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Home › Companies › 10035b76 3c6f 44a9 966e 0b3d541595d7 19000101 000001 › Customer Service Representative

Customer Service Representative

10035b76 3c6f 44a9 966e 0b3d541595d7 19000101 000001 · Paris, ON, CA, Paris, ON · On Site · Active · CAD 45,000–CAD 55,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company10035b76 3c6f 44a9 966e 0b3d541595d7 19000101 000001
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationParis, ON, Canada
Work modelOn Site
Employment typeFull Time
SalaryCAD 45,000–CAD 55,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-26 / 2026-05-31
Changed / last seen2026-06-22 / 2026-06-22

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PageWhat it containsOpen
Company jobsActive postings from 10035b76 3c6f 44a9 966e 0b3d541595d7 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Paris.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company10035b76 3c6f 44a9 966e 0b3d541595d7 19000101 000001
Source7648842f-2749-4cdd-ad5e-9dddcd8afff2
ATS providerADP Workforce Now Recruiting

Description

Job Title: Customer Service Representative Location: Paris, Ontario | Full-Time In-Office Status: Existing Vacancy (Hiring for an immediate start) Compensation: $45,000 – $55,000 annually (commensurate with experience) At Rawlings, our mission is to enhance the performance and enjoyment of athletes of all ages and abilities through innovation and marketing of the finest sports equipment and apparel available. We are looking for a Customer Service Representative to join our team in Paris, Ontario. Role Overview The Customer Service Representative is responsible for handling external and internal correspondence and telephone calls. This role provides proven overall day-to-day customer satisfaction and support through product knowledge and by processing orders, answering incoming phone calls, questions and troubleshooting issues. Knowledgeable and experienced to anticipate product availability to fulfill customer needs and to ensure customer satisfaction. Key Responsibilities Working knowledge of SPS Commerce and EDI PO processing. Reviews and monitors daily incoming and existing orders for EDI transmission issues, inventory availability, ship-to setup, request dates, and distribution coordination (e.g., pick tickets). Ability to troubleshoot and resolve EDI errors to ensure timely processing of purchase orders and shipments. Coordinates EDI setup with accounts by cross-referencing account details, ship-to locations, item data, pricing, and requested delivery dates in compliance with customer-specific requirements and EDI standards. Oversees and supports FGL accounts, including order processing and management, and handles invoicing through SPS Commerce. Ensures timely and accurate order fulfillment based on customer request dates and follows up on backorders, shipment tracking, and delinquent orders. Keys, prints, and updates orders in Docuware. Answers incoming customer and account phone calls using the Five9 Customer Service Phone Queue system. Processes customer orders, responds to inquiries regarding products, pricing, orders, and returns, and provides solutions to customer service issues in a professional manner. Troubleshoots and resolves customer concerns, ensuring clear and courteous communication throughout. Reviews, analyzes, and resolves warranty requests in a timely manner as per policy. Ensure follow-up by staying in touch and advise all Customers/Consumers RA is completed. Familiarity with product lines is beneficial. Qualifications Proven Customer Service Skills with 3 years prior customer service experience. Ability to fluently speak and write in English (bilingual English/French considered an asset) Experience with Incorta, E1, SPS Commerce and EDI systems and practices. Proficient with Microsoft Office software, Word and Power Point. Advanced Excel skills. Excellent alpha and numeric data entry skills. Strong attention to detail. Excellent communication with high level of professionalism and positive people-interface skills. Excellent organizational skills and strong ability to multi-task. Secondary School or College Diploma. Legally entitled to work in Canada (Note: Per Ontario law, we do not require specific "Canadian Experience" for this role; international experience is welcomed and valued.) Rawlings Sporting Goods Total Compensation Package: The health, well-being and financial stability of our employees are a high priority for us. Our benefit plan includes competitive compensation and a full range of life and career enhancing benefits. We offer the following benefits to all full-time employees (subject to required waiting periods): Comprehensive medical/dental/vision plans Company paid life and AD&D insurance Long-term disability insurance (employee paid premium) Employee Assistance Program. Group RRSP & TFSA (fully vested immediately) with Company match. Tuition reimbursement program Opportunities for advancement Employee Discount Program Artificial Intelligence (AI) Disclosure Important : We use Artificial Intelligence (AI) software to assist in the initial screening and assessment of applicant resumes. Human recruiters review all short-listed candidates before an interview is granted. In accordance with the Working for Workers Act, we will notify all interviewed candidates of our final hiring decision within 45 days of their final interview. Rawlings is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Rawlings regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential. This job description does not list all the duties of the job. Position may be required to perform other duties as needed.

