Strategic Account Director

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    "jobTitle": "Strategic Account Director",
    "location": "ATS-CO-Denver - Denver, CO 80233",
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    "description": "<p><span style=\"font-family:Calibri,sans-serif\"><strong><u>Summary / Position Purpose:</u></strong></span></p>\n\n<p><span style=\"font-family:Calibri,sans-serif\">The Strategic Account Director is responsible for building, growing, and retaining long-term relationships with the company&rsquo;s most critical and high-value clients. This role serves as a trusted advisor, aligning customer business objectives with company solutions to drive mutual growth, revenue expansion, and long-term partnership success.</span></p>\n\n<p><span style=\"font-family:Calibri,sans-serif\">The Strategic Account Director owns the full post-sale account strategy, working cross-functionally to deliver value, identify opportunities, and ensure exceptional customer experience across the account lifecycle.</span></p>\n\n<p><strong><span style=\"background-color:#3498db\">*The ideal candidate can sit anywhere in the US but needs to be open to National travel throughout the year.&nbsp;</span></strong></p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><strong><u>Essential Duties, Functions and/or Responsibilities:</u></strong></span></p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><strong>Strategic Account Ownership</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Own and manage a portfolio of named strategic accounts with a focus on retention, expansion, and long-term partnership growth</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Develop and execute account plans aligned to customer goals, business priorities, and revenue targets</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Serve as the primary point of contact and escalation for strategic clients</span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><strong>Relationship &amp; Stakeholder Management:</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Build strong relationships with executive-level stakeholders and key decision-makers</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Act as a trusted advisor by deeply understanding customer business models, challenges, and industry trends</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Lead regular business reviews (QBRs/EBRs) and strategic planning sessions with clients</span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><strong>Revenue Growth &amp; Retention</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Identify expansion opportunities including upsell, cross-sell, and renewals</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Partner with Sales, Customer Success, Product, and Operations teams to drive account growth</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Forecast revenue and account health accurately within CRM systems</span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><strong>Cross-Functional Leadership</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Coordinate internal teams to ensure successful delivery, onboarding, and ongoing account support</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Advocate for customer needs internally to influence product improvements and service enhancements</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Ensure alignment across departments to deliver a seamless customer experience</span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><strong>Performance &amp; Reporting</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Track account performance metrics including revenue, retention, satisfaction, and engagement</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Maintain accurate account documentation, forecasts, and pipeline activity</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Provide insights and recommendations to leadership based on customer feedback and account data</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Directly and indirectly responsible for product quality.</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Other duties as assigned.</span></li>\n</ul>\n",
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measurement solutions and applications</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\">Experience managing multi-year contracts or high ARR accounts</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\">Strong analytical, negotiation, and presentation skills</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\">Strategic thinking and business acumen</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\">Executive presence and communication</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\">Customer-centric mindset</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\">Problem-solving and decision-making</span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\">Accountability and ownership</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"MsoNoSpacing\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u><span style=\"font-size:12pt;\">Physical Requirements:</span></u></b></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\">Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards</span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:106%;\">Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;margin-left:8px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;margin-left:8px;\">&nbsp;</p>\r\n\r\n<p><strong>This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.&nbsp;</strong></p>\r\n\r\n<p><em>TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</em></p>\r\n\r\n<p><em>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</em></p>\r\n",
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