Support Engineer - Level 2

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  "last_changed_at": "2026-06-03T12:27:08.762Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Toronto, Ontario",
    "city": "Toronto",
    "region": "ON",
    "country": "Canada",
    "is_remote": true,
    "confidence": 0.85
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T07:56:59.930Z",
  "launch_scope": {
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    "included": true,
    "language": "en",
    "location": {
      "raw": "Toronto, Ontario",
      "city": "Toronto",
      "region": "ON",
      "country": "Canada",
      "is_remote": true,
      "confidence": 0.85
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
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{}

{
  "lists": [
    {
      "text": "Responsibilities:",
      "content": "\n<li>Analyzing and evaluating requirements and proposing high level design and technical solutions to issues that arise from internal and external customer issues.</li>\n<li>Analyzing solutions to ensure that they will be interoperable, performant and maintainable.</li>\n<li>Working with Tier1 support team to diagnose and correct issues raised in customer incidents.</li>\n<li>Collaborating with coredev and client solutions teams to ensure any fixes from the support team meet core and customer technical/architectural requirements.</li>\n<li>Support the mentoring of Tier 1 Service Desk staff and other developers on technical guidelines, functionality, debugging, performance and operational procedures and troubleshooting techniques and serve as their technical mentor.</li>\n<li>Participate in major incident response teams.</li>\n<li>Ensure relevant documentation and frameworks are maintained and up-to-date.</li>\n<li>Research technologies that will be used in new and existing modules of the solution.</li>\n<li>Ability to analyze and solve problems, identify issues and apply or implement solutions.</li>\n<li>Break down work for other team members and be the go-to person for project issues/status.</li>\n<li>Analyze solutions to ensure that they are interoperable, performant and maintainable.</li>\n<li>Comply with the privacy, security and confidentiality policies.</li>\n"
    },
    {
      "text": "Requirements",
      "content": "<div>\n\n<li>3+ years of experience in software development and/or equivalent experience.&nbsp;</li>\n<li>Post-secondary education in computer science, software development or equivalent education and/or experience.&nbsp;</li>\n<li>Experience with developing software applications, unit and functional test practices along with end-to-end feature development and building complex systems.</li>\n<li>Experience in HL7 (V2, FHIR) is an asset.</li>\n<li>Experience with Hibernate, Spring, REST web services, Git is an asset.</li>\n\n</div>"
    }
  ],
  "country": "CA",
  "createdAt": 1780421062864,
  "updatedAt": null,
  "categories": {
    "team": "Customer Success Team",
    "location": "Toronto, Ontario",
    "commitment": "Full Time",
    "department": "Technology & Delivery Ops",
    "allLocations": [
      "Toronto, Ontario"
    ]
  },
  "salaryRange": null,
  "workplaceType": "remote"
}