Full job record

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Source ID7648842f-2749-4cdd-ad5e-9dddcd8afff2
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Provider Job Key573166
TitleCustomer Service Representative
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CountryCanada
RegionON
CityParis
Salary Raw45000.00 To 55000.00 (CAD) Annually
Salary Min45,000
Salary Max55,000
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=10035b76-3c6f-44a9-966e-0b3d541595d7&ccId=19000101_000001&lang=en_US&type=JS&jobId=573166&jwId=9203964944891_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=10035b76-3c6f-44a9-966e-0b3d541595d7&ccId=19000101_000001&lang=en_US&type=JS&jobId=573166&jwId=9203964944891_1
First Seen At2026-05-31 18:37:28Z
Last Seen At2026-06-22 12:03:26Z
Last Checked At2026-06-22 12:03:26Z
Last Changed At2026-06-22 12:03:26Z
Inactive At—
Source Posted At2026-05-26 14:48:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-bottom:6.0pt;text-align:justify;' data-pasted=\"true\"><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Job Title:</span></strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>&nbsp;Customer Service Representative&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-bottom:6.0pt;text-align:justify;'><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Location:</span></strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>&nbsp;Paris, Ontario | Full-Time In-Office</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-bottom:6.0pt;text-align:justify;'><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Status:</span></strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>&nbsp;Existing Vacancy (Hiring for an immediate start)</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-bottom:6.0pt;text-align:justify;'><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Compensation: </span></strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>$45,000 &ndash; $55,000 annually (commensurate with experience)</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>At Rawlings, our mission is to enhance the performance and enjoyment of athletes of all ages and abilities through innovation and marketing of the finest sports equipment and apparel available. We are looking for a&nbsp;</span><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>Customer Service Representative</span></strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>&nbsp;to join our team in&nbsp;</span><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>Paris, Ontario.</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Role Overview</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>The Customer Service Representative is responsible for handling external and internal correspondence and telephone calls. This role provides proven overall day-to-day customer satisfaction and support through product knowledge and by processing orders, answering incoming phone calls, questions and troubleshooting issues. Knowledgeable and experienced to anticipate product availability to fulfill customer needs and to ensure customer satisfaction.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Key Responsibilities</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Working knowledge of SPS Commerce and EDI PO processing.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Reviews and monitors daily incoming and existing orders for EDI transmission issues, inventory availability, ship-to setup, request dates, and distribution coordination (e.g., pick tickets).</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Ability to troubleshoot and resolve EDI errors to ensure timely processing of purchase orders and shipments.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Coordinates EDI setup with accounts by cross-referencing account details, ship-to locations, item data, pricing, and requested delivery dates in compliance with customer-specific requirements and EDI standards.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Oversees and supports FGL accounts, including order processing and management, and handles invoicing through SPS Commerce.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Ensures timely and accurate order fulfillment based on customer request dates and follows up on backorders, shipment tracking, and delinquent orders.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Keys, prints, and updates orders in Docuware.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Answers incoming customer and account phone calls using the Five9 Customer Service Phone Queue system.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Processes customer orders, responds to inquiries regarding products, pricing, orders, and returns, and provides solutions to customer service issues in a professional manner.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Troubleshoots and resolves customer concerns, ensuring clear and courteous communication throughout.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Reviews, analyzes, and resolves warranty requests in a timely manner as per policy. Ensure follow-up by staying in touch and advise all Customers/Consumers RA is completed. Familiarity with product lines is beneficial.</span></li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-bottom:3.0pt;'>&nbsp;</p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Qualifications</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><ul><li style=\"margin-top: 0in; margin-right: 0in; font-size: 13px; font-family: initial; margin-bottom: 3pt; text-align: justify;\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>Proven Customer Service Skills with 3 years prior customer service experience.</span></li><li style=\"margin-top: 0in; margin-right: 0in; font-size: 13px; font-family: initial; margin-bottom: 3pt; text-align: justify;\"><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Ability to fluently speak and write in English (bilingual English/French considered an asset)</span></li><li style=\"margin-top: 0in; margin-right: 0in; font-size: 13px; font-family: initial; margin-bottom: 3pt; text-align: justify;\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>Experience with Incorta, E1, SPS Commerce and EDI systems and practices.