Web Platform Support Lead

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    "departmentLabel": "Solution Delivery",
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    "location": {
      "city": "Pune",
      "state": "Maharashtra",
      "postalCode": "411014",
      "addressCountry": "India"
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    "datePosted": "2026-05-22",
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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">Job Title: Web Platform Support Lead</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Location</span>: Pune / Mohali / Hyderabad</span></p>\n<p><br><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Department</span>: Web Platform Team</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Direct Manager</span>: Web Platform Owner</span></p>\n<p><span style=\"font-size: 12pt\"><br><span style=\"font-weight: bold\">Job Summary:</span></span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Mission of Web Platform Support Lead is to strive for service and process excellence for all support matters within Web Platform Team and thus contribute strategical and tactical targets to enhance Group's digital vision and business communication strategy.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br><span style=\"font-weight: bold\">Responsibilities:</span><br></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Lead a team of Web Platform Support Specialists, which consists of motivating, developing and appraising subordinate employees, planning support operations, recruiting and training new members and managing the team on daily basis.</span></li>\n<li><span style=\"font-size: 12pt\">Assure required level of service quality through guidelines and KPIs.</span></li>\n<li><span style=\"font-size: 12pt\">Facilitate trainings and webinars to increase digital knowledge for all stakeholders.</span></li>\n<li><span style=\"font-size: 12pt\">Resolve escalations reported by various stakeholders served.</span></li>\n<li><span style=\"font-size: 12pt\">Contribute to ad-hoc projects and improvements initiatives internally within the Team, but also towards.</span></li>\n<li><span style=\"font-size: 12pt\">Own the support processes (Incident, Request and Knowledge management) including its tools.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br><span style=\"font-weight: bold\">Qualifications:</span><br></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">3-5 years of experience in digital area, customer service or helpdesk.</span></li>\n<li><span style=\"font-size: 12pt\">Proven experience in managing a team and leadership skills.</span></li>\n<li><span style=\"font-size: 12pt\">Excellent command of written and spoken English.</span></li>\n<li><span style=\"font-size: 12pt\">Good verbal and written communication skills.</span></li>\n<li><span style=\"font-size: 12pt\">Computer literacy, familiarity of Microsoft Office apps.</span></li>\n<li><span style=\"font-size: 12pt\">University degree in related field or equivalent gained through working experience.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Personality requirements:</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Strongly customer oriented, service and business minded.</span></li>\n<li><span style=\"font-size: 12pt\">Eagerness to learn new things and technologies, curious mindset.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to adapt to changing priorities, well-organised and systematic.</span></li>\n<li><span style=\"font-size: 12pt\">Pro-active &amp; result driven approach.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to present for various audiences, share knowledge.</span></li>\n<li><span style=\"font-size: 12pt\">Process oriented, enthusiasm for constant process improvements, ability to execute.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to work in multi-cultural environment.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to take responsibility and ownership.</span></li>\n</ul>",
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