E Kleberg Ave",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "KRSS Kingsville Store"
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    "ShortDescriptionStr": "A Customer Service Representative responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. They resolve routine and basic problems and communicate solutions or requested information to the customer. The Customer Service Representative analyzes a customer's service needs and refers to other services or technical departments for follow-up as needed. ",
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    "ExternalDescriptionStr": "What to Expect in the Role:\n<ul>\n <li>Provide introductory information to new customers.</li>\n <li>Ensure that customers are satisfied with products or services.</li>\n <li>Follow up with clients or customers to check that they’re still satisfied with any purchases.</li>\n <li>Let customers or clients know about additional products or services.</li>\n <li>Determining the quickest, most effective ways to answer a client’s or customer’s questions.</li>\n <li>Escalate queries and concerns to appropriate area.</li>\n <li>Troubleshoot common issues with a product or service.</li>\n <li>Work with operations and other departments to find appropriate solutions.</li>\n <li>Answer and direct all telephone calls in a timely manner.</li>\n <li>Assist customers in a professional manner.</li>\n <li>Be knowledgeable of all past and present products.</li>\n <li>Enter credit memos sent from receiving into the computer.</li>\n <li>Contact web customers when items are on backorder.</li>\n <li>Contact customers when there is a delay in shipping merchandise.</li>\n <li>Be prepared to work varied schedules according to production schedule.</li>\n</ul>What We Will Be Needing From You:&nbsp;\n<ul>\n <li>Interpersonal and customer service skills.</li>\n <li>Analytical and problem-solving skills.</li>\n <li>Multitasking and organizational skills.</li>\n <li>Ability to answer a high volume of calls and/or emails daily.</li>\n <li>Ability to share work among a customer service team.</li>\n <li>Attentiveness and patience.</li>\n <li>Time-management skills</li>\n <li>Ability to find the positive in any situation.</li>\n <li>Working knowledge of Excel, MS Word, Email, cash register, and basic office equipment.</li>\n <li>High school diploma or equivalent.&nbsp;</li>\n <li>Prior customer service and/or retail experience is preferred.</li>\n</ul>",
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    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "<div>\n Not Just Cowboys…but we have those too!\n</div>\n<div>\n <div>\n  To attract and retain the best talent possible, King Ranch, Inc. is committed to providing a culture focused on our core values, which include being a team player, honesty, accountability, willingness to learn and excellence. These aren’t just words to us, they are us!&nbsp; Our employees give their best each and every day to safeguard the legacy we have been entrusted with.&nbsp; If this sounds like something you would like to be a part of we encourage you to apply and join the King Ranch team.\n </div>\n</div>\n<div>\n <br/>\n</div>",
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