</span></li><li style=\"margin-top: 0in; margin-right: 0in; font-size: 13px; font-family: initial; margin-bottom: 3pt; text-align: justify;\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>Proficient with Microsoft Office software, Word and Power Point.</span></li><li style=\"margin-top: 0in; margin-right: 0in; font-size: 13px; font-family: initial; margin-bottom: 3pt; text-align: justify;\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>Advanced Excel skills.</span></li><li style=\"margin-top: 0in; margin-right: 0in; font-size: 13px; font-family: initial; margin-bottom: 3pt; text-align: justify;\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>Excellent alpha and numeric data entry skills.</span></li><li style=\"margin-top: 0in; margin-right: 0in; font-size: 13px; font-family: initial; margin-bottom: 3pt; text-align: justify;\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>Strong attention to detail.</span></li><li style=\"margin-top: 0in; margin-right: 0in; font-size: 13px; font-family: initial; margin-bottom: 3pt; text-align: justify;\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>Excellent communication with high level of professionalism and positive people-interface skills.</span></li><li style=\"margin-top: 0in; margin-right: 0in; font-size: 13px; font-family: initial; margin-bottom: 3pt; text-align: justify;\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>Excellent organizational skills and strong ability to multi-task.</span></li><li style=\"margin-top: 0in; margin-right: 0in; font-size: 13px; font-family: initial; margin-bottom: 3pt; text-align: justify;\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>Secondary School or College Diploma.&nbsp;</span></li><li style=\"margin-top: 0in; margin-right: 0in; font-size: 13px; font-family: initial; margin-bottom: 3pt; text-align: justify;\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>Legally entitled to work in Canada&nbsp;</span></li><li style=\"margin-top: 0in; margin-right: 0in; font-size: 13px; font-family: initial; margin-bottom: 3pt; text-align: justify;\"><em><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>(Note: Per Ontario law, we do not require specific &quot;Canadian Experience&quot; for this role; international experience is welcomed and valued.)</span></em></li></ul><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;line-height:150%;'>&nbsp;</p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;background:white;' data-pasted=\"true\"><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#262321;'>Rawlings Sporting Goods Total Compensation Package:</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;background:white;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;background:white;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:#262321;'>The health, well-being and financial stability of our employees are a high priority for us. Our benefit plan includes competitive compensation and a full range of life and career enhancing benefits. We offer the following benefits to all full-time employees (subject to required waiting periods):</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:13px;font-family: initial;color:#262321;background:white;\"><span style='font-size:16px;font-family:     \"Arial\",sans-serif;'>Comprehensive medical/dental/vision plans</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;color:#262321;background:white;\"><span style='font-size:16px;font-family:     \"Arial\",sans-serif;'>Company paid life and AD&amp;D insurance</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;color:#262321;background:white;\"><span style='font-size:16px;font-family:     \"Arial\",sans-serif;'>Long-term disability insurance (employee paid premium)</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;color:#262321;background:white;\"><span style='font-size:16px;font-family:     \"Arial\",sans-serif;'>Employee Assistance Program.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;color:#262321;background:white;\"><span style='font-size:16px;font-family:     \"Arial\",sans-serif;'>Group RRSP &amp; TFSA (fully vested immediately) with Company match.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;color:#262321;background:white;\"><span style='font-size:16px;font-family:     \"Arial\",sans-serif;'>Tuition reimbursement program</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;color:#262321;background:white;\"><span style='font-size:16px;font-family:     \"Arial\",sans-serif;'>Opportunities for advancement</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;color:#262321;background:white;\"><span style='font-size:16px;font-family:     \"Arial\",sans-serif;'>Employee Discount Program</span></li></ul><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:4.5pt;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;margin-left:4.5pt;line-height:150%;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Artificial Intelligence (AI) Disclosure</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><ul><li style=\"margin-top: 0in; margin-right: 0in; font-size: 13px; font-family: initial; margin-bottom: 3pt; text-align: justify;\" data-pasted=\"true\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;'><strong>Important</strong>: We use <strong>Artificial Intelligence (AI)&nbsp;</strong>software to assist in the initial screening and assessment of applicant resumes. &nbsp;Human recruiters review all short-listed candidates before an interview is granted.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.25in;line-height:150%;'><br></p><p><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>In accordance with the Working for Workers Act, we will notify all interviewed candidates of our final hiring decision within 45 days of their final interview.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;' data-pasted=\"true\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>Rawlings is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Rawlings regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p><br></p><p><span style='font-size:16px;font-family:\"Arial\",sans-serif;'><em>This job description does not list all the duties of the job. &nbsp;Position may be required to perform other duties as needed.</em></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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