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    "requisitionDescription": "<div><div><p data-pasted=\"true\"><strong><span style=\"font-family: arial, sans-serif; font-size: 18px;\">Position Summary</span></strong></p><p>The Director of Global Field Operations is responsible for developing and executing a scalable, world-class service and support strategy across TARGAN&rsquo;s international markets, with a primary focus on North America, Latin America (LATAM), Europe (EU), and Southeast Asia. This role leads both internal field service teams and third-party service partners to ensure consistent, high-quality system performance, customer satisfaction, and operational excellence across diverse geographies.</p><p>This leader will oversee all aspects of global field operations, including technical service, system installation and implementation, training, and partner management. The role requires a strong combination of technical expertise, global operational leadership, customer-centric mindset, and the ability to build and scale service infrastructure in emerging and established markets. Commercial poultry production knowledge is highly valued.</p><p data-pasted=\"true\"><strong><span style=\"font-size: 18px; font-family: arial, sans-serif;\">Key Job Responsibilities</span></strong></p><p><strong>Global Field Service Strategy &amp; Execution</strong></p><ul type=\"disc\"><li>Develop and implement a global field operations strategy that supports commercial growth and ensures consistent service delivery across LATAM, EU, and Southeast Asia.</li><li>Build and lead a high-performing, globally distributed field service organization, including both direct employees and third-party service providers.</li><li>Establish regional service models that balance cost efficiency, responsiveness, and quality, leveraging in-country partners where appropriate.</li></ul><p><strong>Field Service &amp; Technical Support</strong></p><ul type=\"disc\"><li>Ensure optimal performance of all deployed TARGAN systems through preventative maintenance, diagnostics, troubleshooting, and proactive customer engagement.</li><li>Standardize service delivery processes, tools, and performance expectations across all regions.</li><li>Monitor global system performance and uptime, driving corrective actions and continuous improvement initiatives.</li></ul><p><strong>Installation &amp; Implementation</strong></p><ul type=\"disc\"><li>Oversee global installation teams and partners responsible for system deployment, commissioning, validation, and customer onboarding.</li><li>Ensure consistent execution of installation standards and timelines across all markets.</li><li>Partner with commercial and project teams to support successful system launches in new countries and regions.</li></ul><p><strong>Training &amp; Capability Development</strong></p><ul type=\"disc\"><li>Develop and implement a global training and certification program for internal technicians and third-party partners.</li><li>Ensure all field personnel are equipped to operate, maintain, diagnose, and repair TARGAN systems to company standards.</li><li>Build regional technical capability to support long-term scalability and reduced reliance on centralized resources.</li></ul><p><strong>Third-Party Partner Management</strong></p><ul type=\"disc\"><li>Establish, manage, and evaluate third-party field service contractors, distributors, and service partners globally.</li><li>Define clear service level agreements (SLAs), performance metrics, and accountability standards for all partners.</li><li>Conduct regular performance reviews and drive continuous improvement across the partner network.</li></ul><p><strong>Customer Experience &amp; Relationship Management</strong></p><ul type=\"disc\"><li>Serve as a senior escalation point for key global customers, ensuring timely resolution of issues and strong relationship management.</li><li>Partner with commercial teams to align service delivery with customer expectations and contractual commitments.</li><li>Use customer feedback and field insights to drive product and service improvements.</li></ul><p><strong>Operational Excellence &amp; Governance</strong></p><ul type=\"disc\"><li>Develop and track KPIs, dashboards, and reporting to measure service performance, cost, and efficiency globally.</li><li>Drive a culture of accountability, safety, compliance, and continuous improvement across all field operations.</li><li>Ensure adherence to regional regulatory, safety, and environmental requirements.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul type=\"disc\"><li>Act as a strategic partner to Sales, Veterinary Services, Engineering, Production, R&amp;D, and Supply Chain teams.</li><li>Provide field insights to inform product development, system design improvements, and commercial strategy.</li><li>Support global expansion efforts, including new market entry and infrastructure planning.</li></ul><p><strong>Leadership &amp; Team Development</strong></p><ul type=\"disc\"><li>Lead, mentor, and develop regional leaders, managers, and technical teams.</li><li>Build a strong, unified culture across a geographically dispersed organization.</li><li>Establish clear roles, responsibilities, and performance expectations across global teams.</li></ul><p data-pasted=\"true\"><strong>Other</strong></p><ul type=\"disc\"><li>Available for urgent escalations as needed, including outside standard business hours.</li><li>Travel up to 50% internationally.</li></ul><h3 style=\"margin-left:0in;\" data-pasted=\"true\"><strong><span style=\"font-size: 18px; font-family: arial, sans-serif;\">Key Competencies &amp; Skills</span></strong></h3><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Proven experience leading global field service or operations teams across multiple regions.</li><li>Strong experience managing third-party service providers, distributors, or contractor networks internationally.</li><li>Demonstrated ability to scale service organizations in high-growth, international environments.</li><li>Excellent communication skills with the ability to engage effectively across cultures and levels of the organization.</li><li>Strong financial acumen, including budgeting, cost control, and forecasting.</li><li>Data-driven mindset with experience building and using KPIs to drive performance.</li><li>Ability to operate both strategically and tactically in a fast-paced environment.</li><li>Strong leadership presence with a track record of building high-performing teams.</li><li>Proven ability to work under pressure, organize, manage, and prioritize multiple deliverables</li><li>Highly positive energy, self-motivated and can-do personality</li></ul><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong><span style=\"font-family: arial, sans-serif; font-size: 18px;\">Education and Experience Requirements</span></strong></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Bachelor&#39;s degree in Engineering, Business, or a related field required.</li><li>15+ years of experience in field service, technical operations, or related roles.</li><li>8+ years of leadership experience managing managers or regional teams.</li><li>Experience working in or supporting LATAM, EU, and/or Southeast Asia markets strongly preferred.</li><li>Experience in manufacturing, agriculture, poultry, or industrial equipment industries preferred.</li><li>Proficiency in Microsoft Office (Excel, Word, Outlook); experience with service management systems is a plus.</li></ul><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong><span style=\"font-size: 18px; font-family: arial, sans-serif;\">Working Conditions</span></strong></p><ul type=\"disc\" data-pasted=\"true\"><li>Office environment and customer hatchery facilities and production environments.</li></ul></div></div>\n",
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