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On-Call Representative - Resort Services
Egoh Fa Us2 Oraclecloud Com CX 1001 · Durant, OK, United States; Resort Services, Durant, OK, US · Active · $16 / hour · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Egoh Fa Us2 Oraclecloud Com CX 1001 |
| Title | On-Call Representative - Resort Services |
| Normalized title | - |
| Department / team | Gaming Operations |
| Location | Durant, OK, United States |
| Work model | - |
| Employment type | Part Time |
| Salary | $16 / hour |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-05 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Egoh Fa Us2 Oraclecloud Com CX 1001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Durant. | Open |
| Department jobs | Active postings in Gaming Operations. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Egoh Fa Us2 Oraclecloud Com CX 1001 |
| Source | 32dbcffb-e4f5-4510-b638-7a163281479b |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Job Purpose or Objective(s): You will provide a stellar experience to guests and associates in every interaction. You will facilitate guests' hotel room reservations, keep an accurate record of room availability, guests' accounts and all current promotions and service provided by the Resorts across the brand. You will report to the Resort Services Shift Manager.
Location : Durant
Schedule : *THIS IS A NON-RESTRICTED ON CALL STATUS POSITION.*
Pay : $15.95 /hr
Wage access is an option for this position.
Primary Tasks:
You will customize guest experience by coordinating, selling, and reserving room accommodations across the brand, redeeming available offers specific to the guest profile, resort services, and guest activities on property and abroad. Answer all calls, both internal and external, into the primary resort reservations and main phone lines while meeting all departmental service standards. Sell and promote each of the Resorts and Resorts' amenities across the brand to guests to increase incremental revenue. Log all special requests and alert the appropriate department to ensure the guest's expectations are exceeded. Make outbound calls. You will route calls. Help with overflow calls from other in-house call centers. Maintain knowledge of current service offerings, promotions, in-room offerings, current room product inventory levels, in-house activities and travel conditions. Maintain full knowledge, understanding, and adherence to company and department policies, and sequences of service. Perform other responsibilities as may be assigned. Requirements:
Computer literacy skills, including the use of Microsoft Word, Excel (can maintain complex spreadsheets), and Outlook. Understand Casino loyalty program and Marketing offer. Demonstrate ability to sell. Basic math skills Customer Service Experience One (1) year related experience.
Responsibilities
You will customize guest experience by coordinating, selling, and reserving room accommodations across the brand, redeeming available offers specific to the guest profile, resort services, and guest activities on property and abroad. Answer all calls, both internal and external, into the primary resort reservations and main phone lines while meeting all departmental service standards. Sell and promote each of the Resorts and Resorts' amenities across the brand to guests to increase incremental revenue. Log all special requests and alert the appropriate department to ensure the guest's expectations are exceeded. Make outbound calls. You will route calls. Help with overflow calls from other in-house call centers. Maintain knowledge of current service offerings, promotions, in-room offerings, current room product inventory levels, in-house activities and travel conditions. Maintain full knowledge, understanding, and adherence to company and department policies, and sequences of service. Perform other responsibilities as may be assigned.
Qualifications
Computer literacy skills, including the use of Microsoft Word, Excel (can maintain complex spreadsheets), and Outlook. Understand Casino loyalty program and Marketing offer. Demonstrate ability to sell. Basic math skills Customer Service Experience One (1) year related experience.
Full job record
| Job ID | c4870350b9a86d7101a11f3f1e29a7699d7e5cc5 |
| Org ID | 5494ddde-1625-45e6-859d-9502863b97fc |
| Source ID | 32dbcffb-e4f5-4510-b638-7a163281479b |
| Board ID | 32dbcffb-e4f5-4510-b638-7a163281479b |
| Provider | oracle_hcm |
| Provider Job Key | 27560 |
| Title | On-Call Representative - Resort Services |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Durant, OK, United States; Resort Services, Durant, OK, US |
| Department | Gaming Operations |
| Team | — |
| Employment Type | part_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | OK |
| City | Durant |
| Salary Raw | Description Job Purpose or Objective(s): You will provide a stellar experience to guests and associates in every interaction. You will facilitate guests' hotel room reservations, keep an accurate record of room availability, guests' accounts and all current promotions and service provided by the Resorts across the brand. You will report to the Resort Services Shift Manager. Location : Durant Schedule : *THIS IS A NON-RESTRICTED ON CALL STATUS POSITION.* Pay : $15.95 /hr Wage access is an option for this position. Primary Tasks: You will customize guest experience by coordinating, selling, and reserving room accommodations across the brand, redeeming available offers specific to the guest profile, resort services, and guest activities on property and abroad. Answer all calls, both internal and external, into the primary resort reservations and main phone lines while meeting all departmental service standards. Sell and promote each of the Resorts and Resorts' amenities across the brand to guests to increase incremental revenue. Log all special requests and alert the appropriate department to ensure the guest's expectations are exceeded. Make outbound calls. You will route calls. Help with overflow calls from other in-house call centers. Maintain knowledge of current service offerings, promotions, in-room offerings, current room product inventory levels, in-house activities and travel conditions. Maintain full knowledge, understanding, and adherence to company and department policies, and sequences of service. Perform other responsibilities as may be assigned. Requirements: Computer literacy skills, including the use of Microsoft Word, Excel (can maintain complex spreadsheets), and Outlook. Understand Casino loyalty program and Marketing offer. Demonstrate ability to sell. Basic math skills Customer Service Experience One (1) year related experience. Responsibilities You will customize guest experience by coordinating, selling, and reserving room accommodations across the brand, redeeming available offers specific to the guest profile, resort services, and guest activities on property and abroad. Answer all calls, both internal and external, into the primary resort reservations and main phone lines while meeting all departmental service standards. Sell and promote each of the Resorts and Resorts' amenities across the brand to guests to increase incremental revenue. Log all special requests and alert the appropriate department to ensure the guest's expectations are exceeded. Make outbound calls. You will route calls. Help with overflow calls from other in-house call centers. Maintain knowledge of current service offerings, promotions, in-room offerings, current room product inventory levels, in-house activities and travel conditions. Maintain full knowledge, understanding, and adherence to company and department policies, and sequences of service. Perform other responsibilities as may be assigned. Qualifications Computer literacy skills, including the use of Microsoft Word, Excel (can maintain complex spreadsheets), and Outlook. Understand Casino loyalty program and Marketing offer. Demonstrate ability to sell. Basic math skills Customer Service Experience One (1) year related experience. |
| Salary Min | 15.95 |
| Salary Max | — |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://egoh.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/27560 |
| Apply URL | https://egoh.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/27560 |
| First Seen At | 2026-05-31 17:59:29Z |
| Last Seen At | 2026-06-06 19:48:53Z |
| Last Checked At | 2026-06-06 19:48:53Z |
| Last Changed At | 2026-06-06 11:28:41Z |
| Inactive At | — |
| Source Posted At | 2026-06-05 16:51:54Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=egoh.fa.us2.oraclecloud.com|CX_1001/date=2026-06-06/2026-06-06T19-48-39-781Z-0c4ef13f5e0ee294c3c4faf0a8f67f8eab46b8f0b104060a1ad97edeb8fb7d09.json |
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